Jim Butler Chevrolet - Service Center

We had an appt for our car in June 3 . So we brought it in and talked to our serviceman who was assigned to us his name was Dan we explained what the car was doing he said he would look into the situat in and talked to our serviceman who was assigned to us his name was Dan we explained what the car was doing he said he would look into the situation . We left feeling fine in this . Well a week went by and we did not hear from Dan so we decided to drive up and find out what is going on when we walked JB we were told that Dan was not working there anymore and we were assign someone new Mike Johnson as our serviceman so again we went thru everything again about the car granted the car was still under warranty. Every time we called them or went in to talk to them we asked for a car rental we were always told they had none available that we were put in on a list 2 weeks later we were told we needed a new transmission but you had no transmission in stock for us . Again we would call or go in Mike was not available to talk or he was not there he would not call us back . In July 1 he did call us saying our car was done to come in to get it . The whole month we were never able to get a car rental which really disgust me that they could not supply and maybe make a deal with Enterprise leasing . To deal with this situation. I feel the whole situation could of been a whole lot better than it was . We have taken our car since we bought it from you for all services oil changes etc. give me a reason to come back we are loyal to Chevrolet but maybe not to Jim Butler . More

Great service and very timely I would recommend this dealership to anyone that is in the market for a new are use automobile make this your first stop and it will be your last dealership to anyone that is in the market for a new are use automobile make this your first stop and it will be your last More

It was fine service, but wasn't ever offered shuttle service to and from home. Would've made it easier for oil change. Ill try and ask next time. service to and from home. Would've made it easier for oil change. Ill try and ask next time. More

Had an appointment for 6/24 and my car was not fixed or looked at until 7/2. When I called numerous times no response or just excuses looked at until 7/2. When I called numerous times no response or just excuses More

Appt made for Monday, 12:45, 8 days later car finally returned. Not liked at or assessed until day 7. Poor service!!!!no communication, had excuse blamed in COVID. Not good enough considering no parts returned. Not liked at or assessed until day 7. Poor service!!!!no communication, had excuse blamed in COVID. Not good enough considering no parts had to be ordered. If staffing is a problem then there’s poor planning on managers part. Most disappointing service trip I’ve ever had with this dealer. More

Charges for work not completed and did not leave interior of vehicle clean ! of vehicle clean ! More

Great service most of the time. Scratched the hellOut Great service most of the time. Scratched the xxxx Out of my Black Rhino rims when rotating the tires. Clearly didn’t test drive the vehicle to sp Great service most of the time. Scratched the xxxx Out of my Black Rhino rims when rotating the tires. Clearly didn’t test drive the vehicle to speed. A ring on one of the rims was crushed and making my truck vibrate as if it were coming apart starting at 45 mph and at 65 it was extremely uncomfortable. They did correct the issue but one of my rims in particular is scratched up terribly and they’re aren’t cheap rims. More

Was told to be there 8:15, truck wasn't taken back until 9. I'm sure there are reasons but doctors are even faster. Don't know maybe having a quick lube bay could speed things up? Service department peop 9. I'm sure there are reasons but doctors are even faster. Don't know maybe having a quick lube bay could speed things up? Service department people are very nice. I will be back for service on my truck. More

Took in for repairs on the auto start/stop not working and I need someone to contact me at 636-328-6909 to arrange our next move and I need someone to contact me at 636-328-6909 to arrange our next move More

Mike Johnson always takes cares of me and takes the time to answer all the questions I have. I feel you are lucky to have such a great team member working there. He makes me want to come back for all of my to answer all the questions I have. I feel you are lucky to have such a great team member working there. He makes me want to come back for all of my service needs. In fact when I get back in town I will start bringing my Jeep there as well just because of him. More