Jim Butler KIA - Service Center

one of the main reason i have bought 4 Kias from Jim Butler is because of the great service and attention that i receive form Keith. He is a pleasure in an otherwise usually careless occupation. Also Butler is because of the great service and attention that i receive form Keith. He is a pleasure in an otherwise usually careless occupation. Also very impressed with his new look! More

The lady that at the service counter was super nice. I feel someone needs to plan better. I was there 3and 1/2 hours for oil change and tires rotated. Way to long. I feel someone needs to plan better. I was there 3and 1/2 hours for oil change and tires rotated. Way to long. More

I would've given a 5☆, but after 4 calls I received no call back on my problem. I finally made an appointment only to be told that I could have solved my problem with out dealer help.😔 call back on my problem. I finally made an appointment only to be told that I could have solved my problem with out dealer help.😔 More

Always receive great service and Keith makes sure that you get in for service in a reasonable amount of wait time. you get in for service in a reasonable amount of wait time. More

Great experience, wonderful customer service. Highly recommend the staff. Service appointments are always on time Highly recommend the staff. Service appointments are always on time More

Keith is always very helpful and willing to assist with any questions. He listens and can suggest possible solutions. Very helpfu! any questions. He listens and can suggest possible solutions. Very helpfu! More

I had and oil problem with my 2020 Telluride starting in April of 2023. ( the engine was burning oil) I struggled to get anything accomplished with getting it fixed until the winter of 2023 and then Jim but April of 2023. ( the engine was burning oil) I struggled to get anything accomplished with getting it fixed until the winter of 2023 and then Jim butler had my car for 2.5 months and I just got it back May 3rd 2024 with some engine valve replacements. The next day after getting it back I noticed it had hail damage on the hood and the roof. ( there had been 2 major hail storms in the St. Louis area recently so I was not shocked). But the deal ship said NOTHING about the damage!! So strange!! Then I called and they didn’t even act shocked, barely said anything and definitely didn’t apologize!! The worst Service Ever! More

Didn't answer the phone or return messages. Had to physically go to the dealership to make appointments. Then when dropping cars off for appointments, only had down oil changes, nothing else di Had to physically go to the dealership to make appointments. Then when dropping cars off for appointments, only had down oil changes, nothing else discussed when appointments were made. Then told they'd need the cars longer to complete service that they promised would be done. Total disappointment. More

This has become our family car dealership. And we trust them to do all the service- even oil changes - because we know it will be done right. I appreciate and trust the service department to c And we trust them to do all the service- even oil changes - because we know it will be done right. I appreciate and trust the service department to check even the little things and keep my car running well. More

Got me in and out quickly on short notice. Keith was great to work with as always! Keith was great to work with as always! More