Jim Butler Chevrolet - Service Center

Excellent service Had absolutely no problem with some warranty work being done on my truck, loaner car was a very nice touch. Hassle free! Still waiting on a part to ge Had absolutely no problem with some warranty work being done on my truck, loaner car was a very nice touch. Hassle free! Still waiting on a part to get rest fixed. More

Engine Light Service Warranty work but great personnel took care of everything. I would recommend going here for your next service.b for your Chev vehicle . Keep up the gr Warranty work but great personnel took care of everything. I would recommend going here for your next service.b for your Chev vehicle . Keep up the great work. More

2 Hour oil change While I'm sure I received good service, with the whole engine check, oil change, and tire rotation I left very frustrated. When I checked in I was t While I'm sure I received good service, with the whole engine check, oil change, and tire rotation I left very frustrated. When I checked in I was told it would be a 90 minute wait. I only had one day off and had another appointment. I thought I could do the oil change before that. I wasn't told when I made the appointment that it would take that long. I called and had the other appointment moved back an hour. In the end, it took so long for the car I finally had to cancel my original appointment. It wasn't clear to me if it was a bad day or that's how long it usually takes, because I have never waited that long anywhere else, and it was my first time at Jim Butler. If I had known that I certainly would have arranged my day differently. The workers were very polite, but that didn't make up for my anxiety and time I will have to take to get another appointment that I had originally had time off for. More

Oil change Kim was great. Why would I need to add additional verbiage, in order to submit a review. The woman who handled my car was great!! Kim was great. Why would I need to add additional verbiage, in order to submit a review. The woman who handled my car was great!! More

Zero Communication Greg and Mallory did not return calls. Re-repair on exact same problem NOT warrantied. Shameful way to gouge a long-term customer. Oil change sticker Greg and Mallory did not return calls. Re-repair on exact same problem NOT warrantied. Shameful way to gouge a long-term customer. Oil change sticker showed issue with my tires and this was also NOT communicated with me until I saw the red X on the sticker in my car. Service has always been a big selling point for my family, having purchased 6 vehicles from Jim Butler in the past 9 years. Incredibly disappointing experience. Price for repair given on phone (after finally getting a call back 4 days later) was several hundred dollars more than the already ridiculous price quoted for the RE-REPAIR of the VERY SAME REPAIR done previously. I've been considering trading in my vehicle- I'm re-considering where I will be trading after this experience. More

Too long of a wait Service always seems professional, tho when you schedule an appointment and are told up front an approximate wait time, I believe when the wait time i Service always seems professional, tho when you schedule an appointment and are told up front an approximate wait time, I believe when the wait time is doubled, a courtesy update would be appreciated!! On phone , I was told, no more than an hour. When signing in , I was told 35-45 minutes.. 2 hours later, after seeking out an answer, my vehicle was immediately ready.. so how long had it been finished with me still pacing too leave!! My time is worth something as well! More

Good service, long wait When I dropped off my car I was greeted promptly and Kim walked me through what would be done and what I needed. She told me all my pricing informatio When I dropped off my car I was greeted promptly and Kim walked me through what would be done and what I needed. She told me all my pricing information up front, and was a pleasure to work with. She didn’t realize how long the wait would be (not her fault( so after a few hours of waiting she checked and they told her 1 more hour. She offered me a shuttle ride back home (wish I’d have know about the shuttle sooner!). My car ended up not being ready for an additional 3 hours so I’m glad I took her up on the offer. The shuttle driver was very kind and professional as well. All in all, a good experience, other than the long wait. More

Service My service advisor Greg was outstanding in helping me with my car, he made the experience quick and easy in getting me my rental and answered all my q My service advisor Greg was outstanding in helping me with my car, he made the experience quick and easy in getting me my rental and answered all my questions. More

Oil change and tire rotation I had an appointment and was quickly checked in and given the costs of the service. I was then told of their waiting area with free donuts, water and I had an appointment and was quickly checked in and given the costs of the service. I was then told of their waiting area with free donuts, water and coffee. The area was very comfortable and with in a short waiting period, my car was ready. I always feel comfortable with the service I have received from Jim Butler Chevrolet. More

Equinox ECU issue We came in with an issue we initially thought was a transmission problem or a computer problem we experienced earlier this year. Kim H was very quick We came in with an issue we initially thought was a transmission problem or a computer problem we experienced earlier this year. Kim H was very quick to help us and stayed in very prompt contact with us as the car was looked at, as they checked the warranty and as the service was done. They made sure that the work was covered under warranty and took care of everything very quickly. No one was able to diagnose the issue In the car up to this point, so we were very happy to see them diagnose it with a possible ECU problem and replace the ECU. The car is running great now and we haven't had any issues with it. More