Jim Butler Chevrolet - Service Center

rental for recalls I was very disappointed to find out that a rental car is not provided for the customer during a service due to a recall on a vehicle. A recall should I was very disappointed to find out that a rental car is not provided for the customer during a service due to a recall on a vehicle. A recall should not fall on the responsibility of the customer. More

Oil change Had an appointment scheduled for an oil change and tire rotation. Once I got there was told it would take at least 2 hours. Never will I wait 2 hours Had an appointment scheduled for an oil change and tire rotation. Once I got there was told it would take at least 2 hours. Never will I wait 2 hours again for an oil change when I have an appointment. This is not good business More

Great customer service Bill with the service department kept me updated and informed of progress with service work that was being done. He also provided a follow up phone c Bill with the service department kept me updated and informed of progress with service work that was being done. He also provided a follow up phone contact. More

Service issue I already submitted my review in another email. Totally disappointed. I will not be back for anything else if at all possible. I just wonder if the I already submitted my review in another email. Totally disappointed. I will not be back for anything else if at all possible. I just wonder if there are anymore "recalls" I'm not aware of. More

Recall service appointment The staff is professional, friendly and this appointment took less time than expected. I would definitely recommend Jim Butler Chevy for a new car pur The staff is professional, friendly and this appointment took less time than expected. I would definitely recommend Jim Butler Chevy for a new car purchase and service. Thank you! More

Good service, upfront and honest communication Called me before any work was done to my vehicle. Called periodically to inform me of the status of my vehicle while it was in the shop. I appreciat Called me before any work was done to my vehicle. Called periodically to inform me of the status of my vehicle while it was in the shop. I appreciate that. More

Totally Unsatisfied I made an appointment for 1 p.m. on Friday November 29th. I went around the lot looking at vehicles while I waited and at 2 p.m. I saw my truck still I made an appointment for 1 p.m. on Friday November 29th. I went around the lot looking at vehicles while I waited and at 2 p.m. I saw my truck still sitting. I immediately went in to talk to my service advisor and was told they were running behind. I told him that it would have been good to be told that when I arrived. His response was that he told me it would be about 90 minutes, he never told me that. This was only the second going but I will be taking my truck elsewhere to another dealer. More

Service and Repair Visit Was able to make appointment and drop off of vehicle extremely easy. Vehicle was diagnosed and repaired quickly. Everyday the vehicle was there, I r Was able to make appointment and drop off of vehicle extremely easy. Vehicle was diagnosed and repaired quickly. Everyday the vehicle was there, I received daily updates of what was going on. I couldn’t have asked for a better visit. More

Professional and courteous Kim Hausman always keeps me informed and is very helpful with processing my vehicle. I trust herTo guide me and the proper care of my vehicle Kim Hausman always keeps me informed and is very helpful with processing my vehicle. I trust herTo guide me and the proper care of my vehicle More

crappy service worst experience I ever had with a car dealer will never ever come back now leave me the F alone!!!!!No call back after two calls when went to pick my worst experience I ever had with a car dealer will never ever come back now leave me the F alone!!!!!No call back after two calls when went to pick my car up after i had an appointment it wasnt even touched and doug was just sitting playing on his phone but wouldnt return my calls you all suck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More