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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,276 Reviews

4,276 Reviews of Jim Butler Chevrolet - Service Center

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January 16, 2024

Jim butler always gets the job done right Kim takes very good care of her customers. More

by lanettemarie91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jan 18, 2024 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

January 16, 2024

I purchased our Silverado here because they give us the best deal. We brought it here for service and everyone n the service department was great. q00% recommend them. More

by stephenbivin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 16, 2024

Dependable professional considerate . Usually good at explaining Or answering questions . They are willing to listen and make a situation right ! They are the only place this car goes to More

by lpdrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Merrick and Wyatt Alley both did a good job . Answered questions ., Gene Wondell
Jan 18, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

January 15, 2024

Tony and everyone involved in this auto purchase was extremely knowledgeable, efficient, and a pleasure to work with. There was rapid and satisfactory follow-through More

by pfontane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jan 17, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

January 15, 2024

Purchased roughly 7cars from this dealership over the years, no issues they always make sure you are satisfied! Thanks!! More

by JSCHWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nik Nordin
Jan 17, 2024 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

January 12, 2024

The wait time is honestly way too long, For simple services it should not take that long. More

by amerdzic314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We are diligently working to improve on our customer wait times. We hope that our efforts to improve are evident in future visits.

January 12, 2024

Arrived at time of appointment and was in and out within the hour with great service More

by jimstaggs72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jan 16, 2024 -

Jim Butler Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

January 11, 2024

Poor communication. Lacks even faking gratitude for your business. Never heard a please or thank you. When I added transmission flush I was not warned it could take over More

by lynnuding
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one introduced themselves
Jan 11, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit did not live up to your expectations. Your ticket included an oil change, transmission flush, coolant flush, and wiper blades to be replaced. We normally quote 90 mins to 2 hours for our oil changes. With your added service this would extend that time. We apologize if your standard oil change times weren't initially relayed to you. We can assure you that we are not in the business of taking your money for services not performed. If you have any further questions or concerns, please reach out to our service manager directly at 636-717-2790.

January 11, 2024

Service representatives need to listen to customers input on issues with their vehicles. I don't need to be lectured on what's the problem with my vehicle, I drive it every day and know when something is wro More

by greatdane9392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that you felt that our service advisor was lecturing you. We attempt educate our customers about their vehicles as thoroughly as possible. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-2790.

January 11, 2024

The service department is awful! ! The worst communication and costumer service I’ve ever experienced. I’ve been her twice and both times were terrible! More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Jan 16, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. As I stated in our conversation, we apologize that we could not accommodate your concerns and we hope that you give us the opportunity to turn your opinion around.

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