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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,627 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,627 reviews
July 16, 2019
Great experience, great staff Had a great time with Neal Jones and Ralph. Worked me a good deal. Everything was very transparent. Very happy with the truck and look forward to my n Had a great time with Neal Jones and Ralph. Worked me a good deal. Everything was very transparent. Very happy with the truck and look forward to my next purchase!! More
by judcahoon
Verified Customer
July 16, 2019
Great Service, Friendly Staff, Slow to Complete Overall the people were extremely friendly, professional, and did a great job on the service of my vehicle. My service associate was also a pleasure Overall the people were extremely friendly, professional, and did a great job on the service of my vehicle. My service associate was also a pleasure to work with and made sure everything was done correctly. The only area for improvement was the time to complete the service. My appointment was at 9:10 am and I didn't leave the dealership until around noon for a standard oil change, tire rotation service with an appointment. I always go to the dealership and will keep going back, but to charge higher dealer service prices and compared to my experience with my wife's Infiniti at the dealership up the road, the service was much slower. In addition, a good deal of the delay was related to multiple people frustrated about having to get cars and pay money to Enterprise Rent-a-car when it seemed very clear that they shouldn't have had to. GMC is not an inexpensive vehicle, I have a GMC Yukon Denali. If the dealerships want the service business, they need to do a better job of making it easy for customers to drop off their cars. I thought this was being changed based on prior feedback. More
by jbweiss1425
Employees Worked With
Brandon
July 16, 2019
Highly recommend I would highly recommend jim Ellis as a dealership to purchase your vehicle . I was treated by a team of professional, courteous, and knowledgeable st I would highly recommend jim Ellis as a dealership to purchase your vehicle . I was treated by a team of professional, courteous, and knowledgeable staff that made my vehicle purchase a breeze. Would definitely shop for my next vehicle again at Jim Ellis. More
by Big Diesel Daddy
Employees Worked With
Mark Estrella
July 15, 2019
Customer Service Ended after agreeing to buy the vehicle I have now bought two vehicles from Jim Ellis dealerships. Unfortunately, though, this most recent purchase left much to be desired. I felt like the c I have now bought two vehicles from Jim Ellis dealerships. Unfortunately, though, this most recent purchase left much to be desired. I felt like the customer service ended once I agreed to buying a vehicle. I was told that the vehicle would be ready after waiting hours for financing. I had to walk from the Chevrolet dealership down to the GMC dealership after waiting 30 minutes for my vehicle to arrive but it never did. After walking to the GMC dealership, I waited another 30 minutes for my vehicle to be ready. Upon inspection of the vehicle, I found a large dent on the tailgate and a scratch inside the drivers door. I worked out a deal with my sales representative for tint to be added to my vehicle and have it delivered. I spent approximately 6 hours at the dealerahip buying the vehicle. I was told delivery would happen sometime Thursday morning. After many calls, most that went to voicemail, the vehicle was finally delivered after 7 p.m. This was extremely inconvenient because I was never informed the delivery would be that late. Upon delivery, there were streaks covering the doors from the tint application spray that was never cleaned up by the dealership prior to delivering it to my house. So, I had to clean my brand new vehicle. In conclusion, unfortunately I was dissatisfied with the customer service compared to my first purchase with Jim Ellis. More
by DOUGBLANCHARD91
Employees Worked With
Dwight Wood
July 14, 2019
Great Team! They always take great care with my truck and they always get finished quickly. John checked prices and made recommendations- he was super pleasant to They always take great care with my truck and they always get finished quickly. John checked prices and made recommendations- he was super pleasant to work with. More
by JUDYVAUGHN
Employees Worked With
John Anderson
July 13, 2019
Car buying Everything was great except we requested our second set of keys and was told that they were unable to get them right away. We were told they would mai Everything was great except we requested our second set of keys and was told that they were unable to get them right away. We were told they would mail them to us. However, it has been a week and we still don’t have them. We live over 50 miles away and do not want to return to get them. The rest of our experience was long but great. More
by jpwortz
July 12, 2019
Bad News I arrived on time for my appointment but it was one hour before you took my car to look at it. It took you ten minuted to re-set the On-Star and you I arrived on time for my appointment but it was one hour before you took my car to look at it. It took you ten minuted to re-set the On-Star and you charged me $158.02 for the service. That equates to $948.12 per hour for labor. Absurd ! Tom Cantrell More
by TOMCANTRELL
Employees Worked With
who knows
July 11, 2019
Dan Lindsay review My service was great from the 1st greeting to behind the counter to the mechanics in the shop. I needed extra care and I received it. My service was great from the 1st greeting to behind the counter to the mechanics in the shop. I needed extra care and I received it. More
by DAN690
Employees Worked With
Cortez Heath
July 11, 2019
Fuel Injector replacement I highly recommend working with Brandon Cannon for top notch service. Every service visit with him associated with the process is seamless and definit I highly recommend working with Brandon Cannon for top notch service. Every service visit with him associated with the process is seamless and definitely worth the wait. I would definitely recommend the other service advisors receive a customer service 101 refresher. I think lazy advisors forget as a paying customer, my fees contribute to their wages and WE customers have other options. More
by KELTOPIS
Employees Worked With
Brandon Cannon
July 09, 2019
Wonderful experience with friendly and knowledgeable staff. We were blessed to have the team that worked with us especially Blake who was reassuring and patient every step of the way. We left late but satisfie We were blessed to have the team that worked with us especially Blake who was reassuring and patient every step of the way. We left late but satisfied with the product and service that we received. More
by VONNE
