Back

Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,291 Reviews

4,291 Reviews of Jim Butler Chevrolet - Service Center

Sort by
August 19, 2022

The sale men are great the service center sucks! ! Rude there friendliness is. Very fake!! More

by stricklin.michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Aug 29, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. If you would like to further discuss your visit please reach out to me directly. I would like to turn your experience around.

August 18, 2022

They have excellent customer service. They were patient and polite! I appreciate everyone's help especially Adnan Kahvedzic and the finance team. Thanks for a great experience. More

by brownlady2003
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adnan Kahvedzic
Aug 19, 2022 -

Jim Butler Chevrolet responded

Thank you again for taking the time to let us know how we did. Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2022

Quick and efficient as usual, will return. Pricing is good. Highly recommend to all friends and family. More

by cjworth95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Aug 19, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

August 16, 2022

Bought a certified Buick and thought it should be top notch, Not so much, brakes were bad from jump, had less than 5,000 the first year and all the rotors were bad. Just traded it instead of messing wit More

by LT372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your purchase didn't live up to your expectations. If you would like to further discuss your experience please reach out to me directly at toden@jimbutlerchevrolet.com.

August 15, 2022

I do not know if their pricing is competitive, as all of the work done on my vehicle has been covered by GM or them. I do know they do not always put the vehicle back to the way it came off of the factory l More

by bgeorgen89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Mason
Aug 15, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that this happened to you. I will be sure to speak with the service manager regarding your concerns about your certified pre-owned inspection. Regarding your concern about your dog in the rental, we don't allow pets in our rentals due to allergy and damage concerns. We do understand your concern about having a comparable vehicle, however, COVID had completely diminished our rental fleet and we are doing our best to rebuild. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

August 15, 2022

Brought my car in for an oil change and to have a tire plugged. They did the oil change, rotated the tires, and called me to say that I should replace two tires "soon." I decided not to replace that day b More

by ad5
Recommend Dealer
No
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We truly apologize that your visit didn't live up to your expectations and also that the communication ball was dropped. I will be sure to speak with the service managers about your concerns. If you wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

August 15, 2022

Kayla and the JIm Butler crew are best in class, I always have an excellent experience when I go there. More

by Anthony Shane Adair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla , Scott Johnson
Aug 15, 2022 -

Jim Butler Chevrolet responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much again for your feedback! We hope you have a great day!

August 15, 2022

Good service. But waited quit awhile for my services. Over all it was ok work More

by stevenlong32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wyatt
Aug 16, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2022

Everyone very virtuous, solved any problem asked, car left clean. Assistant Wyatt very nice no problems noted. More

by tigger_70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wyatt Alley
Aug 15, 2022 -

Jim Butler Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

August 12, 2022

Took too long for an oil change had an appointment and it still took 3 hours More

by ewood5594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Aug 12, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We also apologize that your appointment time wasn't properly explained to you. This time is set aside for you to speak with your advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service tech. We normally quote 90 mins to 2 hours for an oil change. This includes your oil change, tire rotation, multi point inspection, and fluid top off. This service is performed by GM certified tech. We are diligently working to improve on our customer wait times and we hope that our efforts to improve are evident in future visits. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

...
152
...