
Jim Coleman Toyota
Bethesda, MD
Filter Reviews by Keyword
By Type
Showing 644 reviews
Great experience! Sales team bent over backwards to ensure we liked our car and got a great deal. Our salesman, Will, didn't pressure us at all and was very knowledgeable about the vehicle. We even ha ensure we liked our car and got a great deal. Our salesman, Will, didn't pressure us at all and was very knowledgeable about the vehicle. We even had a small issue come up a week after we bought our car and the dealership (Martin - Head of Sales) had it fixed completely and without cost to us. We love our new car (2007 Acura MDX)! We recommend Jim Coleman Toyota! They stand by their product and their word. More
Godwin and Daniel help ensure I received the car I wanted at a fair and reasonable price. I almost did not get a car with Jim Coleman because of my initial contacts, but Godwin and Daniel stepped in and res at a fair and reasonable price. I almost did not get a car with Jim Coleman because of my initial contacts, but Godwin and Daniel stepped in and resolved all issues. I am now very happy with my car and pleased with the customer service provided by Daniel and Godwin. I would buy again from Godwin and Daniel and highly recommend their excellent customer service. More
Francisco made our experience at Jim Coleman's Toyota dealership a really great one. He was extremely well informed, patient and friendly every time we saw him. He answered our endless questions and ac dealership a really great one. He was extremely well informed, patient and friendly every time we saw him. He answered our endless questions and accommodated as many visits & tests drives as we needed to feel comfortable with our purchase. He is genuine, kind, and really considered our needs as we assessed which car would be best for us. I'd highly recommend requesting him if you are considering a Toyota because he was amazing. The dealership overall was also very well organized and filled with helpful individuals. THANK YOU FRANCISCO. More
I was extremely pleased with my experience working with Francisco Perez. I test drove many cars this summer and by far Francisco was the best sales person I dealt with. He was informative and helpful in Francisco Perez. I test drove many cars this summer and by far Francisco was the best sales person I dealt with. He was informative and helpful in every way, very nice, smart, thoughtful, and extremely service oriented. I would especially recommend him for first time car buyers or folks who may need help with learning how to use all the technology related stuff. He invited me to come back anytime for additional help or questions. He gave me all the time I needed with no pressure. He knew I was test driving other cars and didn't try to force me to make a decision on the spot, which I appreciated. Great price. It was refreshing to deal with such a nice, fun person and enjoy the process. More
Peter was very friendly and patient with us, explaining everything in great detail. He answered all our questions and provided outstanding customer service. I would recommend him and Jim Coleman Toyota t everything in great detail. He answered all our questions and provided outstanding customer service. I would recommend him and Jim Coleman Toyota to any friends looking to purchase a car. More
From the very first conversation with the exceptional Harold Schmidt and Bryan (don't know his last name, floor salesman), I felt like the service was personal and considerate. At no time did I feel lik Harold Schmidt and Bryan (don't know his last name, floor salesman), I felt like the service was personal and considerate. At no time did I feel like I was being "handled". Mr. Schmidt worked to find the best financing for me, and when I described what I wanted in a vehicle they found the perfect match. They made a point to show me alternatives, but their first attempt was on target. At no time did I feel pressured or rushed. After I decided to purchase the vehicle, Bryan took the time to demonstrate each feature, every knob and button, every compartment, and even set the Bluetooth for me. I appreciated the courtesy, effort professionalism and consideration Mr. Schmidt and Bryan demonstrated and highly recommend this dealership. More
Peter was wonderfully helpful every step of the way. This was a the-car-has-died-we-have-to-get-a-new-one-right-away situation for my daughter. The first great thing was that Peter looked at the descri This was a the-car-has-died-we-have-to-get-a-new-one-right-away situation for my daughter. The first great thing was that Peter looked at the description of the one second hand Corolla in stock (red! with sun roof!) and questioned the "manual" designation. (My daughter did not want manual.) When he checked out the actual car, indeed it was an automatic. Hooray! I called my daughter, who lives in Baltimore and had my husband's Prius on loan, and she said she would head down. However, traffic was terrible and she didn't arrive until 8:45. Peter was unfazed. He took her out for a test drive and graciously answered every question she had. The business of getting a new (second hand) car had loomed as very daunting and worrisome for my daughter and I was delighted for her to have such a completely positive experience as she had with Peter every step of the way--and to have such a wonderful experience as a standard by which to judge subsequent experiences of this sort. Peter cheerfully shepherded us through completing the sale--which took us all through to 11:00 PM. Though he must have been tired, he never gave any hint of wishing he didn't have to run two hours beyond closing time. My daughter was delighted and reassured to have his email and phone number in case any questions arose (and I believe one or two did) and came away a happy, appreciative customer. As did I! I can't imagine having a better experience than the one we had with Peter. More
Peter was great in helping me purchase my car. Easily the best salesperson I have ever had the pleasure of working with. He was friendly, courteous, and professional. Despite the wait time I experience the best salesperson I have ever had the pleasure of working with. He was friendly, courteous, and professional. Despite the wait time I experienced due to the vehicle I purchased being a limited edition that had not come out yet, I was comfortable the entire time due to his superb quality of service. More
It was great experience to work with Larry and Harold. They treated me very nice and made my customer service experience very comfortable. My credit was not perfect yet they treat me with respect that i h They treated me very nice and made my customer service experience very comfortable. My credit was not perfect yet they treat me with respect that i have never got from other dealers. More
Peter was fantastic in every way. The car I ended up purchasing was listed as a stick shift, but he took the initiative to go look at it and figure out that it was listed wrong-- it was an automatic. Th purchasing was listed as a stick shift, but he took the initiative to go look at it and figure out that it was listed wrong-- it was an automatic. The car is perfect! He has been excellent about following up and providing whatever further assistance I've needed. More