Jim Butler Chevrolet - Service Center

Bad experience My car was not fixed right the first time. I pulled into my garage and antifreeze leak. I traced problem to the reservoir tank. I brought the car back My car was not fixed right the first time. I pulled into my garage and antifreeze leak. I traced problem to the reservoir tank. I brought the car back next morning at 7:30am and picked up loaner car. I get a call and was quoted $330 for the re repair. I thought that it was still under factory warranty. I was charged another diagnostic fee and paid for the loaner car. I lost 2 hours pay because not fixed right the first time. I picked up the part my self and fixed it myself in 10 minutes for a $50 part. I will never be back again. I was More

Service My service advisor Greg was outstanding in helping me with my car, he made the experience quick and easy in getting me my rental and answered all my q My service advisor Greg was outstanding in helping me with my car, he made the experience quick and easy in getting me my rental and answered all my questions. More

Too long of a wait Service always seems professional, tho when you schedule an appointment and are told up front an approximate wait time, I believe when the wait time i Service always seems professional, tho when you schedule an appointment and are told up front an approximate wait time, I believe when the wait time is doubled, a courtesy update would be appreciated!! On phone , I was told, no more than an hour. When signing in , I was told 35-45 minutes.. 2 hours later, after seeking out an answer, my vehicle was immediately ready.. so how long had it been finished with me still pacing too leave!! My time is worth something as well! More

Zero Communication Greg and Mallory did not return calls. Re-repair on exact same problem NOT warrantied. Shameful way to gouge a long-term customer. Oil change sticker Greg and Mallory did not return calls. Re-repair on exact same problem NOT warrantied. Shameful way to gouge a long-term customer. Oil change sticker showed issue with my tires and this was also NOT communicated with me until I saw the red X on the sticker in my car. Service has always been a big selling point for my family, having purchased 6 vehicles from Jim Butler in the past 9 years. Incredibly disappointing experience. Price for repair given on phone (after finally getting a call back 4 days later) was several hundred dollars more than the already ridiculous price quoted for the RE-REPAIR of the VERY SAME REPAIR done previously. I've been considering trading in my vehicle- I'm re-considering where I will be trading after this experience. More

Oil change and tire rotation I had an appointment and was quickly checked in and given the costs of the service. I was then told of their waiting area with free donuts, water and I had an appointment and was quickly checked in and given the costs of the service. I was then told of their waiting area with free donuts, water and coffee. The area was very comfortable and with in a short waiting period, my car was ready. I always feel comfortable with the service I have received from Jim Butler Chevrolet. More

Equinox ECU issue We came in with an issue we initially thought was a transmission problem or a computer problem we experienced earlier this year. Kim H was very quick We came in with an issue we initially thought was a transmission problem or a computer problem we experienced earlier this year. Kim H was very quick to help us and stayed in very prompt contact with us as the car was looked at, as they checked the warranty and as the service was done. They made sure that the work was covered under warranty and took care of everything very quickly. No one was able to diagnose the issue In the car up to this point, so we were very happy to see them diagnose it with a possible ECU problem and replace the ECU. The car is running great now and we haven't had any issues with it. More

2 Hour oil change While I'm sure I received good service, with the whole engine check, oil change, and tire rotation I left very frustrated. When I checked in I was t While I'm sure I received good service, with the whole engine check, oil change, and tire rotation I left very frustrated. When I checked in I was told it would be a 90 minute wait. I only had one day off and had another appointment. I thought I could do the oil change before that. I wasn't told when I made the appointment that it would take that long. I called and had the other appointment moved back an hour. In the end, it took so long for the car I finally had to cancel my original appointment. It wasn't clear to me if it was a bad day or that's how long it usually takes, because I have never waited that long anywhere else, and it was my first time at Jim Butler. If I had known that I certainly would have arranged my day differently. The workers were very polite, but that didn't make up for my anxiety and time I will have to take to get another appointment that I had originally had time off for. More

Oil change Kim was great. Why would I need to add additional verbiage, in order to submit a review. The woman who handled my car was great!! Kim was great. Why would I need to add additional verbiage, in order to submit a review. The woman who handled my car was great!! More

Two cars-two days I had two cars that needed an oil change, general inspection and one needed state safety and emission tests. I went two days in a row, dealt with two I had two cars that needed an oil change, general inspection and one needed state safety and emission tests. I went two days in a row, dealt with two different sets of service people and had the same result from both-excellent. I felt they were looking out for my welfare as well as working for Jim Butler-so I bought a car while I was there. More

Nice fast turnaround. Great service and quick turnaround time. Professional service writers and great communication. I Would highly recommend this dealership for new and pr Great service and quick turnaround time. Professional service writers and great communication. I Would highly recommend this dealership for new and preowned sales and service. More