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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,267 Reviews

4,267 Reviews of Jim Butler Chevrolet - Service Center

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August 04, 2022

Greeted on arrival, Got a ride to local stores rather than sitting in waiting room. And a friendly ride back when my car was ready. More

by sharonbgh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Jim Butler Chevrolet responded

Hi there! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

August 04, 2022

I was told it was going to take 3-5 business days for my vehicle to be fixed on day 3 my truck was finally being looked at in the afternoon. Two weeks later my truck was finally done and it still had a shak More

by mcox0305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
Aug 05, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. During my investigation I learned that you were told that it would take 3-5 days for your vehicle to be diagnosed, not fixed. It even states that on your service ticket. I also learned that you didn't mention a vibration or shake when you were meeting with your advisor. When you were check in, you told your advisor that your A/C was blowing hot and windshield wiper fluid wasn't spraying. While your vehicle was being looked at by the tech we learned that your vehicle had leaking struts, loose ball joints, and needed tires. You had the additional services done except for the tires. We suggest that you look into replacing your tires as this can cause a vibration. We hope that this information has been helpful. If you wish to further discuss please reach out to me directly at toden@jimbutlerchevrolet.com.

August 03, 2022

I have always been pleased with the service that Jim Butler gives me. They have kept my 22 year old van and my 12 year old car going strong. More

by Jack.Suetterlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Aug 03, 2022 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

August 03, 2022

The technician followed through with fixing the computer system the second time around, however the problem should have been fixed the first time and would have prevented a lot of hassle and rearranging of More

by chevygirl63630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wyatt
Aug 03, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We want you to know that we didn't do a rush job the first time. There are certain procedures that GM requires us to follow. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

August 03, 2022

They were prompt and courteous. I recently had back surgery. Chris Weltig had me go to the waiting room and he came in to complete the paperwork. When done they pulled my Suburban a More

by deanklohr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Welig
Aug 03, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Hi, thanks for taking the time to leave a review.

August 03, 2022

Good commmunication and follow up regarding the warranty work. Parts were ordered and the appointment rescheduled. More

by remitchell8577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Perez, Mike Johnson
Aug 03, 2022 -

Jim Butler Chevrolet responded

Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!

August 03, 2022

My first time at Jim Butler Chevrolet. I was pleased with the service--Chris was awesome. More

by ebraznell
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 05, 2022 -

Jim Butler Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Aug 05, 2022 -

Jim Butler Chevrolet responded

Hi, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!

August 03, 2022

Dropped my truck the night before and it was done by lunch the next day. More

by danstroh64
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Jim Butler Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

Aug 05, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We hope you have a great day!

August 02, 2022

Schedule my vehicle and never have people to fix it! Don’t call you back. More

by TJGRZYWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rebecca
Aug 03, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We are doing our best to rise to the challenges presented to us by this pandemic. We hope that our efforts to improve are evident in future visits. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

July 30, 2022

The sales department is awesome. The service department not so much. Left oil film on my door and front fender. Steering wheel was also dirty. Not impressed More

by mguenther0713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit to service didn't live up to your expectations. We would like the chance to make this right for you. Can we offer you a free detail. If you are interested in this offer please reach out to me directly at toden@jimbutlerchevrolet.com.

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