Jim Butler Chevrolet - Service Center

2018 Traverse Transmission Once we discussed expectations, everything was awesome! Took Traverse on test drive when dropping it off and it actually hesitated so Jim Butler empl Once we discussed expectations, everything was awesome! Took Traverse on test drive when dropping it off and it actually hesitated so Jim Butler employee could feel what I had been feeling. They knew exactly what it was. More

Oil change. Unscheduled oil change. Service department was polite and professional. Since I did not want to wait, a ride to my office was provided. When vehicle w Unscheduled oil change. Service department was polite and professional. Since I did not want to wait, a ride to my office was provided. When vehicle was ready for pick up, I was notified. All was done to my satisfaction. More

Great service and Mike kept me updated on when it would be completed. Picking up the vehicle was quick and easy. I will continue to bring my vehicles to Jim Butl and Mike kept me updated on when it would be completed. Picking up the vehicle was quick and easy. I will continue to bring my vehicles to Jim Butler for service. More

Grateful They covered a problem that continued to be a problem after the warranty had expired. I am so grateful. Kim was absolutely wonderful. She went abou They covered a problem that continued to be a problem after the warranty had expired. I am so grateful. Kim was absolutely wonderful. She went abound beyond More

execellent service Jim Butler has always treated me with respect, are very informative of what my problem, and tell me what they recommend I have them done. They never Jim Butler has always treated me with respect, are very informative of what my problem, and tell me what they recommend I have them done. They never try to pressure me into having things done---they suggest but it's always my decision to give the go ahead or refuse. I always ask for Kim. She makes me feel like family each time I am there. I'm so thankful for everyone at Jim Butler. More

Thoughtful employee. My service coordinator was Kim Hausman. She is thoughtful and thorough. She kept me posted on what was going on, answered my questions and explained My service coordinator was Kim Hausman. She is thoughtful and thorough. She kept me posted on what was going on, answered my questions and explained things very well. More

Demoralizing for Women I actually had my husband come in with me with time because I told him in the past I felt that your service department did not treat me as well as the I actually had my husband come in with me with time because I told him in the past I felt that your service department did not treat me as well as they would’ve treated him. After we paid for our services, my husband went to get the car and I actually went to ask the lady at the service desk if I could get a copy of my warranty. We had not realized we had an extended warranty until your service manager had informed me at check in the previous day. I had tried to find it on line without much luck, but your service manager had a lot of details the day I checked my car in. The lady went and spoke with a man in the check in center. I followed her outside, but stood a distance away. They whispered back and forth while he gave me looks like he was utterly annoyed at me. He was sitting at the second desk, in his mid 40s with brown hair and a receding hairline. After a minute or so, he yelled out at me and motioned for me to come over to him. This in itself was disrespectful. If I was a man, he would’ve gotten up and came over to me, not yelled at me and told me to come to him. He then told me he could not look up my warranty and said you can go do it yourself on line you know. It was the way he said it to me. Like I was asking him to do something that was causing him some sort of great trouble. I had just saw the other service manager look it up the other day and it look a second, but this man seemed to think I was asking him to climb a mountain or something. I informed him I did that and wasn’t able to find which level of warranty I have. He said well I can’t look up your warranty, so I don’t know what you want me to do. At that point I was very frustrated with how he was speaking to me and a that I knew he was lying straight to my face, so I called him out on it. I said, I know you have the ability to look it up because someone else did it for me and that is how I found I had the warranty. At that time my husband walked back in and the service manager then apologized to me and said, oh I mean I can look it up for you I just can’t tell you specific details about it. Here let me pull that up for you. It was funny how his tone completely changed. I am an educated woman. I work a full time job. I provide for my family and even if I didn’t I still would not expect someone to speak like this to me just because I am a woman. We will no longer be purchasing our vehicles from you. We will no longer be using your service department. We will no longer be recommending your services to others as well. More

Why do we make appointments? What turned my rating into "average" from "excellent" is the wait time. I made an appointment for 930am and arrived early; however, after I was checke What turned my rating into "average" from "excellent" is the wait time. I made an appointment for 930am and arrived early; however, after I was checked in, I saw my car parked out behind the dealership awaiting the service. My question is, "why do we make appointments, if the vehicle is going to sit out back for 45 minutes?" I will note, the young lady at the cashiers window was wonderful with my son - she gave him a stuffed animal. My son (3 year old) loves the doughnuts and the kids area of the dealership. More

Kayla answered all my questions Everything was explained to me and what was needed and helped me with a problem I had with a chip on windshield.It was great Everything was explained to me and what was needed and helped me with a problem I had with a chip on windshield.It was great More

Bill took care of me Bill was very thorough in his explanation of the issues my car was having and went out of his way to get the car done when I needed it. He also expla Bill was very thorough in his explanation of the issues my car was having and went out of his way to get the car done when I needed it. He also explained several other issues Service had identified. In the end, at my request, he referred me to a salesman, and I bought a very cool, gorgeous new car. More