Jim Butler Chevrolet - Service Center

I wouldn’t recommend Jim Butler to anyone. All my issues except 2 were dismissed as being normal for my vehicle. I’m sorry but a new truck shouldn’t shake,rattle and tick. Jim Butler and Chevrolet dropped t except 2 were dismissed as being normal for my vehicle. I’m sorry but a new truck shouldn’t shake,rattle and tick. Jim Butler and Chevrolet dropped the ball. I’ve owned 5 Chevy trucks and they were fantastic but this last one is a disappointment. Gym has fallen below the bar. I wouldn’t recommend anyone buy one. I wasn’t even told what was performed. I wasn’t greeted with a hello or goodbye. I was just told your keys are out there and you’re truck is on the lot somewhere. I found 5 or so scratches, finger and palm prints everywhere and a dent on the bed of my truck. It took 5 days to change my oil and adjust my hood. It said in the paperwork my truck was road tested but yet it had the exact same miles as when I dropped it off. I wouldn’t recommend anyone do business with Jim Butler. More

Excellent Service Call Bill in Service did an excellent job on my recent service call. He kept me informed and make sure everything went as smoothly as possible. He is a m Bill in Service did an excellent job on my recent service call. He kept me informed and make sure everything went as smoothly as possible. He is a major asset to the Jim Butler experience. More

Window Trim is still messed Took over 3 hours to do the work and the window trim is still messed up and looks horrible, I do not have 3 more hours to sit for it to be fixed. So I Took over 3 hours to do the work and the window trim is still messed up and looks horrible, I do not have 3 more hours to sit for it to be fixed. So I guess we will live with it on a brand new car More

To the point diagnosis Had vague, but loud, "rumbling" constant movement noise associated with tire revolutions on a 2012 Impala. Diagnosed on the next day and parts ordere Had vague, but loud, "rumbling" constant movement noise associated with tire revolutions on a 2012 Impala. Diagnosed on the next day and parts ordered; repaired the following day Can now talk and hear while driving. Service Advisor Kim Hausmann kept us up-dated regularly. A fine repair experience at this dealership. An extended warranty helped make this possible. More

Everyone one on the team was extremely polite and helpful! Mike was courteous, efficient and made sure all that needed to be done for my car was taken care of. I also want to thank Mike for getting t helpful! Mike was courteous, efficient and made sure all that needed to be done for my car was taken care of. I also want to thank Mike for getting the things I needed from my car when I had to leave my car overnight I thank Chevrolet for their staff for giving their best. More

Had a great visit on Saturday. Had an issue with my map light on the roof and it was a quick repair that the tech told me was common with my year truck. It’s good to go. These guys are always good to me light on the roof and it was a quick repair that the tech told me was common with my year truck. It’s good to go. These guys are always good to me when I come in More

Nice waiting room! I made an appointment for an emission test so I could renew my plates. Even with an appointment, I had to wait nearly 1.5 hrs. It seemed a little lo I made an appointment for an emission test so I could renew my plates. Even with an appointment, I had to wait nearly 1.5 hrs. It seemed a little long to me, but maybe there's more involved in an emission test than what I realize. At least Jim Butler has a nice waiting area with a TV, newspaper, complimentary water & donuts plus a clean restroom. Everyone seems nice and the techs are good at keeping you informed. More

Went in for a oil change, had to wait 3 hours to get finished. Should of been advised of wait time before I arrived for appointment. finished. Should of been advised of wait time before I arrived for appointment. More

Oil change wheel rotation state inspection frt end alignment Kim my service manager is great. If at all possible I'll always by from Jim Butler! Fuzz was by salesman and I am always in contact with him Kim my service manager is great. If at all possible I'll always by from Jim Butler! Fuzz was by salesman and I am always in contact with him More

They were rude when I asked them to explain the charges. I had an appointment and had to get a rental car for three days for what ended up being an oil change and new battery. I had an appointment and had to get a rental car for three days for what ended up being an oil change and new battery. More