Jim Butler Chevrolet - Service Center

Never notified went car was finished. Very unhappy with the whole experience. Received note back my account would have 25% discount but we have service agreement so we don’t pay. Therefore the discount is the whole experience. Received note back my account would have 25% discount but we have service agreement so we don’t pay. Therefore the discount is of no use More

I have always had a good experience. But, upon checking out with the ladies in the office, I have noticed a change in friendliness. I believe they could be friendlier. out with the ladies in the office, I have noticed a change in friendliness. I believe they could be friendlier. More

After your inspect of my car i found two tail light in the back out one on each side no one spoke to me except the guy who checked me in and the woman who checked me out it took two and a half hpurs for a the back out one on each side no one spoke to me except the guy who checked me in and the woman who checked me out it took two and a half hpurs for an oil change state inspect and cabin filter my appointment was for 7:30 am More

Location is convenient for us and they always take care of whatever the cars needs. General maintenance and other repairs are always performed at Jim Butler Chevrolet on my vehicles. They are just always t of whatever the cars needs. General maintenance and other repairs are always performed at Jim Butler Chevrolet on my vehicles. They are just always there for us. More

Oil change appt at 2 pm Asked why it was taking so long Oil change appt at 2 pm Asked why it was taking so long at 3pm. Was told it takes 90 minutes to process the paperwork order. REALLY!!! I have a fric Oil change appt at 2 pm Asked why it was taking so long at 3pm. Was told it takes 90 minutes to process the paperwork order. REALLY!!! I have a frickin 2pm appointment!! Asked a associate for a update for when it would be done. He never came back to tell me. Saw him talking with a female and never bothered to look my way. Will NEVER return here for a oil change. Got out of there FINALLY at 4:15. Unbelievable! This was on a Thursday when I made the appointment was told on the phone it won't be as busy as a Monday. We are going back to Elco were I only have to wait 45 minutes. Very poor customer service at this place! More

Service advisor texted to let me I can reach him while he had my truck and when I texted asking him a question he never responded. I also requested a quote on something I would like done and never got that e had my truck and when I texted asking him a question he never responded. I also requested a quote on something I would like done and never got that either More

Very friendly and knowledgeable staff, from sales to finance to service. I have purchased several cars from Jim Butler and have no reason to stop. finance to service. I have purchased several cars from Jim Butler and have no reason to stop. More

I had my 2017 Trax towed to Jim Butler based on a mechanics recommendation for repairs that needed to be completed at a dealership due to warranty coverage. It is my fault for not researching before, mechanics recommendation for repairs that needed to be completed at a dealership due to warranty coverage. It is my fault for not researching before, but I have NEVER dealt with such unresponsive service advisors. I was told that I would hear back from an advisor on Monday and when I hadn’t heard anything around noon on Tuesday I had to call for an update. The advisor said he must’ve dialed my phone number incorrectly and left a message with the wrong number. The following day I was told that phones weren’t working. I did finally talk with a Rebecca, I believe, that was very kind and helpful. Kim was rude and abrupt when I would ask for updates since my vehicle sat for over a week before it was looked at. Again, my fault for not doing my due diligence and researching, but definitely was expecting more based on previous experiences with other Chevy dealers. Will not take my car there for service again or purchase from Jim Butler based on this experience. More

Had a appointment for a vehicle with a small oil leak that was under warranty. It took them 1 week to even look at the car and another 4 days to get parts and fix the leak. We could have used the vehic that was under warranty. It took them 1 week to even look at the car and another 4 days to get parts and fix the leak. We could have used the vehicle the entire time. What is the point of having a appointment if you do not even look at the vehicle for a week? More

Very friendly and everything happened just as I was told it would. Or faster. The folks there kept me informed of what was going on. it would. Or faster. The folks there kept me informed of what was going on. More