Jim Butler Chevrolet - Service Center

It was nice to get in last minute for an oil change as I didn’t know what to expect with this virus and shutdown. Although I did have to wait an hour before my truck was taken back at 5:20 pm on a Friday th didn’t know what to expect with this virus and shutdown. Although I did have to wait an hour before my truck was taken back at 5:20 pm on a Friday they got the job done while I waited More

Was lied to I was specifically told that a part was there for a recall and I made an appointment and a special trip just to find out that the part was not in. I I was specifically told that a part was there for a recall and I made an appointment and a special trip just to find out that the part was not in. I gave the service manager an offer to make up for my wasted time and miles and he didn't even answer or return my message from my 1st call and then didn't take my offer to make it right after my second call. I really would like to hear from someone that gives a hoot about their customers so I can explain in full detail. More

The techs do a great job from start to finish. I roll in, they greet me, get to work on my car and had me out the door in about 50 minutes. Here’s the problem in this Covid 19 era, the cashier licked her fin they greet me, get to work on my car and had me out the door in about 50 minutes. Here’s the problem in this Covid 19 era, the cashier licked her finger as she was thumbing through the paperwork. This must stop now. we cannot have this type of behavior and I’m surprised to see it at Butler Chevrolet. Change it quick. More

They Covered All The Bases Doug Kircher and crew did a great job of providing requested services as well as identifying other items that needed addressed. I will be back in 5000 Doug Kircher and crew did a great job of providing requested services as well as identifying other items that needed addressed. I will be back in 5000 miles. More

AWESOME! SERVICE & FRIENDLINESS was Awesome. A snack while you wait and plenty of water. Awesome job all the way around! TV while waiting and a charging sta SERVICE & FRIENDLINESS was Awesome. A snack while you wait and plenty of water. Awesome job all the way around! TV while waiting and a charging station for your cell... More

Unnecessary Work Done My wife took my car in because I was having severe knee pain.Car was to have recall work and oil change and tires rotated.Service advisor said I neede My wife took my car in because I was having severe knee pain.Car was to have recall work and oil change and tires rotated.Service advisor said I needed 30,000 mile service.My mileage was 28,800 she said I needed oil sludge removal and piston cleaning.None of that is required at 30,000 miles.She took advantage of my wife not knowing what the 30,000 service that was needed.Have taken all of my cars to your dealership for service on my Corvettes on my Blazer but I will now reconsider using you in the future after spending $300 that wasn’t needed. More

Awesome Service !!! The Service Team is why I come back even though I live farther away now and closer to other dealerships. I have bought 2 new cars here and will buy my The Service Team is why I come back even though I live farther away now and closer to other dealerships. I have bought 2 new cars here and will buy my 3rd when the time comes. More

5 Days in service Dept for routine service I made an appointment for recall repairs and to have trailer brakes looked at. I was told later in the afternoon on the day that I brought the vehicle I made an appointment for recall repairs and to have trailer brakes looked at. I was told later in the afternoon on the day that I brought the vehicle in that they couldn't look at the trailer brakes for a day or two. That a specialist would have to look at this problem. They should have notified me of that when I made the appointment. When I came to pick up the vehicle 5 days later they demonstrated the trailer brake diagnosis procedure to me.. They plugged a device into trailer connection on bumper and activated the brakes. This took all of two minutes. I waited 4 days and paid $155.00 for this 2 minute test. I would rate service lower but the tech. took time to show me how test was performed. More

Completely Satisfied! Great People & Service at JBC Mike was extremely helpful with getting my Silverado serviced. The entire Service Team are all very knowledgeable, Professional and Polite ... downri Mike was extremely helpful with getting my Silverado serviced. The entire Service Team are all very knowledgeable, Professional and Polite ... downright Great People. Mike went above and beyond to make sure I knew my options. He gave me important input and made this experience awesome. More

Unfriendly lack of communication Minimum communication with service tech. Never explained why I needed new radiator on 2 1/2 year old truck. Mike Johnson was the only bright spot. Minimum communication with service tech. Never explained why I needed new radiator on 2 1/2 year old truck. Mike Johnson was the only bright spot. Thanks Mike! More