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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,272 Reviews

4,272 Reviews of Jim Butler Chevrolet - Service Center

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May 02, 2025

My truck was there for 4 days and it wasn’t even looked at yet and wasn’t going to be for 2 more business days even though I had an appointment for it. What good is an appointment with a service advisor if More

by cmlakebrink
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill
May 07, 2025 -

Jim Butler Chevrolet responded

Thank you for your feedback. We do understand your frustration; however, our process works best for the number of vehicles that we service. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

April 30, 2025

Sold me 2020 equinox a year ago and it needs a new motor. Warranty wouldn't cover because I couldn't produce prove of 8 oil changes. So now I have a car that I have to service somewhere else and the cost is More

by michellesegasture
Recommend Dealer
No
Employees Worked With
I don't know. You sold me a care a year ago and the motor blows. I am stuck
May 04, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your motor blew. Oil changes are crucial in maintaining your motor. Maintenance is the responsibility of the vehicle's owner. If the maintenance were done at our facility we would have those records. Durning my investigation I learned that we went above and beyond to get the warranty to cover your repair but to no avail. We do hope that you consider us in the future for your auto needs.

April 29, 2025

Service separtment is always very slow and little to no communication about your vehicle while it is there More

by kristadw85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory
May 01, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations. I will be sure to speak with our service manager regarding your concerns. We truly hope that our efforts to improve are evident in future visits.

April 29, 2025

The whole thing was super easy amazing and they were super understanding honestly very good service More

by bash_man04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 29, 2025

I had a great experience at Jim Butler Chevrolet. They were quick, easy to work with, and resolved the issue without any hassle. Highly recommend for efficient and friendly service! More

by kunjankd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

April 28, 2025

We recently purchased a 2025 Chevy Trax from Jim Butler and the salesman was a joy to work with and we are extremely satisfied! Dan Mann was our sales guy and i couldn't be happier with the experience that More

by george@reliablestl.com
Recommend Dealer
Yes
Employees Worked With
Dan Mann/ Robert Schneider
May 01, 2025 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. If you have any further questions, please give us a call. We're always happy to help!

April 25, 2025

Pleasant experience, staff are friendly & very helpful, service was done in a timely manner, waiting area was clean & organized More

by joan.bommarito
Recommend Dealer
Yes
Employees Worked With
Raymond Huffman Amanda Dennison
May 01, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 24, 2025

Everyone was great to work with and very courteous, love the bed liner and running boards they installed. More

by ttnt2u55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We're looking forward to your next visit with us!

April 24, 2025

Lied about how long it would take, gave a crappy rental, didn’t have a rental at First when an appointment for it was made!!! Don’t call back or give out correct info More

by turnerm2313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Darr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Jim Butler Chevrolet responded

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We understand your frustration regarding the rental process and the communication issues. We strive to provide accurate information and timely service, and it's clear we fell short in this instance. Your feedback is invaluable in helping us improve our services. We are taking steps to ensure better communication and availability of rentals in the future. In an effort to help restore your trust in our business we have added 2 free oil changes to your account. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

April 24, 2025

Everything went as it should. Work was completed in time and Kim was friendly and called when the work was complete. More

by kurts1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

Jim Butler Chevrolet responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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