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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,279 Reviews

4,279 Reviews of Jim Butler Chevrolet - Service Center

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May 30, 2019

Very enjoyable and comfortable waiting room Thank you for the donuts in waiting room I had to drive a long distance to get there and had an early appointment so didn’t get breakfast and a donut More

by danielc531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
May 30, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words and your business! We're glad you enjoyed the donuts and the service! We look forward to working with you again!

May 30, 2019

Unknown charges I recently went to Jim Butler for 2 warranty issues and an oil change/tire rotation. Everyone on the phone was very polite when I scheduled the appoin More

by Gabbee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2019 -

Jim Butler Chevrolet responded

Thank you for taking the time to share your experience with us, Mary. We certainly want to clear up as much of the confusion as possible surrounding your experience. For the HAZMAT charge, it seems like there has been some misinformation given to you. The HAZMAT charge does have a cap at our dealership of $25. This fee covers things like the car wash coupons, disposal of oil, clips and caps that need replacing, etc. It is true that the fee is based on the cost of work being done. While the cap may be lower at other dealerships, they also wouldn't have the services that we do or, if they do, the cost is built into the price elsewhere. It is also true that other places charge this whether it is itemized out on an invoice or not for the customer. We do apologize that this was not disclosed to you at drop off. With regard to the MyRewards voucher, GM does dictate that the customer is required to bring in a printed voucher to the dealership, and that it cannot be printed by the dealership for security reasons. This is outlined in the Terms & Conditions that you accepted when signing up for MyRewards. This is a GM policy that we must obey on a dealership level. This is a rule that has recently changed at the dealership and it would appear that everyone at the dealership is not on the same page about this policy. We, again, apologize for the inconvenience that this brought to you. On all of these issues, we sincerely appreciate your feedback and have already started implementing more thorough training to accurately communicate these important factors to customers during their visits with us and at scheduling of appointments. Theresa in our Customer Relations Department will be reaching out to you today to discuss further.

May 30, 2019

Excellent Service Though the visit took longer than anticipated, the overall experience was great! Oil changed, detailed and treatment to interior. Very happy with our More

by boneh1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
May 30, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We're sorry your visit took longer than expected but we're glad we were able to take detailed care of your vehicle! We look forward to working with you again!

May 28, 2019

Great service Thanks for all you do for all of our School Sisters of Notre Dame! Regardless how often we come or how many different people we deal with it seems we More

by jfennewald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew, Flo, Daine, Mike Johnson
May 28, 2019 -

Jim Butler Chevrolet responded

Its always a pleasure to work with you! Thank you for your kind words and repeat business. We look forward to helping the School Sisters of Notre Dame for many years to come!

May 28, 2019

Good job, bad scheduling You guys do a good job, and Kim is wonderful, but I should have been told when I scheduled my appointment that you were running about 24 hours behind More

by jmelch10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

Jim Butler Chevrolet responded

Thank you for your business and for sharing your experience with us! We're so glad you enjoyed working with Kim, but we're a little bit confused. We do have same day oil changes and tire rotations, as well as some other routine maintenance. It looks like the delay for your last appointment was a result of looking for the source of the coolant smell and getting an estimate from Mertz Auto Body for your rear lamp. We hope that clears up the confusion and you will be able to enjoy our same day services in the future!

May 28, 2019

Customer Service??? Brought my 2018 Silverado in for routine maintenance and an issue with rail dust. After two days I was told that they would not do anything about the More

by chris123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Mr. Ferris. We understand your frustration with the presence of rail dust on your truck. The warranty you purchased covers many other problems that your truck may experience in its life, but cosmetic issues are not one of them. Unfortunately, we do not have a full detail shop or claybar to get the rail dust off. We do provide a free car wash coupon with your service, but we agree that your truck needs to be claybarred to resolve the problem. Fortunately, claybar can be purchased at many local retailers for less than $10. We would be happy to send you a gift card to one of these retailers for you to purchase the claybar to get the rail dust off and wash your truck to your satisfaction. If you would like us to do so, please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

May 24, 2019

Top Notch Experience in Every Aspect Had my 2018 Silverado High Country in for its first oil change and also noticed both of the tires on passenger side of the truck were starting to pull More

by Onebadsilverado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
May 24, 2019 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer-first attitude, great communication, and efficient service for your visit. We’re always here to help in any way we can. Thanks for the love!

May 24, 2019

The awesome service team!!! Service team Butler is helpful with every concern you have. They will work with you through any issue. Try and find that kind of relationship in tod More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

May 24, 2019

Oil change They got my car in fast and was done pretty fast everyone was super nice! They showed gratitude and pride in their jobs. Love that place More

by jamienluke2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
May 24, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

May 23, 2019

Visiting St Louis from Florida Excellent service from your mechanic Troy Carrico....thorough evaluation with a quick and easy oil change/tire rotation..... very satisfied with the e More

by jworthogolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Carrico
May 23, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

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