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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,281 Reviews

4,281 Reviews of Jim Butler Chevrolet - Service Center

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August 11, 2021

My service advisor Andrew was professional and pleasant but leaving my vehicle then waiting 7 days before it got to a technician is absurd. The dealership needs to fix this problem More

by gene.butler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew
Aug 16, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We understand your frustrations, I would like to better explain your appointment time. Your appointment is to meet up with your service advisor to set a game plan for your vehicle. Triage if you will. From there the vehicle waits for the next appropriate technician. When a vehicle comes in with a request that is other than routine maintenance it has to go to a journeyman tech. Our journeyman techs are currently 5 days out. We find this to be the most efficient way to service all of our customers. We get your car in ASAP because we don't want you to keep driving the issue to get worse or cause additional issues, or for your warranty to expire. We can assure you that if we scheduled in the way that sets you up with a tech the wait to get in would be months out. We are diligently working to improve our wait times. We have hired new techs. and built new service bays. I hope that my reply was helpful and that our efforts are evident in future visits. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

August 11, 2021

We were helped quickly. We left our car for a wiper motor replacement. We went on our way to other places. Came back our car was finished with a replacement part. Everyone was helpful and did a good job. More

by kfreebs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ball
Aug 16, 2021 -

Jim Butler Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!

August 06, 2021

Rebecca was awsome, took care of my problem quickly and everyone was very friendly and helpful. Took their shuttle home and when the repairs to my vehicle were completed they promptly picke me up at home a More

by oro195mail
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
REBECCA
Aug 09, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We work hard to ensure that our customers are satisfied. Please let us know the next time you need us. See you next time!

August 06, 2021

Third vehicle bought from Jim Butler Chevrolet and had a warranty problem. Dave Brittain, service mgr. very helpful and Kim Houseman, service advisor is an outstanding employee, very knowledgeable, helpful More

by 4sggd4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Jim Butler Chevrolet responded

Thank you for you feed back! We are glad to have gotten you taken care of. I will make sure I pass your kind words along to the team. Please let us know if there's anything else we can do. See you next time!

August 06, 2021

David was up front regarding the delay of being able to diagnose my check engine light but was spot on when he said it would be fixed the same day they were able to look at it. More

by Stephenie.Hargrove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David - coordinator, Melissa Perez
Aug 09, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We are glad that your visit was up to par. Please let us know the next time you need anything. We are always here to help!

August 05, 2021

The dealer performed good service and while it took longer than anticipated to complete, the dealer was responsive to my feedback and offered a free oil change on my next visit and was both impressed a More

by hortontimm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Aug 06, 2021 -

Jim Butler Chevrolet responded

Thank you for you feed back. It is our goal to treat every guest with 5-star service. We are glad to have been able to turn your experience around. If you have any further concerns please don't hesitate to reach out to me directly at toden@jimbutlerchevrolet.cpm. See you next time!

August 05, 2021

Never notified went car was finished. Very unhappy with the whole experience. Received note back my account would have 25% discount but we have service agreement so we don’t pay. Therefore the discount is More

by sleroy0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Perez, Mike Johnson
Aug 06, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. I would like to inform you that your 25% coupon will not expire. I have also responded to your email with other solutions. We are always here to help!

August 03, 2021

I have always had a good experience. But, upon checking out with the ladies in the office, I have noticed a change in friendliness. I believe they could be friendlier. More

by debwrightkempen3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Secretaries who check you out - Could be nicer.
Aug 04, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. I will make sure to bring it up to the service cashier's manager, however, we are glad to have provided you with a pleasant experience. Please let us know the next we can be of service. See you next time!

August 01, 2021

After your inspect of my car i found two tail light in the back out one on each side no one spoke to me except the guy who checked me in and the woman who checked me out it took two and a half hpurs for a More

by sandyalcorn
Recommend Dealer
Yes
Employees Worked With
Nevet saw them or spoke to them
Aug 03, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your last visit did not live up you your expectations. We are diligently working to improve on our customer wait times. We are doing things such as building new service bays, revamping our scheduling procedures, and incentivizing customer wait times. Because we value your time, you should have been compensated with a discount at checkout. If this did not happen, please reach out to me directly at toden@jimbutlerchevrolet.com and I would be happy to make this right for you. I'd also like to get you back in for your tail lights.

Aug 04, 2021 -

sandyalcorn responded

I was not given a discount at check out

August 01, 2021

Location is convenient for us and they always take care of whatever the cars needs. General maintenance and other repairs are always performed at Jim Butler Chevrolet on my vehicles. They are just always t More

by g_brinker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Aug 03, 2021 -

Jim Butler Chevrolet responded

Thank you for your kind words! Please let us know the next time we can be of service. We truly value your business and look forward to your next visit.

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