Jim Butler Chevrolet - Service Center

Paul's review I love Jim Butler's service. I recommend them for any service. I've taken my car to another dealership and was dissatisfied. But everything seems to b I love Jim Butler's service. I recommend them for any service. I've taken my car to another dealership and was dissatisfied. But everything seems to be fixed right when I leave Jim Butler. More

Very angery 12-12 2108 Bill Timmons, This is in regards to two different service visits for an oil change and tire rotation on my 2017 Colorado which was purc 12-12 2108 Bill Timmons, This is in regards to two different service visits for an oil change and tire rotation on my 2017 Colorado which was purchased on 21 August 2017. On November 30 2018 I brought my Colorado in for an oil change and tire rotation. I had NO issues with any of your staff. Upon receipt of my Colorado I noticed that the jadeite necklace which was hanging from the rear view mirror, since 21 August 2017, was broken in half. The steering wheel was sticky with grease and this made me check the tire pressure which had not changed from before I brought the car in. I also noticed that the hood and quarter panel had greasy hand prints on them. At this time I realized that the tires had not been rotated. As I was extremely upset with having my personal property damaged and no one owning up to that fact and along with the realization that I had just been taken for $57.68 for work not completed I decided not to go back in at that time but to wait for the survey and to express my displeasure in that fashion. I received the surveys and filled them out upon receipt. In due course I received a follow-up e-mail to contact the customer service rep, Theresa and during that conservation she made a remark which caught my attention. When Theresa asked if I wanted to bring my Colorado back in for the tire rotation and pressure check I said YES, at which there was a pause of silence on her part followed with the statement “I’m surprised, most people say no.” this remark lead me to believe that this was a common customer complaint and that perhaps your dealership was complacent in not fulfilling the stated service offered such as tire rotation along with the oil change. On this second visit Mr. Timmons approached my Colorado, which was one of only two vehicles in the reception area and was talking loudly with the host about not being able to find his next customer! As I was sitting in my truck I took note that Mr. Timmons body language and facial expressions as well as his tone of voice conveyed great uneasiness and anger. Once he recognized my vehicle,(he was standing just a few feet away), and greeted me in an ok manner he opened my door, I announced that before I got out of the truck I wished to tell my story of my displeasure with my last service visit, which I proceeded to do. Mr. Timmons and I walked across the reception, area during which he announced that he had nothing to do with the above mentioned issues of 30 November 2018 which I had brought up. As we sat at his desk Mr. Timmons started a triad about the customer surveys stating how unfair and biased they were and that an employee had three strikes to be fired and that he now had two and one of those was mine. He picked up and tossed across the table a laminated copy of the survey and while jabbing his finger at the copy which now lay in front of me continued stating that the survey was a reflection of Mr. Timmons and that I should have came back in to the shop and talked to him personally and not filled out the customer survey. He alluded to now not being able to offer such things as detailing or other perks to satisfy my wasted time and expenses as I had filled out the survey and his job was in jeopardy. Mr. Timmons pulled up the record of e-mails and phone calls as well as the customer Service report, reading off each action; this is when I told Mr. Timmons of the statement made by Theresa in regards to the normal customer reaction, “I’m surprised, most people say no.” statement. His reaction at first was to try to defend Theresa by rephrasing Theresa’s words. My comment was that people speak the truth the first time. Mr. Timmons then stated that Theresa was new and did not know her job and that she spoke out of turn. Mr. Timmons also stated the Theresa did not make any notes saying that I was an xxx whole towards her and that no corrective action was recommended towards the technician. During this time one of the technicians from the shop had walked over and leaned against the cubical as if waiting to talk to Mr. Timmons, my impression was that he was Mr. Timmons muscle and witness to the conversation as well as his “EXPERT WITNESS”. During my several visits in the past year I have never had a technician join in on an advisors session and as I was not informed of the inclusion of this Technician in advance this was obviously pre planned and staged as well as very intimidating. As Mr. Timmons continued to explain in his own words just what tire rotation and tire sensors were he checked to see who the technician was that worked on my Colorado, which was # B20, with that he made a sweeping motion with his hand towards a highlighted piece of paper on the wall behind Mr. Timmons, which I could not read stating that the technician was not on the list which meant that he was a new employee and Mr. Timmons then stated that the technician did not know how to do his job properly. At this point Mr. Timmons then proceeded to try to explain in his own words the tire rotation and at this point he brought in the Technician which had been standing by and listening in. The technician then proceeded to explain to me in his own words about tire rotation and tire sensors during which I concluded that what both Mr. Timmons and the technician were saying did not make any logical sense. In my opinion if something does not make any sense, IT IS NOT TRUE. During this conservation Mr. Timmons asked me if I marked my tires. My answer was simple; I never believed that I had to until now. Yes I marked my tires for this visit. Mr. Timmons also made the comments that HE could forgive the technician B20 for leaving the grease on the hood and on the quarter panel and steering wheel as in his opinion it was not a big deal; HE could forgive him for not rotating the tires and checking the tire pressure as he did not know how to do his job being so new, but what he could not forgive him for was not admitting that he had damaged my personal property. At this point I had been insulated enough to not say any more but to see how this all played out and I went out to the waiting area for my Colorado to be worked on? In time MR. Timmons who seemed to be having a disagreement with another customer about his car being ready, approached me and stated that I had been correct in the assumption that the tires had NOT been rotated and the tire pressure had NOT been checked. Mr. Timmons handed me the keys and we walked over to the cashier, he made it a strong point that I knew that he had made copies of the paper work in regards to this situation, why this was so important I’m not sure. At this we parted ways. In summary: November 30 2018, NO issues with staff, paid for work not complete, personal property damaged truck not cleaned up after work. Customer Service Rep Theresa led me to believe that my complaint was common and that it was the policy of your Dealership to not provide a service paid for. MR. Timmons was displaying anger towards me for filling out the surveys and he totally down played my concerns, I was marginalized, insulted by calling me an “xxx whole”, bullied, belittled, berated and intimidated by having a “witness” standing there while the entire time he implied that he was the victim and it was my fault. Asking if I had marked my tires indicated to me that if I had not, the tire rotation would not have been done. As the injured party listening to Mr. Timmons state that HE would forgive B20 for an improper job let me know that Mr. Timmons had no care for me as a customer or for your Dealership. As I Listened to Mr. Timmons insult his co-workers in the fashion which he did and by leaving the impression that your employees are incapable of performing their duties has made me second guess as to whether or not I wish to continue doing business with you. His keeping copies of documents in regards to this incident have created concern as to my safety and that of my personal property and the Colorado. Even though he has access to my personal information from your computers, he now has transportable hard copies as well. Mr. Timmons admission that I was correct in regards to my concerns only amplified the way that I was treated. I await your response. Gary Adkins More

