Jim Butler Chevrolet - Service Center

Quick and easy service I dropped off my car over night (simple paperwork and dropped envelope in door slot). The car was ready shortly after the actual appointment time!! Th I dropped off my car over night (simple paperwork and dropped envelope in door slot). The car was ready shortly after the actual appointment time!! This was great and no issues. More

Bad Bathrooms! There's only 1 small 2-stall bathroom by the waiting room, and it is shared between the customers and the whole dealer staff! (there may be one the ex There's only 1 small 2-stall bathroom by the waiting room, and it is shared between the customers and the whole dealer staff! (there may be one the executives use, but it is obviously off-limits to most) This creates jams and lines. On the men's side only 1 handicapped-accessible stall, which is unmarked and thus the preferred one to use for most. The 1st time I tried to use facility both were occupied with 2 waiting, both Butler employees. Since I am disabled and have trouble standing I had to go back outside to sit. I counted exits and entries until I knew a stall was available (20 minutes!). When I finally got in the stall was filthy, waste still in the bowl and paper strewn all over. It was towards the end of work day, but still! On a better note, I do find the maintenance staff helpful and competent and will continue to patronize. However, will hopefully try to "do my business" before I arrive! More restrooms and regularly-scheduled cleaning are needed! More

Great service The crew was great start to finish . Fixed my warranty speaker rattle issue . Gave me a loaner car to use while the truck was getting fixed . Thank yo The crew was great start to finish . Fixed my warranty speaker rattle issue . Gave me a loaner car to use while the truck was getting fixed . Thank you More

Very accommodating, friendly and kept me updated on repaIrs It was a Saturday and pouring rain when my thermostat went out. Made it to your dealership and Kim in service said they had no journeyman in on Saturd It was a Saturday and pouring rain when my thermostat went out. Made it to your dealership and Kim in service said they had no journeyman in on Saturday. But she went out to the shop and found Zach had come in but was working on a diesel repair. I told Kim I was from Indiana and had just traveled 4 hours to St. Louis when it went out. She and Zach became very accommodating and even though they did not have the part in stock but they sent someone to an auto parts store to pick one up. So in about 3 short hours they had fixed my 2017 Camaro ZL1 customized engine and away I went on my trip to Boise, Idaho. I cannot say enough praise about both Kim and Zach and how friendly and concerned they were with my problem. They both have a great attitude! More

Service Very nice and Friendly personal. Fuzz as alway very informative and knowledgable. Service Dept. very clean and the waiting area was nice. Thanks for t Very nice and Friendly personal. Fuzz as alway very informative and knowledgable. Service Dept. very clean and the waiting area was nice. Thanks for the experience More

Great experience I had a great stress free experience. Mike contacted me multiple times keeping me up to date on what was going on. He also helped me w prices on the p I had a great stress free experience. Mike contacted me multiple times keeping me up to date on what was going on. He also helped me w prices on the parts I needed. I was very happy w my experience! More

Problem with shifting to park Had to take my 2018 Malibu in for a error message saying "shift to park" after inturned the car off and was in park. I also had to get an alignment do Had to take my 2018 Malibu in for a error message saying "shift to park" after inturned the car off and was in park. I also had to get an alignment done as well. More

FINE not more or less Came in for the free oil change offered with new car purchase and left with over $100 charge for extra work on the chevy equinox. Came in for the free oil change offered with new car purchase and left with over $100 charge for extra work on the chevy equinox. More

Waiting period Something needs to be done to speed up services being done, especially if its just an oil change and tire rotation. I realize the quality of work is f Something needs to be done to speed up services being done, especially if its just an oil change and tire rotation. I realize the quality of work is far better than Jiffy Lube or Valvoline however I dont believe it should take 2 hours (length of time for this and prior visit). I understand what is involved and I had an alignment as well this time but maybe consider having mechanics strictly for services such as these to get customers in and out quicker. The wait was a complaint I heard many say in the waiting area. More

Service Takes too Long I dropped my Traverse off on a Tuesday night and it was not looked at until Friday. I know they are busy but they need to book their service times a I dropped my Traverse off on a Tuesday night and it was not looked at until Friday. I know they are busy but they need to book their service times a little bit better. I was given a rental/loaner car, but for my car to be there for 2 days and not even looked at is a bit much. More