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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,276 Reviews

4,277 Reviews of Jim Butler Chevrolet - Service Center

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March 04, 2020

Quick, efficient and friendly as usual I had window weather guards and a regular maintenance check. The check in process is super efficient. Every one- service check in person; service adv More

by KellyJaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Mar 04, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

March 04, 2020

Normal Oil Change maintenance and recall service. Easy to schedule service and it was done in a prompt and efficient manner. Service representative was courteous and professional. Always a great expe More

by brucemcgee86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Mar 04, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

March 03, 2020

Work was completed in a timely and professional manor. My issue would be with appointment times. I make an appointment for Monday and my vehicle was not looked at until Wednesday. So if the shop is that far More

by twogoodbuddies
Recommend Dealer
No
Employees Worked With
Jeff Hutchinson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2020 -

Jim Butler Chevrolet responded

Thank you very much for your feedback. We schedule in this way because many problems that customers experience with their vehicles can be corrected quickly with small repairs (or routine maintenance) by a technician. Technicians typically have a much shorter wait time on their tickets, since they have shorter time jobs. If the problem is not able to be fixed by a technician, it is escalated to a Journeyman (who handles bigger, often more technical jobs), in which case there can be a wait to be seen. This may have been the case with your vehicle repairs.

March 03, 2020

Quick and effective. Kim was great and very informative about what I needed to be done and what it would cost. Always a pleasant experience. More

by codeye90.cb
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2020 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer-first attitude, great communication, and efficient service for your visit. We’re always here to help in any way we can. Thanks for the love!

March 03, 2020

Only place I’ll get my car serviced they are great people who value their work & also value their customers . It gets better and better every time More

by BJHARRIS71
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Mar 03, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

March 03, 2020

When I called to make an appointment, the girs that I talked with were VERY rude. I spoke to their supervisor, Bill. After our conversation, he and Kayla worked with me and I was able to get my car f More

by lmfeinberg89
Recommend Dealer
Yes
Employees Worked With
Bill and Kayla. Five stars for each!
Mar 03, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback and your business. We're sorry to hear about your initial experience, but we're glad Bill and Kayla were able to turn it around for you. We hope your future visits are perfect!

March 03, 2020

Excellent service work that was done very fast. They kept me informed of all that needed to be done. Friendly helpful staff made the process easy More

by erikpapke
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Mar 03, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

March 02, 2020

I wish I had it explained to me what was actually done to my car when I picked it up. I liked it when you use to wash and vacuum customers cars before they picked them up. That was a nice treat! More

by terrimier
Recommend Dealer
Yes
Employees Worked With
Kayla in Service Dept.
Mar 02, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback and your business! We appreciate your suggestions and we will share them with our management. We look forward to working with you again and we are happy to go over the details of the service work performed! If you would like to discuss, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

March 02, 2020

You get great services at Jim butler and the staff is on friendly and helpful the big cajun abbeville Louisiana I live in st Louis down town and Kim is great she services all thre of my trucks tha More

by LLOYDBESSARD28
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Mar 02, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

March 02, 2020

In and out....pleased !!! All the way back in 2016 working with John Zensen in sales was painless...just last Thursday I needed a lot of service work done and had a transmissi More

by rand3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Bay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Kircher in service, John Zensen
Mar 03, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visits with us. We look forward to seeing you next time!

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