Jim Butler Chevrolet - Service Center

WILLIAM STIENLAGE DID A GOOD JOB IN MY PURSHASE OF MY 2025 CORVETTE WOULD RECOMMEND HIM TO ANYONE THAT WOULD LIKE TO BUY A NEW CAR 2025 CORVETTE WOULD RECOMMEND HIM TO ANYONE THAT WOULD LIKE TO BUY A NEW CAR More

Never fret about about any service I receive from the Butler team. If there is an issue, it will be resolved. Thank you guys!! Butler team. If there is an issue, it will be resolved. Thank you guys!! More

She was very helpful to my son as this car was not new, but new to him. but new to him. More

I spent $3,500 in repairs and had to have my car towed off the lot. off the lot. More

My experience was great. I would recommend this dealership and associate to anyone looking to purchase a vehicle. I would recommend this dealership and associate to anyone looking to purchase a vehicle. More

Waiting was a little long and didn't like that people who came after me got waited on and out of there quicker than I did came after me got waited on and out of there quicker than I did More

Glad someone decided it made sense to do a maintenance/ warranty (software upgrade) when the vehicle was dropped off. The day prior I was told that would have to be scheduled separately & that was very fr warranty (software upgrade) when the vehicle was dropped off. The day prior I was told that would have to be scheduled separately & that was very frustrating to me since in prior years & vehicles from this dealership that was done & no scheduling another appointment needed. More

Was not responsive on giving info. Only way they would talk was through a text and they would never answer questions if you asked through text. Had an appointment then when I got there Only way they would talk was through a text and they would never answer questions if you asked through text. Had an appointment then when I got there they said I’d be lucky if they got it in to look at it in next 5 days. Had a defect in driver side door panel and they said gm would not cover it. Service guy never even reached out and told me that. I had to ask him about it. If your buying a GM product go somewhere else besides Jim Butler. Also truck was parked in lot with trees rubbing on side and back. Only 2700 miles on truck but since it wasn’t theirs they don’t care. More

Told me I could wait for my car and that it would just be a few hours when scheduling appointment, then was told that was not true when I came in. Service advisor was not pleased with me and was just polite a few hours when scheduling appointment, then was told that was not true when I came in. Service advisor was not pleased with me and was just polite after that exchange. And I came in for a part replacement on an expensive vehicle I had bought from them just a few months before! Then i asked for a ride home, they put me in a vehicle where I road an extra 20 minutes because they’re driver didn’t want to come back to get me, despite literally driving past the dealership to get from the other customer’s house to mine. I’m done with trying to deal with them. More

I called on 10/11/24 for an appointment to get warranty service on my emissions system. Iwas given an appointment 10/23/24 to drop the car off. When I dropped the car off, I was told it would be 3-4 busin service on my emissions system. Iwas given an appointment 10/23/24 to drop the car off. When I dropped the car off, I was told it would be 3-4 business days before a journeyman could look at it. Being that this was a Thursday, that meant it would be 5-6 actual days. DO NOT GIVE ME AN APPOINTMENT 12 DAYS OUT AND THEN TELL ME I HAVE TO WAIT FOR A TECH TO LOOK AT MY CAR. I will need to purchase 3 vehicles in the near future, I love the sales department but the service department may have cost you them. More