Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,243 Reviews
Call Service Center (636) 349-3222

4,244 Reviews of Jim Butler Chevrolet - Service Center

Sort by
November 17, 2023

Attetativr to customer needs and friendly. Great service department. Good follow up and fully answers any question or cocerns More

by jrbacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Jim Butler Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!

November 16, 2023

you all are great for everything. Did everything I asked for and made it convenient for me. More

by Michael p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Willis, Gene Wondell
Report | Print
Nov 18, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

November 16, 2023

Great special service by Andrew, Parts Mgr. , and Dave, Customer Service Mgr. Jim Butler is the best!! Thanks, Mary Ann Hoeman More

by Ucacla
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Andrew and Dave. See above.
Report | Print
Nov 18, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

November 14, 2023

Very expensive for what I went in for an oil change, bought car two months ago & cost me 378$ More

by frogmirror9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. Our records indicate that you came in for an oil change and tire rotation. While you were speaking with your service advisor you also bought a wheel alignment service and an engine performance restoration service. This is why your bill totaled $378. We sincerely value your business and look forward to your next visit!

November 13, 2023

Bryan L. Is s great salesman and I recommend him to my friends. I'm still waiting for service to my upper console More

by rachaelsdodge
Workmanship
Recommend Dealer
Yes
Employees Worked With
Bryan L
Report | Print
Nov 14, 2023 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 13, 2023

Oil change cost over $100 and I waited for TWO HOURS with an appointment. (Going back to Sapaugh…Jim Butler is too expensive!!) More

by joanmwarren.88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Report | Print
Nov 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that our processes weren't explained to you. Your appointment time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service technician. We normally quote 90 mins to 2 hours for our normal routine maintenance services, and we are glad that we were able to live up to the expectations we set for ourselves.

November 13, 2023

Jim Butler Chevrolet is better at selling cars than servicing them. Haven't had a great service experience yet. More

by gauenb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene?
Report | Print
Nov 15, 2023 -

Jim Butler Chevrolet responded

Hi, thanks for taking the time to leave a review. Thank you for bringing this unfortunate information to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to our servce manager directly at 636-717-3001.

November 10, 2023

Very friendly, efficient personnel. Everyone knowledgeable. Answered all questions. Great experience overall buying a car at Jim Butler Chevrolet. More

by ds4654
Recommend Dealer
Yes
Employees Worked With
Jay Gualden, sales dept.,Tara Lavin, finance
Report | Print
Nov 14, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

November 10, 2023

Everyone was very nice & explained everything in detail. They checked everything throughly. I feel safer now! More

by jrklein2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Gene Wondell
Report | Print
Nov 14, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 10, 2023

Every single time I use this company it has resulted in me having to bring my truck back to finish what should have been completed properly. From the day I bought the truck to the most recent time. Every More

by angerchild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Jim Butler Chevrolet responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. I will be sure to bring your concerns to the attention of our service manager. If you wish to further discuss, please reach out to him directly at 636-717-3001.

1
...
70
71
72
...
425