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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,291 Reviews

4,291 Reviews of Jim Butler Chevrolet - Service Center

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September 13, 2022

Justin worked with me to get my car in and checked out. He was super thorough in checking with and confirming warranty coverage. Top notch customer service far as I'm concerned. Great work Justin. Thank y More

by rickdraper911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 19, 2022 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Thanks for highlighting some of our staff who helped make this such a great experience! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

September 13, 2022

When first purchasing a vehicle at this dealership, they sold me a vehicle without the state and emissions. It ended up being taking care of when my vehicle was needing service ( transmission was having shu More

by gmixx6855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know the names as I don't have my paperwork in front of me
Sep 19, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. Our service advisors usually do a good job at explaining the rental rules to our customers but I will be sure to speak with the service director regarding your concerns. We also suggest that you take a ride with a service tech and point out exactly what your concern is. This is not an uncommon practice and usually helps the tech with a better starting point. If you would like to further discuss your visit or any options going forward, please reach out to me directly at toden@jimbutlerchevrolet.com.

September 13, 2022

I have had nothing but the best service at Jim Butler Chevrolet. From purchasing a new vehicle to the service center. The experience is what keeps me coming back time after time. You don't get better ser More

by MARKAS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

September 12, 2022

I took my car in for services on a Friday and I called the following week to ask a question to see why something wasn’t fixed and I have not received a call back. More

by unicornpal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Jim Butler Chevrolet responded

Hi there, we regret your most recent visit with us was not up to the standards we strive for. We would like an opportunity to make this up to you. If you are willing, please reach out to our Service Director David Brittain at (636) 349-3222 X:3030 so we can work towards a resolution.

September 12, 2022

The whole process from start to finish went as smooth as anyone could ever ask for. From dropping my vehicle off the day before, Emily calling and making sure all points of interest were being addressed, to More

by ErBear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily
Sep 16, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 12, 2022

I have always had a great experience at Jim Butler Chevrolet for my purchases and maintenance. ED More

by edamrein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Jim Butler Chevrolet responded

Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

September 12, 2022

I had an appointment for Monday afternoon and no one looked at my truck until Wednesday afternoon for the warranty work I had done. Then I had a oil change and tire rotation. I started hearing my back b More

by SCHLERETHJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla something I believe
Sep 16, 2022 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Service Director David Brittain at (636) 349-3222 X:3030.

September 12, 2022

I've always got excellent service from Jim Butler. That is why I have been having you do all of my auto service for the last 22 years. More

by Jack.Suetterlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2022

first about 5 years ago when I got an inspection they used a utility knife to get inspection sticker off windshield and cut my tint film and said there not responsible to replace window tint. ok fast for More

by dan.63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
Sep 19, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. During my investigation I learned that we took extra steps to be sure that the rails don't come back up. I also learned that you weren't charged during this last visit because you were charged back in June. Are your rails coming up again? Why to you feel that we are "still incompetent"? If you wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

September 11, 2022

very good service work kim was very helpful truck was done in a very good manner More

by dhuffman5231
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We do hope we can be of assistance in the future. Take care!

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