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Jim Coleman Honda - Service Center

4.6

302 Lifetime Service Reviews

12441 Auto Dr, Clarksville, Maryland 21029

302 Reviews of Jim Coleman Honda - Service Center

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December 30, 2019

"Excellent Customer Service - Ravi is always ready to help"

- Murali

I have purchases 2 vehicles in the last 10 years; and Ravi helped me every time. Ravi is a straight shooter and always works with you and helps you find the best vehicle that meets your requirements and budget constraints. Whenever I visit the dealership for service, he is always there to help; he is an living example of putting the Customer first. I recommend Ravi to anyone looking for a new vehicle.

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Yes
Employees Worked With
December 29, 2019

"Great Customer Service"

- amy

I love bringing my car into Jim Coleman Honda in Clarksville. Purvis always shows me all of the options to work within my budget. He is friendly and knowledgable. I make all of my appointments with him and have always received great customer service.

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Yes
Employees Worked With
December 04, 2019

"Wrong tire pressure, unnecessary brake fluid change"

- antwerpen

I took my Acura RLX for B 1 3 maintenance to Jim Coleman Honda on 10/19/2019 (Saturday). Purvis Burke was the Service Lane manager. Dealer changed the transmission fluid (as indicated by B 1 3) and Purvis also suggest me changing break fluid which I agreed. This is a dealer which we have been taking our multiple Honda/Acura cars for service over the last 5-10 years, and they had my full trust till this service. I couldn't get the car on Saturday, and Sunday they were closed. I picked up the car on Monday morning. When I picked the car, doors were unlocked (nothing was missing) While driving the car, I checked the tire pressure screen and it was showing the following values for four tires: 41 and 45 for front, 39 and 41 for rear. I called Purvis while driving and asked if this is normal. He said it is most likely because car stayed idle for 2 days and pressure should read normal after I drive the car 10+ miles (correct pressure is much less than what they had). I asked him what if it stays like this. He said bring the car next day, and he will personally take care of it. I was somewhat scared that I had an imbalance in tire pressure and drove slower than usual. When I drove back home from work, tire pressures were similar. I got suspicious about Purvis and dealer in general (car door unlocked, tire pressure wrong, Purvis suggested wrong tire pressure will correct itself) and Googled if I needed break fluid change. Acura maintenance book specifically suggests break fluid should be changed every 3 years. I bought my car new 24 months ago. Next day (Tuesday 10/22) I went to the dealer, hoping that Purvis will take care of it personally as that is what he said over the phone. To my surprise he was not there because of scheduled wisdom tooth removal. I talked to Cliff Webb. I explained Cliff all these details, and told him that I am not happy for the following: - Tire pressure was off. This is a very basic thing to adjust that doesn't require a shop that charges $100 per hour. Unbalanced tire pressures may have caused a problem while driving - They left the car unlocked from Saturday to Monday morning - Purvis suggested an unnecessary break fluid change - Purvis claimed tire pressure is off because car sit idle for two days (wrong), and he said he will take care of this personally next day (although he has scheduled wisdom tooth removal) - I told Cliff I will escalate this issue. He said I will get a call from Purvis on 10/25 which didn't happen. I see a pattern of bad practice by Purvis and mechanics. It is unfortunate that I purchased a 4 year package on February 2018 (as Jim Coleman was a very reliable place for the last 5-10 years). I will not take my car to Jim Coleman again.

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Recommend Dealer
No
Employees Worked With
October 17, 2019

"Multi point check"

- Elise

I always enjoy servicing at Jim Coleman Honda. This place has been the best in the neighborhood. Always on time, feed back to the client. Thanks and keep being the best.

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Yes
Employees Worked With
October 16, 2019

"Service"

- gary

Tim Murray is always on the ball -- prompt and done well. He reviews what I need and follows through. If more is needed, he contacts me, and I know it is really needed. When i go there for service, my car and I are treated very well.

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Yes
Employees Worked With
October 15, 2019

"Purvis in Service is top notch!"

- Jessica B.

I always have a great experience when bring my car in for service. Purvis is honest and extremely helpful! I highly recommend him and the service department!

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Yes
Employees Worked With
October 05, 2019

"Purvis has always been so honest and helpful with any..."

- Neha

Purvis has always been so honest and helpful with any questions I may have regarding my car. He is very professional and goes the extra mile to help us. I trust him.

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Yes
Employees Worked With
October 05, 2019

"We love Cliff! We have worked with other service..."

- MN

We love Cliff! We have worked with other service advisors from time to time, but Cliff - and his exceptional service - is the reason why we’ve come back for 15 years.

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Yes
Employees Worked With
October 02, 2019

"GREAT as always!"

- catfish

Always great to see Mr. Burke! Always happy for the GREAT service! THE BEST!! I have been going to Jim Coleman Honda for years and service has always been great thanks to employees like Mr.Burke!

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Yes
Employees Worked With
October 01, 2019

"Honda service"

- JW

My service experience was great as always! Mr. Burke kept me informed about the problems with my car and the prices. He also applied a discount which I appreciated very much. Everything was ready for me when I picked it up on Saturday after dropping it off Wednesday. It was convenient for me to do it that way.

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Yes
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