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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,289 Reviews

4,289 Reviews of Jim Butler Chevrolet - Service Center

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January 18, 2023

They made me a great deal on the truck my wife and I both loved! More

by Nick W.
Recommend Dealer
Yes
Employees Worked With
Caleb Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Jan 22, 2023 -

Jim Butler Chevrolet responded

We appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

January 17, 2023

Good job toward in and out service love the promptness keep up the good work More

by LOVETTADAVIS76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jan 22, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

January 16, 2023

Service department was terrible huge lack of communication called multiple times leaving messengers and no one would ever call back like working on my vehicle was a big hassle More

by rickeybolin1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill
Jan 22, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service director regarding your service advisor's lack of communication. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlchevrolet.com. We look forward to your next visit as we hope that our efforts to improve are evident in future visits.

January 16, 2023

Did very little to help out or to help us. Had the vehicle towed to a different Chevy dealership who helped us out and was half the cost to repair. They saw a they had a great customer and wan More

by Tlizzy0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill "Fuzz" Steinlage
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

January 16, 2023

Great service, Brian was easy to deal with going over everything via text and call. Financing took to long to get through. Need to speed that up More

by aclayc6
Recommend Dealer
Yes
Employees Worked With
Brian and Kelly
Jan 22, 2023 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. Thanks for highlighting some of our staff who helped make this such a great experience! We're always here with the same great service whenever you need service or another vehicle!

January 14, 2023

Always does good work, last visit though they told me my tire was fine but on cold mornings it's still about 20 lbs low every time. Not going to do anything except take it to a different place, still going More

by christopheramoriarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Chaney
Jan 16, 2023 -

Jim Butler Chevrolet responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!

January 14, 2023

We dropped our vehicle off with an appointment and it took weeks before it was ever looked at. Communication was not good. Calls were not returned as promised. More

by skdgkarr
Recommend Dealer
No
Employees Worked With
Justin
Jan 16, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

January 13, 2023

Everything was smooth and painless. Dropped my truck off in the morning and had it back before the afternoon.. More

by STEVE@KRAUSEKEY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Jim Butler Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 13, 2023

It’s been a pleasure to work with the service people to get service performed More

by john.fabick4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jan 16, 2023 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

January 11, 2023

I appreciated their fitting me to check the battery, which turned out to be the issue. It took longer to check and replace the batter than I would have liked, hence the 4/5 score. More

by tim.stanger
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your wait time was longer than expected. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your experience, please reach out to me directly at toden@jimbutlerchevrolet.com. We truly hope that our efforts to improve are evident in future visits

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