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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,244 Reviews
Call Service Center (636) 349-3222

4,244 Reviews of Jim Butler Chevrolet - Service Center

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February 03, 2024

My service advisor wasn't friendly nor helpful. . I had asked a couple questions and just felt like, I was a inconvenience to him More

by yungn35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Timmons (203)
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Feb 07, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to let us know about your experience. We apologize that it did not live up to your expectations. I will be sure to speak with our service manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-3001.

February 03, 2024

No communication and tells you one thing and then charges you another and way overpriced. Don’t even try to help out the little person. More

by johnduck28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene Wondell
Report | Print
Feb 07, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to let us know about your experience. We apologize that it did not live up to your expectations. I will be sure to speak with our service manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-3001.

February 03, 2024

They were only interested in my car if I was spending lots of $$$ on repairs. More

by monica-hodges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Feb 07, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to let us know about your experience. We apologize that it did not live up to your expectations. I will be sure to speak with our service manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-3001.

February 02, 2024

Kim Hausmann is the best! She treats me with respect and explains everything. She’s the best! More

by the2mms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young lady who waited on me when I pulled was awesome, but I can’t remember her name! She even pulled my car to front so I could nit have to walk out in cold!
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Feb 07, 2024 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

February 02, 2024

Usually very good service, I have purchased 3 vehicles here. Last warranty issue we had was less than satisfying and took the better part of the 4 weeks to get the vehicle completely back. Twice during More

by BLACKHAWKDRIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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Feb 07, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to let us know about your experience. We apologize that it did not live up to your expectations. I will be sure to speak with our service manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-3001.

February 01, 2024

Quick service and kind people working there. I have never gone to a dealer for service before and definitely will be back to this location More

by lockedinthetardis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 01, 2024

Took a few to get in but once in they explained what was going in. More

by Niko101385
Recommend Dealer
Yes
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Feb 03, 2024 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

January 31, 2024

My vehicle was there for repair from 11/28 until 1/26 with not enough communication as to what was going on and taking so long. More

by michael.harris0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dalton
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Feb 02, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. Our records indicate that we were waiting for parts that were on back order. Our records also indicate that you were updated weekly on the progress of your vehicle with us. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-3001.

January 31, 2024

Always have had a good experience with Jim Butler, never had any issues with them. More

by itjjones1
Recommend Dealer
Yes
Employees Worked With
Bill in service
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Feb 02, 2024 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!

January 31, 2024

It was all good Kim was wonderful & I didn't have to wait 2-3 hours More

by welkergladys77
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Hausmann
Report | Print
Jul 16, 2024 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!

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