Jim Butler Chevrolet - Service Center

Fantastic! Showed up for my appointment and got right in, all my questions answered and was offered a shuttle. Went shopping for a bit and got the shuttle back. Showed up for my appointment and got right in, all my questions answered and was offered a shuttle. Went shopping for a bit and got the shuttle back. Car was ready exactly when they said it would be. Everyone was kind and courteous too! More

Had a schedule maintenance due for my 2018 Malibu Jim butler did a great job at getting my 2018 Malibu in and out for its scheduled maintenance, couldn't have asked for better service. Jim butler did a great job at getting my 2018 Malibu in and out for its scheduled maintenance, couldn't have asked for better service. More

Why Schedule An Appointment I scheduled an appointment for a Tuesday at 10:00 a.m. to have my car diagnosed for a transmission noise. It was not serviced on Tuesday. It was not s I scheduled an appointment for a Tuesday at 10:00 a.m. to have my car diagnosed for a transmission noise. It was not serviced on Tuesday. It was not serviced on Wednesday. Finally, Thursday at 2:00 p.m. I received a call to tell me how much it would cost (nearlyi $4,700) to replace my transmission (a 2013 Impala with 78k miles). When I asked what exactly was wrong with the transmission, I was told that "to tear into it would really raise the cost." So, I said you really don't know what is wrong with the transmission and you want to install a whole new transmission.. I told them I will be there later today to take my car back - for which I paid $99 plus tax. I took my car to Aamco Transmission in Ballwin and received a precise diagnosis as to what was wrong and an offer to fix it for $2,300. To be fair, I will not get my car back for two more days, so I cannot comment on Aamco's fix. But, it is clear to me: Why should Butler tie-up technicians tearing-into my transmission for $2,300 when they can realtively quickly install a new one for $4,700; ( get it, but I won't be back. This is the second Impala I bought from Jim Butler, including a 2008 when they were just starting-out. More

Great service! I normally do all my own maintenance to my vehicles but I may have to reconsider. They were very professional and even provided with a car until my se I normally do all my own maintenance to my vehicles but I may have to reconsider. They were very professional and even provided with a car until my service was complete. More

Service Warranty work on brake caliber. Loaner car given. Work was competed on time and communication was good. Loaner car returned and car pick up was comp Warranty work on brake caliber. Loaner car given. Work was competed on time and communication was good. Loaner car returned and car pick up was completed. More

Every time I bring my vehicle when I leave what was suppose Never satisfied always something not completely done after I leave.. tires never reset, was lied to concerning my oil pan. Dash board was cracked at p Never satisfied always something not completely done after I leave.. tires never reset, was lied to concerning my oil pan. Dash board was cracked at purchase and no offer to repair it. Just one thing after another. I love my vehicle but the service has been questionable. More

Fast friendly Friendly and they estimated a time of 90 minutes and was finished well before and updated me throughout the oil change and had my truck waiting for me Friendly and they estimated a time of 90 minutes and was finished well before and updated me throughout the oil change and had my truck waiting for me More

Fast and friendly As soon as you pull up someone greets you at your car and helps you get checked in. It is a painless process and if you need a loaner they are quick As soon as you pull up someone greets you at your car and helps you get checked in. It is a painless process and if you need a loaner they are quick to get you into one. Extremely helpful and friendly through the entire process. More

Service work was great! The issues with my 2014 Cruze turned out to be under warranty. I was offered a loaner car, which I accepted since I had to leave the car a couple days The issues with my 2014 Cruze turned out to be under warranty. I was offered a loaner car, which I accepted since I had to leave the car a couple days. Everything turned out great. So grateful to Jim Butler Chevrolet in Fenton, Missouri. More

Took to long for oil change when I had appointment . It took 2 hr and ten minutes for lube and tire rotation. I had appointment at 12:45 . That was to long . Need improvement on that . It took 2 hr and ten minutes for lube and tire rotation. I had appointment at 12:45 . That was to long . Need improvement on that More