Jim Butler Chevrolet - Service Center

Service Had a great experience with Jim Butler Chevrolet. Have taken my car here since we moved to Fenton almost two years ago. The staff, service, timing of Had a great experience with Jim Butler Chevrolet. Have taken my car here since we moved to Fenton almost two years ago. The staff, service, timing of the service and the discount were all amazing. More

Super fast and courteous Got me in super fast and they were really friendly. Took care of my Tarx and made sure I knew what was going on the entire time. Got me in super fast and they were really friendly. Took care of my Tarx and made sure I knew what was going on the entire time. More

Service at Dealer Bought care at this dealership. Easy appointment times. Prices same or better than other vendors in area. Convenient to my home. Pleasant waiting Bought care at this dealership. Easy appointment times. Prices same or better than other vendors in area. Convenient to my home. Pleasant waiting room available. More

2017 Volt - 2nd owner Warranty inspection Requested service to perform warranty inspection on low-mileage lease vehicle purchased elsewhere. Facility is clean and well-organized. Appointment s Requested service to perform warranty inspection on low-mileage lease vehicle purchased elsewhere. Facility is clean and well-organized. Appointment scheduled online. Car was taken in promptly and inspections performed as expected. Service personnel were courteous and helpful. No pushy up-selling or unnecessary repairs. Very Satisfied with this service. More

Good work! Good service - and the center stays on schedule. Brought my car in for service - and service was complete on same day. Friendly people! Would recom Good service - and the center stays on schedule. Brought my car in for service - and service was complete on same day. Friendly people! Would recommend! More

They do ver well Jim Butler does it right - they move you through the garage fast and the advisors are top grade! You would have no issues with these folks - Thanks Ki Jim Butler does it right - they move you through the garage fast and the advisors are top grade! You would have no issues with these folks - Thanks Kim!! More

Unsatisfied The Velcro strips they used to secure the rubber mats to the back of the rear seats did not work they are still flopping around very poor design didn The Velcro strips they used to secure the rubber mats to the back of the rear seats did not work they are still flopping around very poor design didn’t seem like anybody cared too much about this problem it’s not a big deal but it’s the first thing I had you do I hope the next time the repairs are done a little better More

The system may need a little tweaking Everyone I was in contact with was professional, polite, and respectful. I do, however, have an issue with the appointment process. After receiving a Everyone I was in contact with was professional, polite, and respectful. I do, however, have an issue with the appointment process. After receiving a recall letter from Chevrolet concerning my 2015 Volt, I made an online appointment at Jim Butler in Fenton through the My Chevrolet app. That went smoothly, and I received an email confirmation of the appointment. When I arrived for my appointment it was clearly very busy at the service bay and it took approximately 20 minutes to check in. When I finally did meet with my service rep. Mike Johnson, I was told that designated Volt service techs were busy with work and that I would have to leave my car for 3 days before the software update could be performed. That was unacceptable. Mike did agree to have the service dept. call me back in when the update could be performed and this did happen 2 days later without problem. That visit was smooth, with fast check-in and prompt service. However my initial appointment, trip to the dealership, and lengthy initial check-in were totally unnecessary, and a big waste of my time. A simple phone call to let me know the techs were backed up was all that was needed. Not sure if there is a "who" to blame but certainly there is some process improvement needed. More

Top notch start to finish I went into Jim Butler for an oil change. Jim the service tech was very honest and budget conscious of the services I should do, great guy. Figured si I went into Jim Butler for an oil change. Jim the service tech was very honest and budget conscious of the services I should do, great guy. Figured since I had time to kill, I’d inquire on trading in my vehicle for something new. Well, after one of the best experiences from both Brian Ries and Kelly Roussin on a great deal (according to EVERYONE I’ve told of the experience) I left with a new 2019 Trax. When I bought my first Jim Butler car I swore they’d have my business and they did. And hopefully I’ll get others to give them THEIR business. More

Just 1 hour wait time. Check in went very quickly and lady (Kim) at the counter answered any questions I had. I went in for tire rotation and oil change. No problems whatsoe Check in went very quickly and lady (Kim) at the counter answered any questions I had. I went in for tire rotation and oil change. No problems whatsoever. The Review website Dealerater was however froze and was very choppy and had to start over. More