Jim Ellis Buick GMC Atlanta

Excellent customer service and quality work Cortez Heath is my Service Advisor and he is an excellent manager. He clearly outlined what was needed and how long it would take. I live a long way f Cortez Heath is my Service Advisor and he is an excellent manager. He clearly outlined what was needed and how long it would take. I live a long way from the dealership so I appreciate that and made plans for Uber pickup and for a family member to drop me off when the vehicle was ready. They do have a shuttle but I live outside the range. They sometimes have a courtesy car available (unless another customer is using it) but I didn’t really need that. Everyone is friendly and professional and ethical in what they recommend. More

Great for certified repairs I hadn't been here until I had a car under warranty, but it's great for certified service. I love the online scheduler tool. I hadn't been here until I had a car under warranty, but it's great for certified service. I love the online scheduler tool. More

Pleasant Experience I brought the car in for a routine oil change and tire rotation. I was told it would take about 90 minutes, and they actually finished in less than t I brought the car in for a routine oil change and tire rotation. I was told it would take about 90 minutes, and they actually finished in less than the quoted time. I was able to work in the nice customer lounge area while I was waiting, and was on my way shortly after the work was completed. More

The Best Attentive and honest. Thank you for taking care of my vehicle and the communication throughout the day. My vehicle is back running As if I just bought Attentive and honest. Thank you for taking care of my vehicle and the communication throughout the day. My vehicle is back running As if I just bought it. More

Best car purchase experience ever First time ever where the process of purchasing a car was actually pleasant. Everyone at the dealership was very professional. They did everything t First time ever where the process of purchasing a car was actually pleasant. Everyone at the dealership was very professional. They did everything they could to find the exact car that my wife and I wanted. They kept us updated on the progress and were never annoying or hard selling. When we finally found the car we wanted I dreaded the dance (haggling over price), but that never happened. They calculated the figures and were spot on, so that I never had to go back and forth with a counter. I appreciated that immensely. After purchasing the car Barry took the time to sit in the car with us and explain all the features and made sure we were comfortable with the new car before we left. More

2018 GMC Sierra Denali Jake did a great job finding the truck for me for a good price! LoJack installed quickly. My hardtop cover came in quickly and I was notified immedi Jake did a great job finding the truck for me for a good price! LoJack installed quickly. My hardtop cover came in quickly and I was notified immediately on arrival. More

Great Did the work in much less time than expected and were very courteous. Also took care of my recall so I didn’t have to come back. Did the work in much less time than expected and were very courteous. Also took care of my recall so I didn’t have to come back. More

Excellent Customer Service Had appoinment for free oil change (first service since purchasing new Buick Encore in August 2018) at 9:40 AM. Pulled into Service area at 9:35 AM a Had appoinment for free oil change (first service since purchasing new Buick Encore in August 2018) at 9:40 AM. Pulled into Service area at 9:35 AM and was greeted by name. I waited in comfortable Waiting Area and 30 minutes later oil was changed and I pulling away from dealership. More

Thank you Barry was awesome. He nswered all of my questions and was focused on the customer experience. I would recommend to anyone to go visit Barry. Barry was awesome. He nswered all of my questions and was focused on the customer experience. I would recommend to anyone to go visit Barry. More

Great Service and Staff Had a great experience with service department when I just purchased an Acadia from another Atlanta dealership. He worked through the kinks and was ab Had a great experience with service department when I just purchased an Acadia from another Atlanta dealership. He worked through the kinks and was able to get them to pay for the repairs they should have taken care of before I bought the truck. Thanks Guys! More