Jim Butler Chevrolet - Service Center

Issue was fixed but asked for them to look at something and the service advisor was rude and was told I need to make an additional appointment. Was told this even thought I was told on the phone that they and the service advisor was rude and was told I need to make an additional appointment. Was told this even thought I was told on the phone that they could add it at time of service. More

Very efficient, had everything ready to go for the repair, including my loaner. Bill Timmons really strives to take care of his clients, as did my tech, although I’m not sure of his name. Wonderful ex repair, including my loaner. Bill Timmons really strives to take care of his clients, as did my tech, although I’m not sure of his name. Wonderful experience !! More

Very friendly answer all my questions. Let me what need to address later or next oil change. I feel like I wasn't pressured to fix things now Let me what need to address later or next oil change. I feel like I wasn't pressured to fix things now More

My name isn't Terry. I've never been to Fenton. These xxxxers write me every day. I don't own a Silverado. I wish they would leave me the xxxx alone. I've never been to Fenton. These xxxxers write me every day. I don't own a Silverado. I wish they would leave me the xxxx alone. More

Kim kept us up to date on our repair. She is the only service writer we will work with. The mechanic called and asked questions which assisted him locating the problem. That was impress She is the only service writer we will work with. The mechanic called and asked questions which assisted him locating the problem. That was impressive. More

I went to have a new key programmed. I arrived an hour early. I live an hour and a half away. My appointment was at 1030. At 11 I asked where they were with my truck. It was not done. A I arrived an hour early. I live an hour and a half away. My appointment was at 1030. At 11 I asked where they were with my truck. It was not done. At 12 o clock noon it wasn't done. Finally I checked on it at 1230 and it was finally done. So 2 hrs from the appointment time for a key program. Then whe I get in the truck, the seat was moved, the mirror was moved, and so was the heater setting. So all in all it took less time to to test drive and buy the truck than it did to program the key. More

Easy to schedule and everyone was polite. Work got completed as requested. Truck was left clean. Work got completed as requested. Truck was left clean. More

Went in for oil change and tire rotation. Kim noticed that a recall (brake module) had just been issued 2 days prior, so they took care of that too. Kim noticed that a recall (brake module) had just been issued 2 days prior, so they took care of that too. More

1st the truck I got had issues with the trunk lift gate and I got an IOU to have it fixed they said they fixed it. It still doesn’t work. My car is stalling I let them know that day 2 of me driving they to and I got an IOU to have it fixed they said they fixed it. It still doesn’t work. My car is stalling I let them know that day 2 of me driving they told me to bring it to get serviced I did , they couldn’t find the issue and was going to send me home with a car that has issues, but I told them I can show the mechanic the issue which I did then they took my car back into service kept it for more than a week just for me to het it back with the same issue now I’m out of 2,500 down and 13,000 in Debt for car that’s still stalling havnt even had the car to myself for 10 days and they can’t seem to fix it or find the issue now in the one suffering. I expected way more out of Jim butler . The entire time they had my car I was the one calling to check for updates. Today my issue is still unresolved. It took me a long time to write this review trying to give them the benefit of doubt. I’m very disappointed! More

My car was checked in early and the work was done on time. They called me upon check in and when it was finished. time. They called me upon check in and when it was finished. More