Jim Coleman Honda

I was surprised to see such negative reviews for this dealership. I went into Jim Coleman Honda today to purchase a new 2009 Honda Civic LX. I was greeted warmly by the internet sales manager, Larry Snyd dealership. I went into Jim Coleman Honda today to purchase a new 2009 Honda Civic LX. I was greeted warmly by the internet sales manager, Larry Snyder. He referred me over to Carl Jensen, who assisted me in choosing out a vehicle that was suitable for my needs and test driving it. During this process, he didn't try to oversell the car or pressure me into buying it. When it was time to discuss financials, I told him that another Honda dealership had offered me a better deal then they were offering me. Jim Coleman eventually managed to beat out the already rock-bottom quote I had. I was able to drive away for less than $17k including the car, destination charge (freight), title/tags, sales tax, and the $99 dealer processing fee. The negotiation process wasn't stressful like I had encountered at some other dealers. The paperwork process went relatively smoothly. The only person I found to be unpleasant was Michael King, the financial services manager. He was a bit short when I caught a mistake in my address (which he should have copied straight from my driver's license) and didn't sound happy when I asked him to break down the costs (they were hard to understand on all the forms). The dealership was able to offer me great financing on an already good price at 2.9% APR for 36 months. As an added bonus for buying memorial day weekend, the dealership threw in a $100 gift card to Home Depot, Ruby Tuesday, or Giant Food. While the buying process took large chunk of time (3.5 hours), Larry Snyder and Carl Jensen were able to thoroughly answer all of my questions. Carl even agreed to have my Enterprise rental car picked up and taken back to Rockville. All in all, a good car buying experience. More

I am a complete moron for doing so, but I have been going to Jim Coleman Honda for all major services ever since I bought my car there almost 10 years ago. I have had bad luck with a lot of mechanics in the to Jim Coleman Honda for all major services ever since I bought my car there almost 10 years ago. I have had bad luck with a lot of mechanics in the Columbia area so I grudgingly paid the extra money to have the work done at the dealership. The only decent person that I dealt with there is Cliff the service advisor. I dealt with two cashiers who were both rude and unable to answer basic questions about the service I was getting and the one guy was downright creepy (if you've dealt with him you will know who I'm talking about). I once waited over 3 hours to get an oil change and was told about 4 times that it would just be a half hour more. At the end after watching many people come and go I was told that they performed the oil change on the wrong car which was there for a different service. And to top it all off they scrapped up my bumper. Between all of the other services I've had done there they have also punctured my leather seat with a Philips head screwdriver, broke my coin tray, forgot to tighten bolts in my seat and my oil pan, and scratched up my lower dash panels. I was "compensated" for the seat puncture with an oil change what a bargain... Don't waste your time and money. Go to O'donnell or something. More

Their sales guys was good but the F & I guy (Rolando) is rude, unfriendly, very unhelpful and does not even know how to complete a simple transaction. I had make a trip back to the dealership just because h rude, unfriendly, very unhelpful and does not even know how to complete a simple transaction. I had make a trip back to the dealership just because he did not know that I had to sign on the back of the check I gave him. He needs a career change. More

Jim Coleman Honda will [and has] purposely rip off a senior citizen on a limited & fixed income when they can tell she doesn't know what she's doing in terms of buying a car. They lied, they padded the senior citizen on a limited & fixed income when they can tell she doesn't know what she's doing in terms of buying a car. They lied, they padded the purchase price and when questioned about their sales tactics they were rude, unmerciful and uncompromsing. Maybe that's the tactics and behavior of all car sales persons, but in case it's not, shop around and don't patronize Jim Coleman Honda in Clarksville, MD. You can also look at how others have rated them to determine that my review is honest and on-target. More

The below quote was taken from an email sent to me from Carl Jensen at Jim Coleman Honda. I was also specifically told this by Carl and other sales staff members when I was on-site to test drive a 2008 Od Carl Jensen at Jim Coleman Honda. I was also specifically told this by Carl and other sales staff members when I was on-site to test drive a 2008 Odyssey EX-L. "NOBODY CAN BUY A HONDA FOR LESS THAN JIM COLEMAN CAN. WE WILL NOT LOSE A DEAL OVER PRICE...." When I shared a quote from a local competitor I was told they couldn't sell the vehicle to me for that because they'd be losing money. I reminded them of their guarantee, "Nobody can buy a Honda for less..." I was again reminded that they will not lose a sale over price. I offered them the opportunity to match the deal but they refused. No one would reply to my emails or return my phone calls after that. I purchased the 2008 Odyssey EX-L from Ourisman Honda of Laurel for less than $25k. More

