Jim Butler KIA - Service Center

Great service and friendly staff. Good selection of cars and comfortable setting for service. Highly recommended Good selection of cars and comfortable setting for service. Highly recommended More

Was very disappointed in my last appt. I had scheduled an oil change, tire rotation and a recall for my vehicle. I brought my vehicle in that morning and was asked if I was waiting and I s I had scheduled an oil change, tire rotation and a recall for my vehicle. I brought my vehicle in that morning and was asked if I was waiting and I said I had someone picking up so we could do shopping and confirmed before I left that it should take about 2 hours. After 3 hours I had not hear anything feom the dealership, so I called to find out the status. At which point, I was informed that they hadn't started on my vehicle yet because I didn't stay at the dealership. That it would have been unfair to make people waiting at the dealership wait for 3 hours, so they delayed my work. That to me is horrible customer service especially the attitude of the person on the phone acting like I was being unreasonable. It was also unfair to make me wait that long just because I had a way of running errands instead of sitting there. Furthermore, what is the point of an appointment time if you are not going to honor it. Then, when I did come back to wait (because after 3.5 hours it still wasn't done), I was informed that they did not do the recall because they had to order the part. This appointment was scheduled on February 29th with full knowledge that a recall needed to be taken care of. So why wasn't the part ordered ahead of time? And then that means I have to come back for another appointment woth another 2 hour wait. This is by far the worst experience I have ever had at Jim Butler and quite possibly at any dealership. More

Everytime I go it's a long wait (with appointment). I've been waiting on several parts for a year now. No one ever knows what I'm talking about. Told something new everytime no one is ever helpful in m I've been waiting on several parts for a year now. No one ever knows what I'm talking about. Told something new everytime no one is ever helpful in my opinion just a run around. I really miss my old dealer. More

Fraqm sales, to the business office to the service deapartment, everyone and everything is definitely FIVE STAR!!! They listen to you to understand your wants and needs. I'm so glad that I found this deapartment, everyone and everything is definitely FIVE STAR!!! They listen to you to understand your wants and needs. I'm so glad that I found this dealership!! More

I did not work with Keith Sutton. I didn't work with anyone in the service department. I didn't work with anyone in the service department. More

My visit to Jim Butler Kia, in which I purchased a 2023 Kia Rio LX was "bussin" as the children say these days. Kia Rio LX was "bussin" as the children say these days. More

I've had the car in the shop three times recently. I think we finally resolved the issues... driving like new again. Thanks Keith for all you do! I think we finally resolved the issues... driving like new again. Thanks Keith for all you do! More

My car still had stickers and was not charged prior to picking up after purchase. The salesperson was great. Service was not. picking up after purchase. The salesperson was great. Service was not. More

My oil change took over 3 hours with an appointment this last week. I don’t plan on coming back to Jim butler because every time I come there is an issue with service and timeliness. I understand staffing i last week. I don’t plan on coming back to Jim butler because every time I come there is an issue with service and timeliness. I understand staffing is an issue but the schedule needs to be adjusted to the staffing level. Also, the last time I got an oil change it leaked in my driveway. More

It took 1 and 1/2 months to get a service appointment. Then they can’t check my check engine light because there was no tech even though it was on my appointment. Then they forgot about me at my appointme Then they can’t check my check engine light because there was no tech even though it was on my appointment. Then they forgot about me at my appointment while I sat there for 3 hours. Then the said they would call me with the how much it would be to fix my car and I am still waiting. So i am extremely disappointed in the way I was treated at my appointment. I do not recommend. More