Jim Butler Chevrolet - Service Center

Service Work Was having issues with a touch screen radio on a SRX. Had to order a pert late in the day. Had the part by noon and was out the door in time to make d Was having issues with a touch screen radio on a SRX. Had to order a pert late in the day. Had the part by noon and was out the door in time to make dinner. Lovely experience More

Scheduled maintenance and inspection They are friendly and keeps you informed of the work that is being done. They let me know what the damage consisted of and the cost. They are friendly and keeps you informed of the work that is being done. They let me know what the damage consisted of and the cost. More

Friendly, Fast Service Jim Butler Service is always a pleasant experience. The agents and technicians are friendly and knowledgable. My car has always been ready to go fas Jim Butler Service is always a pleasant experience. The agents and technicians are friendly and knowledgable. My car has always been ready to go faster than expected. More

Bill and Doug rock they go the extra mile keep me very informed hook me me up with loaner car before I got there the same visit when my pickup worked on they go the extra mile keep me very informed hook me me up with loaner car before I got there the same visit when my pickup worked on More

Felt pushed off Pull right into the service garage and 2 service members were talking to each other while one other service member was checking people in! There was 4 Pull right into the service garage and 2 service members were talking to each other while one other service member was checking people in! There was 4 of us waiting to be checked in! Had a few questions about my new vehicle and felt like the service advisor had other things to do rather than answer my questions or have my issues looked at by a professional! More

Great service Service is courteous and thoughtful. I didn’t have to wait; I arrived on time for my appointment and got right in. The waiting area is very clean and Service is courteous and thoughtful. I didn’t have to wait; I arrived on time for my appointment and got right in. The waiting area is very clean and comfortable. Charging stations are provided for electronic devices. More

Honest and kind Attendants were honest about what I needed to do and they checked my tires while there. It took a while was The only thing that was not great Attendants were honest about what I needed to do and they checked my tires while there. It took a while was The only thing that was not great More

Oil change Too notch oil change . Little lengthy but man they went threw everything. It was good to see people actually care. Witnessed first hand a older gentle Too notch oil change . Little lengthy but man they went threw everything. It was good to see people actually care. Witnessed first hand a older gentleman with a nail pretty bad in the tire. Service guy told him here you can buy a new tire . Or I can try fixing it. If it works it works. If not credit him for a new tire. More

Courteous, caring, and understanding I felt cared for as a customer. They ensured I had what I needed and were very courteous and understanding. They made sure everything was explained t I felt cared for as a customer. They ensured I had what I needed and were very courteous and understanding. They made sure everything was explained to me as best as possible and kept me informed/updated regularly through the process. They helped ensure I wasn't inconvenienced by the service issue I had with my vehicle. More

Too much wait and over priced Scheduled appt to check rattle in truck. Dropped off on Tuesday morning and truck did not get looked at by service tech until Thursday....what was the Scheduled appt to check rattle in truck. Dropped off on Tuesday morning and truck did not get looked at by service tech until Thursday....what was the point if my appt? I guess no hurry since I was paying for a rental car. Truck is two years old and rattle is in muffler that seems to be falling apart. I have power train warranty and extended warranty....surprise, dealer says it’s not covered by either one. They will be happy to replace whole exhaust for only $1600.00. I’ve been to this dealer a couple of times and won’t be back. More