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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,276 Reviews

4,276 Reviews of Jim Butler Chevrolet - Service Center

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October 04, 2019

Routine maintenance went well as always Brought 2011 Camaro ss in for oil change and check up. Staff was friendly. Work was completed quickly. My experience with their service department has More

by charles.chervitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox
Oct 04, 2019 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Charles! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again next time!

October 04, 2019

Inspection and routine service Always friendly service from Jim Butler! Will use Jim Butler for all my service from now on.Prices are competitive with quick turn-a-round! More

by joekra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

October 04, 2019

Recalls are getting old. I brought my 2015 Silverado in for the 4th or 5th recall. The Butler staff was courteous and the work was completed quick. When I have to bring my tru More

by jromo5771
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
Oct 04, 2019 -

Jim Butler Chevrolet responded

Thank you for your business and your kind review! We're so glad we've been able to take care of your truck and get it back in great running condition! We're always here to help.

October 04, 2019

Oil change and Tire rotation The work was done promptly and perfectly. Everyone was helpful and friendly. I will continue to bring my car to your service department. Thank you More

by taterdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
Oct 04, 2019 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

September 25, 2019

Customer service Needs classes on customer service!!Half the people in this place are rude . And need to think the customer we pay way to much money for cars for your More

by stricklin.michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Sep 25, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us. We're very sorry to hear that you did not have the type of experience that we strive to provide. We are certainly concerned that you feel that anyone that works here was rude to you. Please let us know if you have any names of the individuals that did not provide the type of customer service we have the reputation of providing. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com.

September 21, 2019

Professional pain free experience Everyone from the time I arrived was helpful and courteous. The service writer was exceptionally helpful. He took the time to make sure every detail w More

by briandscherrer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill timmons
Sep 23, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

September 19, 2019

Price Was told what the price of the oil change was and when went to pay for it the total was almost double because of the extra fees attached. Will reconsi More

by mrohlfing62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback. We're a bit confused, though. It looks like the advertised charge for your truck's oil change is $69.95. You were charged $73.64, after we waived the $7 HAZMAT fee that is standard for the industry. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

September 18, 2019

Service recall Had a recall done today and the staff was so friendly and helpful. I waited at dealership and they did recall in the time they said they would. Great More

by andybenes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

September 18, 2019

Fabulous service center at Jim Butler Chevrolet The service center goes above and beyond to make each visit exceptional. Personal and professional service and courtesies are what they excel at. I dr More

by claudiaheifner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Kircher
Sep 18, 2019 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer-first attitude, great communication, and efficient service for your visit. We’re always here to help in any way we can. Thanks for the love!

September 18, 2019

Thorough Service, Doug, as well as the sales, Chris, were both very good and responsive. Each did a great job describing the service details and work involved. More

by vitarain1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

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