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Jim Coleman Toyota
Bethesda, MD
644 Reviews
Jim Coleman Toyota is a 3rd generation family owned dealership founded in 1987. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. Mr. Bill Coleman, the founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers and he was ahead of his time in striving to deliver a uniquely customer focused car buying experience. That tradition which established its roots at the original Coleman Cadillac in downtown Bethesda was further cultivated and expanded on by Mr. Coleman’s son Jim Coleman. Jim grew the business with the acquisition of the Toyota dealership and 6 other franchises in 3 locations over the past 30 years. In 2008 Jim was joined by his son Patrick Coleman who is currently the General Manager of the Jim Coleman Toyota. We here at Jim Coleman Toyota along with the Coleman family remain committed to providing our customers with an exceptional car shopping, buying, and servicing experience. We believe the first step to accomplishing that is having a well-qualified, knowledgeable, and enthusiastic staff here to serve you. We are committed to Toyota’s mission of Kaizen and we are constantly exploring ways to improve and to better serve you.
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Showing 644 reviews
June 09, 2018
Best Car Buying Experience! Mr. Romero made our time at Jim Coleman Toyota the best car buying experience we've ever had. He Worked so hard to help us with professionalism. He an Mr. Romero made our time at Jim Coleman Toyota the best car buying experience we've ever had. He Worked so hard to help us with professionalism. He answered any questions we had and provided us with peace of mind experience with such a big purchase. I would definitely recommend Mr. Romero to anyone! Thanks Again! More
by Gheorghiu
June 09, 2018
Great experience Whoever says that their car buying experience is great. This one was very easy experience and we left happy with our car. Thanks to all. Whoever says that their car buying experience is great. This one was very easy experience and we left happy with our car. Thanks to all. More
by Newbies
Employees Worked With
Luis Romero
June 08, 2018
Stephen Richter is the best sales employee to work with! I walked in to Jim Coleman Toyota and Stephen greeted us. He instantly connected with us. He asked us questions to better understand our situation. He I walked in to Jim Coleman Toyota and Stephen greeted us. He instantly connected with us. He asked us questions to better understand our situation. He helped us choose a car that fit our wants and needs. Stephen style of working is very effective and efficient. He will not make you wait hours of waiting at a dealership. He makes things very clear and simple. Stephen always had an upbeat attitude throughout the whole process. You can really tell that Stephen has a strong passion for helping helping people. William Hoyos was the sales manager that also helped us in the process. He was one of the nicest sales mangers I have ever worked with. He found solutions and made the process even smoother. We went to other dealerships and the service they provided was not even close to the service we had here at Jim Coleman Toyota. More
by Redcase270
June 03, 2018
Great experience Good selection of cars. Took several on test drives before choosing the one I wanted. No pressure from sales staff. Very helpful staff. Would recommen Good selection of cars. Took several on test drives before choosing the one I wanted. No pressure from sales staff. Very helpful staff. Would recommend to anyone looking for a used car. More
by jim
Employees Worked With
Luis Romero
May 30, 2018
Stephen is a great listener and found what we wanted. I was very happy with the sales experience. I used the on-line chat at 11:30 pm and Stephen called me by 10:00 am. He made sure he delivered all of I was very happy with the sales experience. I used the on-line chat at 11:30 pm and Stephen called me by 10:00 am. He made sure he delivered all of our preferences and we completed the transaction after work that day at a very fair price. I'm very satisfied with the whole experience. More
by daveholmes61
Employees Worked With
Godwin Kutu-Agbeko, Stephen Richter
May 30, 2018
Excellent The staff were very friendly. The service was excellent. I received all the information that I needed to understand that I made the right choice. The staff were very friendly. The service was excellent. I received all the information that I needed to understand that I made the right choice. More
by Chen
May 30, 2018
Overall good There was some confusion initially but in the end everyone made an effort to work with us and things worked out. I think long term we will be happy. There was some confusion initially but in the end everyone made an effort to work with us and things worked out. I think long term we will be happy. Alex in the paper work department was terrific. More
by SE
Employees Worked With
Luis Romero
May 30, 2018
Friendly, professional, informative. Mr. Nelson Arnez, who replaced Luis Romero at the last minute, proved, friendly, efficient, informative. Things could have been a bit faster, but that Mr. Nelson Arnez, who replaced Luis Romero at the last minute, proved, friendly, efficient, informative. Things could have been a bit faster, but that is a minor flaw given the excellent overall experience. More
by mgk77
Employees Worked With
May 29, 2018
Great experience! I’ve been a Jim Coleman customer since 2011. Service is always terrific. I had to unexpectedly buy a new car with little time - Stephen Richter was I’ve been a Jim Coleman customer since 2011. Service is always terrific. I had to unexpectedly buy a new car with little time - Stephen Richter was terrific! More
by DebDen
Employees Worked With
Stephen Richter
May 22, 2018
Good experience Luis Ramero was our sales person, he was informative and pleasant to deal with. He did a good job showing us the options and explaining the radio and Luis Ramero was our sales person, he was informative and pleasant to deal with. He did a good job showing us the options and explaining the radio and navigation features. More
by 4runnerfan
Employees Worked With
Luis Romero, Stephen Richter
