Jim Butler Chevrolet - Service Center

Brake Pads I had brought my car in two weeks earlier for an oil change and mentioned that my car was making noises and I thought I needed new brake pads. I was I had brought my car in two weeks earlier for an oil change and mentioned that my car was making noises and I thought I needed new brake pads. I was told brakes were fine and to bring it in to have brakes cleaned to take care of noise. Two weeks later I bring it in and am told front rotor was loose and ate through right brake so both front brakes had to be replaced. I had drove on it for two weeks but no way to know if caused damage but two weeks earlier you signed off brakes were fine. Should have just gone elsewhere. More

No Help Made an appointment on line for Monday. Dropped the car off on Sunday. Received a call Monday that reported they didn't get to the car. Then receiv Made an appointment on line for Monday. Dropped the car off on Sunday. Received a call Monday that reported they didn't get to the car. Then received a call on Tuesday that they didn't get to the car. So we picked up the car that night. No explanation, No offer of discount, No offer of a free car to use. I have bought two cars from Jim Butler. Expected better service. More

Excellent Service Though the visit took longer than anticipated, the overall experience was great! Oil changed, detailed and treatment to interior. Very happy with our Though the visit took longer than anticipated, the overall experience was great! Oil changed, detailed and treatment to interior. Very happy with our service at Jim Butler! More

Very enjoyable and comfortable waiting room Thank you for the donuts in waiting room I had to drive a long distance to get there and had an early appointment so didn’t get breakfast and a donut Thank you for the donuts in waiting room I had to drive a long distance to get there and had an early appointment so didn’t get breakfast and a donut helped , service was great More

Unknown charges I recently went to Jim Butler for 2 warranty issues and an oil change/tire rotation. Everyone on the phone was very polite when I scheduled the appoin I recently went to Jim Butler for 2 warranty issues and an oil change/tire rotation. Everyone on the phone was very polite when I scheduled the appointment and when I dropped off the vehicle. I was given an estimate on the 2 non-warranty services by Kim and given a courtesy vehicle. When I picked up the vehicle, however, I was surprised by the bill. On page 1 for example, there was a hazmat charge, which was never discussed at drop-off. In addition, when I combed through the details of each work, I had difficulty understanding 2 charges and learned that 1 warranty situation had not been resolved. The note from the technician said to discuss the issue with the owner, which was not done. After speaking with an office manager, I learned that the hazmat charge was essentially a tool/supply rental fee based on the cost of your service for non-warranty work. For example, a $1000 bill would have a higher hazmat fee than a $200 bill. The representative also said this was "standard," such as when you would go to Dobbs Tire and Auto, and was disguised as a different fee or tax. Once again, this fee was not disclosed at drop-off. Then, I tried to use my Chevrolet rewards point. The representative at the counter said I needed to print a voucher off at a courtesy computer. The only computer was broken, and then when I went to ask someone from the Parts counter if I could use their computer, I was told I didn't need to print a voucher. At this point, I went to my 3rd time in line to speak to a representative. I explained that the computer was broken and I couldn't print a vouch but apparently didn't need one. She disagreed. After being there for approximately 30/35 minutes by this point, I paid my bill and left. I followed up with another Chevrolet dealer, George Weber in Columbia, IL. They stated that they have a supply fee that caps off at $10, regardless of the job, for non-warranty work. Update: I spoke with Theresa from Jim Butler. I want to add to a few points. 1. Hazmat fee Theresa explained what this is and that it caps off at $25. She reported that the company will be disclosing this fee up front during your service consult. 2. GM rewards A printed voucher is needed per GM. Office personnel have been updated and this requirement for the paper format will be disclosed when customers drop off cars for service. 3. Lack of resolution on work This was Jim Butler’s mistake, which they took accountability for. Service representatives have been counseled. More

Customer Service??? Brought my 2018 Silverado in for routine maintenance and an issue with rail dust. After two days I was told that they would not do anything about the Brought my 2018 Silverado in for routine maintenance and an issue with rail dust. After two days I was told that they would not do anything about the rail dust (truck only has 14k miles). I had the same issue with my 2016 but I was told nothing could be done with that truck because it was out of warranty. I specifically bought an extended bumper to bumper warranty through GM for these type of issues. I was told that if I had brought the truck in sooner they could've done something. The issue just started appearing so I don't really know how I'm supposed to bring the vehicle in sooner. The issue could've been resolved with a guy or two that wash cars for them taking maybe an hour or two with claybar. It's just disappointing customer service. I could've driven to Jim Butler's other dealership (linn) and I know it would've been taken care of there but I shouldn't have to. I shouldn't have to drive 1.5hr to get the service expected from the same dealership group when I can drive 15 min away....... More

Great service Thanks for all you do for all of our School Sisters of Notre Dame! Regardless how often we come or how many different people we deal with it seems we Thanks for all you do for all of our School Sisters of Notre Dame! Regardless how often we come or how many different people we deal with it seems we meet with friendly faces and great service. More

Good job, bad scheduling You guys do a good job, and Kim is wonderful, but I should have been told when I scheduled my appointment that you were running about 24 hours behind You guys do a good job, and Kim is wonderful, but I should have been told when I scheduled my appointment that you were running about 24 hours behind schedule. I had to change all of my plans at the last minute. Things like oil changes, tire rotations, etc. should be scheduled so that people can wait for their cars. More

Oil change They got my car in fast and was done pretty fast everyone was super nice! They showed gratitude and pride in their jobs. Love that place They got my car in fast and was done pretty fast everyone was super nice! They showed gratitude and pride in their jobs. Love that place More

Top Notch Experience in Every Aspect Had my 2018 Silverado High Country in for its first oil change and also noticed both of the tires on passenger side of the truck were starting to pull Had my 2018 Silverado High Country in for its first oil change and also noticed both of the tires on passenger side of the truck were starting to pull apart at the seam near the rims. Pointed it out to my service advisor (Mike), who immediately suggested that could be problematic and shouldn't be driven on much further. Long story short, he was able to get 2 matching tires ordered overnight and had them installed to replace the defective ones, along with performing oil change, etc so I didn't have to make a separate trip back to the dealership to deal with the tires situation. Within 15 minutes of my arrival, Mike had everything lined up to be taken care of and had me in a loaner vehicle so I could leave my truck overnight. Made entire process very painless and smooth. More