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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,276 Reviews

4,276 Reviews of Jim Butler Chevrolet - Service Center

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March 02, 2020

Online scheduling of appointment was easy and very useful. Pulled up in garage and was met by friendly and helpful woman. Work was excellent and checkout was a breeze. More

by MYRICK.RICK
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Mar 02, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

March 02, 2020

Staff has been great from start to finish. Unfortunately my 2020 Silverado has been in the shop most of the time. Don’t know if I would by another Chevy after this ordeal. More

by blessed0330
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla , Scott Johnson
Mar 02, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback and your business. We're sorry to hear that your truck has needed service done. We hope the repairs will be able to be completed quickly and get you back in your truck! Safe travels.

March 01, 2020

My visit wet very well. I had a warranty replacement for the step bars on my 2018 Colorado Redline. The parts came in very quick, got my appointment scheduled and got the parts replaced within about an hou More

by scott.noll36
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

February 29, 2020

Service consultant was great! Bill Timmons was the service consultant whom I worked with. He answered all my questions. He told me when to schedule other services that were neede More

by aclark819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Mar 02, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

February 28, 2020

I dropped the car off and it was fixed in less than 1 day. Usually it takes longer since they are so busy at Jim Butler. My daughter was delighted her car was fixed so fast. More

by winebright
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

February 28, 2020

Service writer Mike Johnson has always exceeded expectation and does a great job in getting the car in and out. Dealership always clean and neat More

by WINKSJW
Recommend Dealer
Yes
Employees Worked With
Don Bay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None, Scott Johnson, Mike Johnson
Mar 02, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

February 27, 2020

Great service. Fast friendly, fixed my problem. Even gave me a free car wash. Very happy and will return for future service for my Silverado More

by treedstl
Recommend Dealer
Yes
Employees Worked With
I , dont, know
Feb 28, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

February 27, 2020

Kayl in service was great. As I was leaving had to turn back around to service dept. who ever change my oils and rotate my tires didn’t put next oil change sticker on windshield and my tire pressure was sa More

by stevebmn
Recommend Dealer
Yes
Employees Worked With
Kayla
Feb 27, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback and your business, Steve. We're sorry to hear about the oversights during your visit and we're glad you informed management about it. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

February 27, 2020

Have good relationship with Butler Chevrolet and their staff. Have purchased last 5 cars from Butler, Have really appreciated these three Butler staff who have always been straight-forward, honest, More

by c6deven4840
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox (10 stars), John Zensen
Feb 28, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind feedback! We’re so blown away by your review. It made our day here at Jim Butler Chevrolet. We are honored that you chose us to trust with your vehicle purchases and our team was happy to share those experiences with you! Thank you again for being a part of the Jim Butler family and we look forward to seeing you for your routine maintenance and future vehicle purchases!

February 26, 2020

bad attitudes from manager. I have been using my company discount for years he got smart when I asked him about it rude.Wish they would bring back other guy that worked in office by the door he was great. More

by johnicol
Recommend Dealer
No
Employees Worked With
has red hair and freckles bad attitude.
Feb 26, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback, Nicole. We're sorry to hear that the person you worked with did not provide you with the 5-star experience we strive to provide for our customers. We're glad you were able to pay the same amount that you usually do for the services and we hope your future visits will be more pleasant. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

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