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Jim Butler Chevrolet

Fenton, MO

4.3
7,685 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,685 reviews

October 04, 2018

Great dealership I’ve bought two vehicles from Jim Butler. They’re a busy dealership so that’s got to mean something positive!! My sales guy was very knowledgeable abo More

by COPPER85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, John Zensen, Mike Brewer
Oct 04, 2018 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that John got the recognition he deserved. Hope to see you again in the future!

October 04, 2018

Service Normal scheduled service oil, tire rotation, recall notice program the computer. Drive in the service bay take my name pull the paper work, talk too t More

by ddddoh54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mallory, John Zensen, Melissa Perez, Mike Johnson
Oct 05, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

October 04, 2018

The service was excellant and friendly staff. The overall sales process was terrific salesman was great and very informative and honestly had me in and out with a new car. The finance manager was More

by steve.wimberly78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Forbus , Alex Cox, Patrick Piper
Oct 04, 2018 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Tyler, Alex, and Patrick got the recognition they deserved. Hope to see you again in the future!

October 04, 2018

Quick! I was able to stop in during lunch - the staff was super helpful and had me in and in NO time! Definitively will be going back. More

by jessimarie618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
Oct 04, 2018 -

Jim Butler Chevrolet responded

Thank you for your 5-star review!! We sincerely appreciate your feedback and your business. We're glad to hear that we were able to get you taken care of quickly and easily! See you next time!

October 04, 2018

Poor customer service I had the worst experience at this dealership. Sold me a bad car and no one will help. Managers don’t respond as well. Service department is useless. More

by keldavis0519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Rhame
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Oct 05, 2018 -

Jim Butler Chevrolet responded

Spoke with Mike and Tim regarding you personally. You purchased a 2010 Malibu with in 2015 along with an extended service contract. In 2016, you brought your vehicle in for a transmission repair. We repaired it. You came back a year later stating you felt the transmission was still not correct. We reviewed the transmission and it was working as it was designed to do. Since that time, we have never seen you or your vehicle at our dealership. Last week, you brought your vehicle to us with a transmission issue and asked us to repair at no charge. Unfortunately the warranty on both the transmission and the extended service contract is out of date and mileage. You can be assured, if we could self approve GM or the extended warranty company to pay for your transmission repair, we would. That is the business we are in. GM does offer a service that helps customers pay for repairs after warranty but the math takes into consideration all your service dollars spent at a GM dealership. Since your vehicle was serviced at a non GM dealership, those dollars were not credited to provide a loyalty discount. I personally reviewed your situation, contacted Gm and the Extended Service Agreement company begging for help, for you. They declined an now you are saying that we are the reason why you are unhappy and that we are just the worst people in the world. I appreciate your frustration and really wish you did not feel this way about us. While we really dislike bad reviews, we get them and sometimes they are justified. This is how we improve our business. However, reviews must be truthful and based on the voice recordings on your interactions with my team, your frustration seems to be around us not repairing your vehicle for free. Not poor customer service. You left me a message without a return phone number just saying you were unhappy and you were going to leave bad reviews and blast them all over the place. Give me a call, come meet with me, I will be happy to walk through all the details. Sincerely, Brad Co-owner

October 04, 2018

Oil change and tire rotation I was there for my 5000 mile oil change and tire rotation . I am not an employee or related to any employee of Jim Butler Chevrolet. The staff was More

by kkoerper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

October 04, 2018

Tire and tps sensors job I had a great experience the day of the install. Three days later the sensors light came back on. I called and left a message for the service departme More

by kerrykline5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember
Oct 04, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Kerry. What vehicle are you referring to getting work done on? It looks like the most recent time you were here was on 9/6 for the 2018 Impala, but I want to make sure we are addressing the correct advisor. Is this the visit you are referring to?

October 04, 2018

Engine light on They gave fast and friendly service. They were able to get me in the next morning after calling in the afternoon the previous day. Very satisfied. More

by fendog13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

October 04, 2018

Inspection We have been coming to Jim Butler to have our vehicles taken care of for several years and we are very satisfied with the service there. We keep comin More

by redvet62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2018 -

Jim Butler Chevrolet responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us- and we agree, Kim is truly an asset to our team! We count ourselves lucky to have her on our team and for customers like you. We look forward to working with you again in the future!

October 04, 2018

Awesome Very easy to deal with. They found the exact truck we were looking for. We got a fair trade in price for our vehicle. We will be back if we need anoth More

by tallispat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, John Zensen
Oct 04, 2018 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you save travels in your new vehicle and look forward to seeing you again for your next purchase or service!

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