Jim Ellis Buick GMC Atlanta

Great service experience Tom and his entire team did a great job taking care of me and my 2015 Buick Verano. Everything from intake to diagnosis to the work and the checkout p Tom and his entire team did a great job taking care of me and my 2015 Buick Verano. Everything from intake to diagnosis to the work and the checkout process went very smoothly. Like most dealerships the costs of service are somewhat higher then non dealership garages but the quality of the work and the experience are worth it! More

Great Service Writer Brandon was helpful, friendly, brought up some additional work that was needed, and got me back on the road within the time I’d allotted. Brandon was helpful, friendly, brought up some additional work that was needed, and got me back on the road within the time I’d allotted. More

Effective Communicetion. John Anderson was excellent. Communicated well about service and got me out the door as soon as he could. Thank you for the excellent service. John Anderson was excellent. Communicated well about service and got me out the door as soon as he could. Thank you for the excellent service. More

Hassle Free My overall review was a good one. The concern I have is that I had to ask for the First Responders Discount. I was not offered it by my salesman. My overall review was a good one. The concern I have is that I had to ask for the First Responders Discount. I was not offered it by my salesman. I was made aware of the discount by another salesman at a another dealership texting me an offer on the same vehicle while waiting on a counter offer. I do wonder why I had to ask for the discount, since my salesman knew I was a retired Frirst Responder. I would have rated my experience 5 stars if I had been offered the discount. More

Oil change Cortex was the best!! Great attitude and provided great customer service!! He was friendly and very helpful to me. Give this guy a raise he deserves Cortex was the best!! Great attitude and provided great customer service!! He was friendly and very helpful to me. Give this guy a raise he deserves one!! More

Internet vehicle purchase Reggie Stagmaier was the dealer representative I worked with when I made my vehicle purchase. Reggie was very helpful, courteous and knowledgeable. Reggie Stagmaier was the dealer representative I worked with when I made my vehicle purchase. Reggie was very helpful, courteous and knowledgeable. Reggie made this vehicle purchase the easiest and stress free that I’ve ever experienced. More

Wonderful experience I provided Tom Rickard with a long list of items that I wanted addressed including oil change, struts and Shocks. Tom arranged for a loaner vehicle a I provided Tom Rickard with a long list of items that I wanted addressed including oil change, struts and Shocks. Tom arranged for a loaner vehicle and I was surprised to get the car back sooner than I anticipated. He contacted me on the status and went over line by line about my items. I am pleased with my car and the service I received. Tom is very knowledgeable. Thanks Tom and Jim Ellis. Michael More

Excellent experience I had a lengthy list of issues along with the usual oil change. Tom Rickard handled everything. He was kind enough to arrange a loaner. He called me w I had a lengthy list of issues along with the usual oil change. Tom Rickard handled everything. He was kind enough to arrange a loaner. He called me with updates and explained everything. My car was fixed efficiently. Thank you Jim Ellis Buick and Tom!! More

Poor Customer Service I was celebrating my 35th anniversary (of which purchasing the car was a part), but unfortunately, they did not have the vehicle prepared for delivery I was celebrating my 35th anniversary (of which purchasing the car was a part), but unfortunately, they did not have the vehicle prepared for delivery at the time promised. Also, as an out-of-state buyer, I was overcharged on my sales tax. I'm still waiting on my check, and whenever you call the dealership, it is sad that no one seems to be able to handle business if one key person is out. I'm really enjoying my vehicle, but I'm sorely disappointed in the lack of true customer service. More

"We couldn't recreate it" Beware - if your issue is not easily recreated immediately, it does not exist and therefore can not be addressed. If your issue existed when previousl Beware - if your issue is not easily recreated immediately, it does not exist and therefore can not be addressed. If your issue existed when previously mentioned and covered under warranty, it definitely won't be addressed now. More