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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,276 Reviews

4,276 Reviews of Jim Butler Chevrolet - Service Center

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May 26, 2023

Kim is always a great help and takes excellent care of me when I bring my vehicles in. More

by Jack.Suetterlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

May 25, 2023

Service department (Kim) was informative, helpful, courteous and professional. My service Needs were addressed in a timely manner and my wait time was minimal. More

by johnpmiceli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

May 25, 2023

The service agent was very kind and efficient and the services were performed very timely. More

by lisadmo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

May 25, 2023

What can I say. Nothing good so I won’t comment. Not worth my time. More

by lahkohm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. If you are inclined to further discuss your experience, please reach out to me directly at toden@jimbutlerchevrolet.com.

May 25, 2023

Worst place I've dealt with. They refuse to call me back after they replaced 2 tires, one due to a nail and they charged me for when when I have coverage for that. Had to call an More

by Krose3532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla, Gene Wondell
May 25, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. Our records indicate that your wife approved the repair for your tires. It is not our responsibility to start a claim, but to follow up once a claim has been submitted. We do understand that you are upset about your rear tires not matching the front tires but the tires that you had prior were discontinued. Our records do not indicate that you have not been in within the past few months to do a power steering service. Your last power steering service was July of 2020. You're actually due for one now. Our records indicate that you haven't paid for an oil change since you purchased this vehicle from us. We have been charging your warranty company for your oil changes. If you wish to further discuss your experience, please reach out to our service manager Gene at 636-717-3030.

May 25, 2023 -

Krose3532 responded

Actually this is the wife, car owner, and if you check tour records you will see that the first year and a half no claims for the oil change were submitted to where they were suppose to go. As i stated you all gave me coupons to shut me up. Second when i called the claim company for the tires i asked if i was suppose to file the claim or if you were. They informed me that Jim Butler was in fact suppose to put in the claim that they deal with you all the time. And how am i suppose to update you with the claim info that i got on my own when you wont return my call. So thanks for your feedback. I will go elsewhere from now on.

May 25, 2023

a t l e a s t 15 w o r d s about jim Butler Chevrolet More

by briceredeemed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023 -

Jim Butler Chevrolet responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

May 23, 2023

The service center is awesome! I came in for oil change and tire rotation. My service advisor Kim suggested I was ready for some maintenance items fuel injection cleaning, transmi More

by duffmarie8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

May 23, 2023

Salesman was/is and continues to be amazing. The entire process was delightful and the dealership went above and beyond to make sure I was happy. More

by srbbball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

May 22, 2023

Everyone I came across is super friendly and helpful. They did a great job. Happy customer. More

by faydennison14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Timmons, Mike Hinds, Preston , Flo Insalico
May 24, 2023 -

Jim Butler Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

May 22, 2023

Jim Butler gets the work done in a good amount of time, and they will give you a ride home. More

by joefish999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
May 24, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

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