Jim Butler Chevrolet - Service Center

Bought a new truck that had a paint chip and a door ding brought in to have fixed and no rental or loaner. Dropped off on a Friday they called Wed to say vehicle was done. I went to pickup Friday since I ha brought in to have fixed and no rental or loaner. Dropped off on a Friday they called Wed to say vehicle was done. I went to pickup Friday since I had to go out of town. Door ding was fixed but chipped paint was not. Car was filthy. Also the service writer said the vehicle would be kept inside which was comforting because that was the night of the bad storms. Went and washed vehicle only to find hail damage. Don't think I'll buy another vehicle from Jim Butler More

Bill Timmons and the techs were great! I don't like 2% added for using credit card. I paid cash. I don't like 2% added for using credit card. I paid cash. More

Good but they forgot to reset my mileage so I took it back they said they did but they didn’t it says -1000 also they forgot to put on 2 of my tire caps back they said they did but they didn’t it says -1000 also they forgot to put on 2 of my tire caps More

Always get good and honest service . they take the time to explain what you need and will not force anything in you they take the time to explain what you need and will not force anything in you More

Almost 2 hours for a simple oil change and over priced. Will not go back Will not go back More

Bill is the best advisor out there ! I go to him every time and will continue to work with him in the future. I go to him every time and will continue to work with him in the future. More

Excellent Service, Thanks to all who helped us in any way! We appreciate all that you did for the maintenance of our Truck and the rental of vehicles for us to use. I rated the Service 5 Star! Thank y way! We appreciate all that you did for the maintenance of our Truck and the rental of vehicles for us to use. I rated the Service 5 Star! Thank you so much! More

Very friendly staff! Was able to get my car in extremely quicker then other dealers and entire experience was so much more pleasant then competitors in town. Thank you! Was able to get my car in extremely quicker then other dealers and entire experience was so much more pleasant then competitors in town. Thank you! More

The customer service was very good , took care of me in a timely manner , and staff was very pleasant to work with , they worked as a team and were very organized timely manner , and staff was very pleasant to work with , they worked as a team and were very organized More

The communication from the service advisor was not what I expected for all of the reviews. I was told my car would be done the next day which would have been a Friday. One text at 9:22 am on Friday morning a expected for all of the reviews. I was told my car would be done the next day which would have been a Friday. One text at 9:22 am on Friday morning and not another text or phone call all day explaining that my car wouldn't be done. I called after I got off work at 5pm, knowing they were open 6pm to check on my car. Not one person could tell me what was going on with it. Was told if I didn't hear anything that It probably wasn't done. Not one person could tell me when it would be done. I had to have the car to get to work on Monday. Instead, I had to spend my Friday evening and almost mis my father's 70TH birthday to get a rental car that was unplanned because of poor communication. They didn't offer a loaner or a rental at the dealership to compensate for their lack of communication. Also, no reimbursement or compensation for myself having to get a rental car. The actual work on the car was done very well. Just poor communication. I work in the same line of business, and I would never have left anyone hanging so late in the day right before a weekend needing their vehicle. I would have been fired. I don't want to see anyone fired but some compensation would have been nice. Sorry, not sorry. More