Jim Butler Chevrolet - Service Center

Confrontational I came in for a recall and oil change. The last time I came in, I complained about my brakes not working properly. I was told that nothing was wrong I came in for a recall and oil change. The last time I came in, I complained about my brakes not working properly. I was told that nothing was wrong (this was not correct because my truck was recalled a few months later for a brake issue). When asking for a discount on my oil change because I had to come in a second time for my trucks braking problem, the guy in charge got argumentative with me. This was not what I was looking for in our conversation. I work 2 full time jobs and do not have time to waste. If I am going to waste time not working, I want to be spending it with my family. I have bought 4 vehicles from you and was in a negotiation that day for a possible 5th one. This experience really rubbed me the wrong way. If it wasn't for the recall, i would have gotten my oil change somewhere else. Finally, no one went over my oil change/service results letting me know the status of my truck. Please advise what will be done. Thanks, Rick Czuppon More

Dent in door Ar oil change time my door was dented. Called to report but was never called back. At recall appointment I told you about it but being 36 days out fr Ar oil change time my door was dented. Called to report but was never called back. At recall appointment I told you about it but being 36 days out from oil change, video was gone. Noone cared. More

Everything went well They called to remind me of appointment needed for oil set the appointment up at a time that was convenient for me and had me done within a reasonable They called to remind me of appointment needed for oil set the appointment up at a time that was convenient for me and had me done within a reasonable time More

Great job low basic price. I don't like disposal fee add ins for two air filters of 11 dollars. Won't have that happen again. Couple of dollars is ok but come on people. Get my I don't like disposal fee add ins for two air filters of 11 dollars. Won't have that happen again. Couple of dollars is ok but come on people. Get my oil done so there's no quibble on the lifetime drivetrain warranty. But that's it till they stop the add ons. Fuzz is still the best in sales! More

Extra poor performance by service department The first review I gave is true and I stand by it ...not changing my mind about you liars and slimy sales men , kiss my xxx !!! So JIm trap house But The first review I gave is true and I stand by it ...not changing my mind about you liars and slimy sales men , kiss my xxx !!! So JIm trap house Butler can keep sending me review and I’m gone say the same thing every time ...they did not FIX what was wrong with the car ...they did not fix what on-star said was wrong with the car ...and they did sell me a product that I did not need AT ALL ...AND I would not ALLow my WORST enemy to even LOOK at that TRAP house !!!! THE TRUTH does not need any support ...# LIARS # LOUSY service More

Good Job Mike Johnson did a great job of explaining exactly what they were going to do with my truck. They took the truck in on the time promised and finished Mike Johnson did a great job of explaining exactly what they were going to do with my truck. They took the truck in on the time promised and finished the work earlier than expected. Good job Jim Butler. More

A little help, please I am going to have to spend over a $1000.00 to get my 2019 Trax fixed. Did not have intruction on how to fix scratches, so I made a mess. I am not ask I am going to have to spend over a $1000.00 to get my 2019 Trax fixed. Did not have intruction on how to fix scratches, so I made a mess. I am not asking for all of it to be paid, however, some help would be nice. I have bought two vehicles from Jim Butler, 2014 Sonic and 2019 Trax. Loved them both. There is two chips on my new Trax hood when I bought it and nothing could be done about it. My New Trax had 2500 miles and I still paid full price, and no Cruise Control, I just assumed that a 2019 would have it. I just feel sad I did not pay more attention. I know this may sound like I am venting, probably so, however, all of this does not make me feel very good. Maybe Next time I will bring one of male friends with me. Thank you, Carol Jackson More

I always have a great experience when I get my vehicle serviced there, the staff is very knowledgeable and they are also very kind and friendly. serviced there, the staff is very knowledgeable and they are also very kind and friendly. More

Service my SUV yes but to buy another car or SUV NO I like the service Department but not the sales person that sold me my SUV, when I traded my used automobile I got $299.00 for it but he charged me $2 I like the service Department but not the sales person that sold me my SUV, when I traded my used automobile I got $299.00 for it but he charged me $299.00 to tow it away from my daughters house. So I won't buy another car or SUV from you again. The service department is great !! More

Basic Maintenance Visist Came in for an oil change/tire rotation; they saw that I was affected by the latest recall and fixed the issue, also. VERY professional and courteo Came in for an oil change/tire rotation; they saw that I was affected by the latest recall and fixed the issue, also. VERY professional and courteous service. Doug Kircher deserves recognition. More