Jim Ellis Buick GMC Atlanta

It was okay There were definitely some communication problems, from what I can gather. I am unsure as to when the service was completed but I was never called or There were definitely some communication problems, from what I can gather. I am unsure as to when the service was completed but I was never called or texted. When I did call at 2:45 PM I did not receive a call back. Called again at 3:25 only to be told that my car was indeed done and I had 30 minutes to get there and pick it up. There was no way to do that since I live about 35 minutes away. The young woman who took my call did go the extra mile and made sure my keys were left with the sales front desk for me to Uber down and pick it up before 6 PM that day. She told me my service was complete and nothing was owed. Turns out I did still have a bill for installation which Cortez did discount it about $30 and it was paid on the Tuesday after pick up. I received a text the next Monday asking when I would be picking up my car, which of course I had but it was explained to me my bill was still at the service counter and with the impending construction, they were making sure the lot was as clear as possible. Anyway, I was not getting texts when I needed them and then getting unnecessary texts after all was completed. Not as smooth as my first visit for sure. More

Great experience Bought a new car after visiting several other dealerships that day. This place was much better experience! Sales professional even cleaned my old al Bought a new car after visiting several other dealerships that day. This place was much better experience! Sales professional even cleaned my old all weather floor mats for my shiny new Buick. More

Where everybody knows your face I'm Lynn Daniel. When I rolled into the repair shop with my 2014 Enclave Randy Stephenson happened to be there and opened my door. I hugged him and I'm Lynn Daniel. When I rolled into the repair shop with my 2014 Enclave Randy Stephenson happened to be there and opened my door. I hugged him and told him I needed help with a new car plus trading the 2014. Vladamir advised me about my car and they would take care of it. Randy and I proceeded to get information for the new car while Jeovani headed to Jim Ellis. We discussed the package options and made a plan. Quickly the car was found and the features described to me and paperwork prepared. We now have the 2018 Enclave home and I'm working on learning all the features. Thank you very much for all the help. Thank you to Brittany for the technology help too. More

Overall bad experience, either SCAMMED or just bad training My experience with this dealership pertains to me buying a brand new 2018 GMC Sierra in November 2018. I spoke with multiple people over the phone dur My experience with this dealership pertains to me buying a brand new 2018 GMC Sierra in November 2018. I spoke with multiple people over the phone during this transaction and bought an onyx black sierra. The truck has been great and I have no complaints there. I had 2 issues with the actual agreements. They agreed to place the all weather liners in the truck and when it was delivered to my house they were not in there and i had to drive an hour to the dealership to get them and then they tried to give me the cheaper mats than the ones we agreed to. We eventually got this figured out after having to drive back down there again to get the right ones since they had to ordered. The bigger issue is with their costco 500$ deal. When i was buying the truck they asked do you have a costco membership and i said yes. They said well you get 500$ off and never asked for anything else. Either they tried to scam me or were not trained well enough to inform me of the requirements and ask for membership information. So now 2 months later they have called back saying costco is not going to reimburse them for the 500$ and are going to bill me. This is ridiculous that they are trying to get 500$ out of me due to their mistakes or inadequate training. Honestly I think they will do anything and say anything they can to get a sale and then deal with the aftermath. My recommendation is to stay away from any Jim Ellis dealership in Atlanta cause my father bought a brand new 2018 GMC Sierra from the Mall of Georgia location and they promised him 2 free oil changes and said they would clean it and fill up the tank twice and they only followed on the oil change. I definitely recommend buying a vehicle from somewhere else and stay away from these people. More

Outstanding The staff made me feel like family and helped to kee me comfortable with my first new vehicle purchase. Facility was very clean and everyone was atten The staff made me feel like family and helped to kee me comfortable with my first new vehicle purchase. Facility was very clean and everyone was attentive. 10/10 would recommend someone to purchase a vehicle from Jim Ellis! More

excellent Thank you for excellent customer service. Every one was professtional. I would purchase from them again. John responded to every call I made and was Thank you for excellent customer service. Every one was professtional. I would purchase from them again. John responded to every call I made and was very acomodating. More

Customer Friendly Brandon was awesome. Comfortable waiting area. Everyone is very friendly. All of those make driving an hour worthwhile. We appreciate the great commu Brandon was awesome. Comfortable waiting area. Everyone is very friendly. All of those make driving an hour worthwhile. We appreciate the great communication they have with customers. More

I had a dome light go out and it was covered under warranty. They were able to determine that the problem was a short and was fixed in short order. I was unsure about how to work a couple of things in the car a They were able to determine that the problem was a short and was fixed in short order. I was unsure about how to work a couple of things in the car and Brandon was very happy to get me straightened out. More

Wonderful I live within 10 miles of several dealerships on the south side of Atlanta but would drive to Jim Ellis everytime. Nicole Quinones is wonderful to wor I live within 10 miles of several dealerships on the south side of Atlanta but would drive to Jim Ellis everytime. Nicole Quinones is wonderful to work with along with the finance manager Michael Mills. I would highly recommend the dealership and my favorite sales person Nicole. More

John Anderson is the Greatest I've had several different experiences while visiting this dealership but I must say this last visit was the absolute best. From now on I will be work I've had several different experiences while visiting this dealership but I must say this last visit was the absolute best. From now on I will be working with John Anderson as he is the greatest service advisor at Jim Ellis. He's very considerate, kind and will work with you to make sure your vehicle is taken care of. He is definitely my go to guy and this dealership should be very proud he's apart of the staff. He one of the reasons why I've considered purchasing another vehicle from Jim Ellis. More