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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,260 Reviews

4,260 Reviews of Jim Butler Chevrolet - Service Center

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December 24, 2018

Fast Service I Had paint and interior protectant applied to my new Equinox. The process was quicker than I thought it was going to be. Great job. More

by Delmar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zensen
Dec 26, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind review! We're glad to hear we exceeded your expectations! We're always here to help and look forward to working with you in the future!

December 24, 2018

2.5 hours for an oil change? I went to get an oil change during my lunch break. I was there 2.5 hours waiting! I sat there and watched the entire wait area fill and empty. I final More

by rachelwaser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Jan 04, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback. We want to do everything we can to make this right. Unfortunately, we are not able to see what you name is unless you provide it to us to look into this further. We attempted to contact you privately to get this information. Please respond with your information at your convenience if you would like us to address this or any other ongoing issue.

December 20, 2018

First service on 2018 Silverado Arrived for scheduled service Truck was service in a timely manner while waiting in a comfortable well stocked lounge ares. Bill Timmons my service ad More

by tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Dec 20, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind review, Tom! We're so glad our team took great care of you- in service and in sales! We'll make sure to let the guys know what a great job they both did. We look forward to seeing you again soon! Happy holidays!

December 20, 2018

A great job A great place to take your car to and get it work on. Make a Appointment to have my oil change and filter a great job. Keep up the good work. More

by vfred5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

December 20, 2018

Warrenty Mike has been super helpful everytime my car has had an issue. Will only be dealing with mike from now one! Right on top of everything he does in a ti More

by Amcnail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Dec 20, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

December 20, 2018

Amazing My experience with the sales and finance department was smooth and effortless on my part. Matt and Stacey were professional at all times. I had to pic More

by misslindasmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2018 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our whole team took great care of you and got you a great vehicle for the best price! We look forward to working with you again next time! Happy holidays!

December 19, 2018

Worth the drive. I have dealt with the professional friendly staff at Jim Butler Chevy on just a few occasions and I can’t say enough good things. From the purchase o More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon in accessories. , Scott Johnson
Dec 19, 2018 -

Jim Butler Chevrolet responded

Fantastic! Thank you so much for your positive feedback! We’re very glad to hear that Scott was able to ensure that you had such a great experience with us. We hope you enjoy your new SUV for many years to come!

December 19, 2018

Oil and filter change done as required but it took 1.5 hours to complete, oil and filter change should not take more than one hour. More

by andrewzb
Customer Service
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
Dec 19, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Andrew! While we understand waiting is never fun, our estimated time for oil changes and tire rotations is 90 minutes. We're so glad we hit that mark for you! We are not a quick lube shop, and we take more care in performing routine maintenance, including a very thorough multi-point vehicle inspection performed by our GM Certified Technicians. We are constantly working to improve our wait times and we hope to do even better for your next visit!

December 18, 2018

Friendly staff Friendly staff, refreshments in the waiting area, only downside was the time it took, an hour for an oil change and tire rotation and you have to sche More

by JimS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 18, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind feedback, Jim! We're so glad you enjoyed working with our staff and relaxing in our waiting area! We understand your frustration with the hour wait for an oil change and tire rotation, but our estimate is actually 90 minutes, so we're glad we did even better than expected! We are constantly working to improve our customer wait times. Hopefully we'll do even better for your next visit!

December 18, 2018

Took a while Took a lot longer than I thought it should. I made an appointment for an oil change and tire rotation and it took almost 2 hours. If I go to jiffy lub More

by rsulli24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! While we understand waiting is never fun, our estimated time for oil changes and tire rotations is 90 minutes. We're so glad we got very close to hitting that mark for you! We are not a quick lube shop, and we take more care in performing routine maintenance, including a very thorough multi-point vehicle inspection performed by our GM Certified Technicians. We are constantly working to improve our wait times and we hope to do even better for your next visit!

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