When I first purchased my Honda I was pleased with the service but no longer so. Typically service isn't done in the time promised so the wait is longer. I typically end up calling (from the waiting area service but no longer so. Typically service isn't done in the time promised so the wait is longer. I typically end up calling (from the waiting area) to see if my car is finished--I don't get paged or have someone let me know it is done. And what's with calling everyone "Miss"--If I'm grown up enough to buy a car at least have the manners to call me Ms. I'm not a child nor an "old maid". Some of the employees are friendly and pleasant to interact with. My sense is that they get lost in the overall organizational management that is no longer as supportive of customer service and quality. That seems especially disappointing since I like the car and initially selected the dealership based on my perception of their service department. More

Went looking for a used Pilot. Test drove and then sat down to negotiate. The salesman, Francesco, was friendly and refreshingly laid-back. Then the sales manager (middle-aged African-American man, didn down to negotiate. The salesman, Francesco, was friendly and refreshingly laid-back. Then the sales manager (middle-aged African-American man, didn't catch his name) comes over and everything went downhill fast. In stark contrast to Francesco, he was pushy, condescending, and full of attitude. At one point, he orders my mother to look at him when he was speaking. What kind of customer service school teaches you to say that to your customer? I am trying to get things done fast to go somewhere else and he says that I should have scheduled some 2 hours after a sit-down to complete the transaction and snidely asks me if I ever bought a car before (doh). I am getting more irritated more he speaks and he quickly leaves saying he is done here. After he is gone, I voiced my displeasure to Francesco and I guess he overheard me and he walks slowly toward me (glaring at me the whole time) stopping within a couple of feet and stares down at me (he was taller than me). What the xxxx is this? I felt like I was in a Western shootout? He acted so much like a thug, I ask him if he is going to beat me up. He replied it isn't worthwhile. Speechless. So a sales manager at Jim Coleman has no trouble voicing doing violence to a customer. His boss comes over to mollify me and while he is doing his best, this sales manager finally has some sense to disappear from my sight. Needless to say, I left Jim Coleman Honda without buying anything. More

If only Saturn sold Hondas, I'd buy one in a second. I If only Saturn sold Hondas, I'd buy one in a second. I HATED the experience I had when visiting the dealership for an introductory look at the Odys If only Saturn sold Hondas, I'd buy one in a second. I HATED the experience I had when visiting the dealership for an introductory look at the Odyssey. The salesman (who proudly told me he'd previously done mortgages (sub-prime I'm sure), and prior to that sold used cars) was a sleazeball who pushed about 3 times harder than he should have, though I told him a) I was not interested in buying today, b) had 10 minutes and c) ONLY wanted to check out the inside of the vehicle. Seriously, if they'd had one on the showroom floor I would have preferred to walk in, look at it, and walk out all without talking to anyone, besides possibly getting a business card. Now I'm inclined to buy from a different dealership, just on principle. PS! The dealership actually has a "Market Value Adjustment" line item on their vehicle stickers. A clueless buyer would be roped into paying the dealer over $1000 for nothing more than a line of ink and unbelievable gall. More

I had purchased 2 other vehicles from this dealership and had been very happy with them. The service department is excellent. I went to purchase another vehicle from them in September and had the worst e had been very happy with them. The service department is excellent. I went to purchase another vehicle from them in September and had the worst experience I've ever had with a car dealership! I would never recommend Jim Coleman to anyone. The internet sales people didn't respond to e-mails (unbelievable for internet sales), then they ordered the WRONG vehicle and didn't even have the guts to call me and tell me this. They delayed my getting the new vehicle by 2 months. During this 2 month period, the person I originally dealt with (Jeff Graves) was either fired or quit. When I finally got the car, it had some scratches on it. They wouldn't respond again by e-mail (even when the e-mail was sent to the general sales manager). There is a very high staff turnover at this dealership. In spite of their so-called mission statement to treat everyone as a respected customer, this is not the treatment I received at all. More

I requested on online quote for a vehicle and received a prompt reply via email AND later by telephone to ask if I had any questions about the quote. I knew that the vehicle I wanted was hard to come by prompt reply via email AND later by telephone to ask if I had any questions about the quote. I knew that the vehicle I wanted was hard to come by so I asked the the salesman verify that the vehicle was in stock by physically going to look for it. It turns out that it was not in stock. I then asked for quotes on the other models that I was interested in and received both in a timely matter. So impressed was I with the service that I went the same day to purchase the vehicle. The quoted price I requested was the price I received. The salesman and finance manager were very nice guys. This was the best car buying experience I have had. Customer service marks are slightly higher because I spent too much time sitting around waiting for someone when the showroom just was NOT that busy. Other than that.. I love this place. More