Jim Butler Chevrolet - Service Center

Extra poor performance by service department The first review I gave is true and I stand by it ...not changing my mind about you liars and slimy sales men , kiss my xxx !!! So JIm trap house But The first review I gave is true and I stand by it ...not changing my mind about you liars and slimy sales men , kiss my xxx !!! So JIm trap house Butler can keep sending me review and I’m gone say the same thing every time ...they did not FIX what was wrong with the car ...they did not fix what on-star said was wrong with the car ...and they did sell me a product that I did not need AT ALL ...AND I would not ALLow my WORST enemy to even LOOK at that TRAP house !!!! THE TRUTH does not need any support ...# LIARS # LOUSY service More

Good Job Mike Johnson did a great job of explaining exactly what they were going to do with my truck. They took the truck in on the time promised and finished Mike Johnson did a great job of explaining exactly what they were going to do with my truck. They took the truck in on the time promised and finished the work earlier than expected. Good job Jim Butler. More

A little help, please I am going to have to spend over a $1000.00 to get my 2019 Trax fixed. Did not have intruction on how to fix scratches, so I made a mess. I am not ask I am going to have to spend over a $1000.00 to get my 2019 Trax fixed. Did not have intruction on how to fix scratches, so I made a mess. I am not asking for all of it to be paid, however, some help would be nice. I have bought two vehicles from Jim Butler, 2014 Sonic and 2019 Trax. Loved them both. There is two chips on my new Trax hood when I bought it and nothing could be done about it. My New Trax had 2500 miles and I still paid full price, and no Cruise Control, I just assumed that a 2019 would have it. I just feel sad I did not pay more attention. I know this may sound like I am venting, probably so, however, all of this does not make me feel very good. Maybe Next time I will bring one of male friends with me. Thank you, Carol Jackson More

I always have a great experience when I get my vehicle serviced there, the staff is very knowledgeable and they are also very kind and friendly. serviced there, the staff is very knowledgeable and they are also very kind and friendly. More

Service my SUV yes but to buy another car or SUV NO I like the service Department but not the sales person that sold me my SUV, when I traded my used automobile I got $299.00 for it but he charged me $2 I like the service Department but not the sales person that sold me my SUV, when I traded my used automobile I got $299.00 for it but he charged me $299.00 to tow it away from my daughters house. So I won't buy another car or SUV from you again. The service department is great !! More

Experience I did not ask for a part t ok be replaced that was not covered under warranty and the lady apparently said I gave it the green light. It came out to b I did not ask for a part t ok be replaced that was not covered under warranty and the lady apparently said I gave it the green light. It came out to be around 500 bucks but the manager did take around 150 off the labor, it hasn't been a week and my light is back on in my truck and I am expected to take it back up there and most likely pay for a rental until they can look at it. More

Jim Butler Chevy Had a 1:30 appointment and vehicle didn't get into the shop until 2:35. I shouldn't have to wait over an hour for a previously arranged appointment to Had a 1:30 appointment and vehicle didn't get into the shop until 2:35. I shouldn't have to wait over an hour for a previously arranged appointment to begin More

Nothing to brag about Just like with any business Jim Butler can defiantly improve on several things that I won’t go into detail about. The few times I have been there I w Just like with any business Jim Butler can defiantly improve on several things that I won’t go into detail about. The few times I have been there I will say there always has been some kind of issue usually I leave without any resolution because it’s not worth my time so I go about my day. I can say I have had better dealings at other dealerships who do go above and beyond. More

Basic Maintenance Visist Came in for an oil change/tire rotation; they saw that I was affected by the latest recall and fixed the issue, also. VERY professional and courteo Came in for an oil change/tire rotation; they saw that I was affected by the latest recall and fixed the issue, also. VERY professional and courteous service. Doug Kircher deserves recognition. More

Recall Factory recall for brake vacuum issue. Experienced spongy brake pedal at slow speeds. Recall procedure did not correct problem. Brake booster vacuum p Factory recall for brake vacuum issue. Experienced spongy brake pedal at slow speeds. Recall procedure did not correct problem. Brake booster vacuum pump was replaced on second visit. Brakes are currently working properly at this time More