Jim Butler Chevrolet - Service Center

Extremely long check in process. Was there over an hour, even though I had an appointment. If you have an appointment they may not look at the car for 3-5 days I was told. Been there Was there over an hour, even though I had an appointment. If you have an appointment they may not look at the car for 3-5 days I was told. Been there for a few days and still no update. Not a customer friendly process. More

Kim the dealer agent did a great job on getting my 2019 GMC Acadia serviced and taken care of properly. GMC Acadia serviced and taken care of properly. More

All the staff was very kind and helpful. They had our vehicle in and out of the service company. They had our vehicle in and out of the service company. More

My touchscreen radio wasn't fixed. They said they didn't see it on the work order. Paper copy I came home with showed it was on the work order. I live an hour away, so it's a big de They said they didn't see it on the work order. Paper copy I came home with showed it was on the work order. I live an hour away, so it's a big deal to me that I have to make another appointment More

They never let me know how much the price was going to be prior to the work. I had to use my credit card. prior to the work. I had to use my credit card. More

Only after i approved almost $500 in repairs did they actually look at what i asked them to check first. Then i was given a quote that was not worth putting in the vehicle. I was told the part was over $ actually look at what i asked them to check first. Then i was given a quote that was not worth putting in the vehicle. I was told the part was over $1400 which sells for less than $200 online. More

My salesman was awesome everyone was so nice. Shane Mathews was my sales man thank you very much I love the car Shane Mathews was my sales man thank you very much I love the car More

Every staff member I had a conversation with were very pleasant. I observed other staff interacting with other clients pleasantly. What a great atmosphere to be in. pleasant. I observed other staff interacting with other clients pleasantly. What a great atmosphere to be in. More

3rd time coming back for same problem technician should had found 1st time kayla was very rude to me had found 1st time kayla was very rude to me More

The service was great as always, from start to the finish everything was completed as promised everything was completed as promised More