Jim Butler Chevrolet - Service Center

Poor appointment management 90 minute wait for an oil change is inexcusable, with a scheduled appointment. Time is important to everyone, including the customer. Why have an appo 90 minute wait for an oil change is inexcusable, with a scheduled appointment. Time is important to everyone, including the customer. Why have an appointment? More

Oil Change/tire rotation The coupon they sent me didn't work because my car uses synthetic. No option to take $10 off or anything like other places offer. Had an appointment a The coupon they sent me didn't work because my car uses synthetic. No option to take $10 off or anything like other places offer. Had an appointment at 4:30 and had to stand in the heat by my car for about 15 minutes before an advisor could see me. Asked if I could wait right inside where it wasn't 100 degrees but was told no. My car wasn't ready until 6:20. Just seems like a long time for the service when I had an appointment. I think they just always over schedule or something because my husband and I both have had the same experiences. Now that I am paying for my oil changes and tire rotations, I see no need to visit the dealer again for this service. It's a waste of my time. More

Warranty Repair Quick, responsive customer service and communicated with me about repairs while my car was in shop. They are all about outstanding service. I definite Quick, responsive customer service and communicated with me about repairs while my car was in shop. They are all about outstanding service. I definitely will go back. More

Chevy trax I like taking my car to Jim butler. The service is fast and friendly. If I have to drop it off they call me when its finished. When I have a question I like taking my car to Jim butler. The service is fast and friendly. If I have to drop it off they call me when its finished. When I have a question the person that greets me will try to answer my question if they can't then they will get someone that will help. Keep up the good work. More

Better than last time I noticed some subtle differences in checking in for my appt. I injured my knee the same morning; my service rep, Doug Kircher, was very polite, I noticed some subtle differences in checking in for my appt. I injured my knee the same morning; my service rep, Doug Kircher, was very polite, he went above and beyond to insure my comfort. Very nice gentleman, a true asset to your company. Also talked with Heather and Tony on the sales floor; both wete very accomadating. Tony worked pretty hard to please my husband, who in turn turned down the deal for which I am very sorry. Service went smoothly and didn't take as long as I have experienced in the past. I think the check-in process helped expidite. Thank you keeping the Cruze running tip- top . More

Good oil change They did a good professional job on the oil change. Left the interior clean. Took 1.5 hours like usual. Nice waiting room with wifi. They did a good professional job on the oil change. Left the interior clean. Took 1.5 hours like usual. Nice waiting room with wifi. More

Convenient and Professional From check in to check out, the staff at Jim Butler Chevrolet is courteous and professional. I trust my car is being properly serviced. Plus I love t From check in to check out, the staff at Jim Butler Chevrolet is courteous and professional. I trust my car is being properly serviced. Plus I love the free carwash. More

Oil change and tire rotation Waited 2 1/2 hours for a oil change and tire rotation. Not worth the wait. Won’t be coming back regular maintenance. Terrible terrible! Waited 2 1/2 hours for a oil change and tire rotation. Not worth the wait. Won’t be coming back regular maintenance. Terrible terrible! More

Very long Appointment for oil change & tire rotation at 3:45pm. Didn't get out until almost 6pm. Not sure what the point of an appointment is when you wait at l Appointment for oil change & tire rotation at 3:45pm. Didn't get out until almost 6pm. Not sure what the point of an appointment is when you wait at least an hour after to even start working on the vehicle. And the sticker in the windshield wasn't even changed to the updated mileage for the next oil change. More

Generally good -there was a tire issue which was overlooked This was my 2nd visit to Jim Butler for service. I had a 7:45 AM appointment on Tuesday, July 9, because I needed to get to the office as soon as poss This was my 2nd visit to Jim Butler for service. I had a 7:45 AM appointment on Tuesday, July 9, because I needed to get to the office as soon as possible. A 7:30 appointment was not available. I arrived about 7:40 AM but did not get checked in until 8:10 or so and was told it would be at least 90 minutes. This made me very anxious as I was hoping to be at the office by 9:00 AM. The rest of my visit went smoothly and my car was ready about 9:30 AM. One of the services which was part of my visit was rotating the tires. On Wednesday night, just before I pulled in my driveway, the low tire pressure came on for the right, front tire. I went to a nearby gas station and added air to 35 psi. By the time I returned home, the tire was down to 26 psi. I knew it would be flat by morning. I got up early to check the tire. It was flat. I called AAA and they sent a service vehicle. The gentleman came out and put the spare on for me. I dropped the flat tire off for repair at my neighborhood mechanic. When I went by after work, the mechanic said there were two leaks in my tire, one fast one (screw) and one slow one. He fixed both of them. I'm positive the slow leak should have been evident when my tires were rotated at Jim Butler on Tuesday morning. That's why my rating was three stars. If you're going to advertise quality service, your technicians need to thoroughly check things, especially the tires. I live alone (widow) and any car issue causes problems, delays to work, etc. More