Well run organization Correct service in anticipated time frame. Courteous staff. Informative. Comfortable waiting area. Very busy facility. Service by appointment only, pl Correct service in anticipated time frame. Courteous staff. Informative. Comfortable waiting area. Very busy facility. Service by appointment only, plan well in advance of need. More

Super!! Fast, efficient, and friendly I called and asked if there was any chance I could get in for a routine service on my Cruze. I had to return to work the next day and wouldn't be able I called and asked if there was any chance I could get in for a routine service on my Cruze. I had to return to work the next day and wouldn't be able to do it for about a week.. Service tech said I could come out right now and they would fit me in. Within 20 minutes I was there, car serviced, and out in another 45 minutes. Couldn't ask for any more. Thanks Jim Butler. Great car, great service, great staff. More

good service and on time car in for service 7;30 done at 8;30. when I arrived at 7;30 I told the young lady in service that it had to be done by 8;45 mike johnson said no prob car in for service 7;30 done at 8;30. when I arrived at 7;30 I told the young lady in service that it had to be done by 8;45 mike johnson said no problem. More

Excellent I was taking my car to Barley Chevrolet in Ste. Genevieve and changed to Jim Butler and will NEVER go back to Barley. Had a recall on my car since 201 I was taking my car to Barley Chevrolet in Ste. Genevieve and changed to Jim Butler and will NEVER go back to Barley. Had a recall on my car since 2017 and Barely never informed me or even took care of it. They also stopped taking my Chevy coupons. The Jim Butler Service Department was outstanding and gave me good info on up coming services due on my car. Would recommend them to anyone. More

loosing air in tire Since my husband works in close proximity to Jim Butler, we often drop off the car without an appointment. Everyone is always welcoming and the turn Since my husband works in close proximity to Jim Butler, we often drop off the car without an appointment. Everyone is always welcoming and the turn around time is amazing! More

Emmision inspection for my truck Fast service and a very good price. Employees were very friendly, very welcoming, and you felt that you are very appreciated. Facilities are very comf Fast service and a very good price. Employees were very friendly, very welcoming, and you felt that you are very appreciated. Facilities are very comfortable. There's a TV plus donuts and bottled water for free. More

Had a dent on my driver's door I went to Jim butler to ask if they could fix a dent on my driver's door that could possibly happened while it was sitting on their lot after it had s I went to Jim butler to ask if they could fix a dent on my driver's door that could possibly happened while it was sitting on their lot after it had service done on it. I told them that I wasnt blaming it on them at all, but my sales person Brett Estes went to talk to the service manager and they both came out to take a look at it and the service manager told me that they would take care of it for me. I definitely appreciate it and I have to say that by far the customer I have received from jim butler since I've been going to them has been nothing but excellent. More