Jim Butler Chevrolet - Service Center

Excellent service. On time and thorough. I appreciate the quick service. More words more words more words more words more words more words finally 25 words. ridiculous the quick service. More words more words more words more words more words more words finally 25 words. ridiculous More

The service department leaves you waiting too long and are not very friendly. They also could be better when picking up your vehicle. I will not use this service department again. are not very friendly. They also could be better when picking up your vehicle. I will not use this service department again. More

Had a oil change. They said they top all fluids..but when I checked no fluids was added....other then that evening was good.th I checked no fluids was added....other then that evening was good.th More

For the first time in my life, I actually look forward to taking my Tahoe in for service! Each and every person is extremely nice, efficient and willing to help. taking my Tahoe in for service! Each and every person is extremely nice, efficient and willing to help. More

Ryan was so easy to work with and got me a great price on my used Jeep! Made the process quick and easy unlike my experiences elsewhere. Very happy my used Jeep! Made the process quick and easy unlike my experiences elsewhere. Very happy More

Great service. KIM IS THE BEST ADVISOR!!! EVEYONE UP THERE IS FRIENDLY. I FORGOT MY MASK AND THEY HAD SOME THERE FOR ME TO USE. THERE IS FRIENDLY. I FORGOT MY MASK AND THEY HAD SOME THERE FOR ME TO USE. More

Only had car since February 2020. This is second time for the same problem and they are yet to figure out what the problem is. for the same problem and they are yet to figure out what the problem is. More

The problem that I did have was just trying to get into the shop to get it worked on. My check engine light came on Thursday, October8, and when I called she said they were very busy and wouldn't be able the shop to get it worked on. My check engine light came on Thursday, October8, and when I called she said they were very busy and wouldn't be able to get to it for a few days, but just to drop it off. Since the weekend was coming up and I needed a car, I told her to make me an appointment. The earliest was Friday, October 9, at 2:oo P.M. That is when I talked to Kim Hausmann. She said it would be Tuesday that they could get it in. She insert a coded detector, and it was a sensor, dealing with the oil. She said she would call me when I could bring it in. She called me Tuesday, and she told me to bring it in Wednesday, at 7:30 A.M. Then Dough Kircher came and talked to me explaining me what was wrong with the car, and the reason why it took so long to get it into the shop. He wanted to make sure that I was taken care of. More

Kayla was our service advisor. I had to reach out to her a few times to find out the status of our vehicle. Kayla was not proactive and it was frustrating. She called and left a Vm to say the truck was fini a few times to find out the status of our vehicle. Kayla was not proactive and it was frustrating. She called and left a Vm to say the truck was finished. She did not say what was wrong or if they fixed the truck. When we picked up the truck we leaned the mechanic couldn’t find the issue. This was not relayed to us by Kayla. Very frustrating. We’ve decided to have another dealership/ service dept look at the issue. Also wanted to mention your check in process and pick up process is very confusing. Customers do not know what to do when they arrive and pick up. You basically have to flag someone down to figure out what to do More

The woman that checked me out was very rude to me, her coworker and other customers. She can’t handle working in customer service. I wish I got her name; she was in her 40s brown hair with crusty dandruff coworker and other customers. She can’t handle working in customer service. I wish I got her name; she was in her 40s brown hair with crusty dandruff. More