Jim Ellis Buick GMC Atlanta

Fantastic service advisor Cortez went above and beyond to help with my vehicles service. He was very understanding and polite! Highly recommend this dealership!! I will be back Cortez went above and beyond to help with my vehicles service. He was very understanding and polite! Highly recommend this dealership!! I will be back to have all my maintenance done on my vehicle! More

Excellent customer service and value I was a late arrival on Saturday and they still fit me in and were very nice. I’ve always been impressed with the Service Mgrs here. I was a late arrival on Saturday and they still fit me in and were very nice. I’ve always been impressed with the Service Mgrs here. More

Tire Problem Resolved Tom Rickard was able to order, install and balance the set of new tires I needed all in one day. I was very grateful for his immediate assistance. Tom Rickard was able to order, install and balance the set of new tires I needed all in one day. I was very grateful for his immediate assistance. More

Big Blue GMC Back for the 3rd time, staff makes you feel so comfortable and no pressure at all. Real classy dealership, World class establishment ! Thank u all. Back for the 3rd time, staff makes you feel so comfortable and no pressure at all. Real classy dealership, World class establishment ! Thank u all. More

Service work Called Tom, explained the problem, he ordered the parts, called when they arrived and I then set up the appointment. They were on time got the job don Called Tom, explained the problem, he ordered the parts, called when they arrived and I then set up the appointment. They were on time got the job done fast and I was back on the road. All when as smooth as possible,. More

Easy buying experience I had previously been to Jim Ellis to drive trucks last year but put the purchase on hold until now. The team there was very helpful and made the tra I had previously been to Jim Ellis to drive trucks last year but put the purchase on hold until now. The team there was very helpful and made the transaction when I decided to buy easy and as quick as possible. I would definitely buy another GMC from them in the future. Nobody was overly pushy about dealer options or add on sales either. More

Tom was great! Thanks so much Tom for your prompt responses and getting my vehicle to me in a timely manner. I’d recommend them to anyone with a GMC. Thanks so much Tom for your prompt responses and getting my vehicle to me in a timely manner. I’d recommend them to anyone with a GMC. More

It was okay There were definitely some communication problems, from what I can gather. I am unsure as to when the service was completed but I was never called or There were definitely some communication problems, from what I can gather. I am unsure as to when the service was completed but I was never called or texted. When I did call at 2:45 PM I did not receive a call back. Called again at 3:25 only to be told that my car was indeed done and I had 30 minutes to get there and pick it up. There was no way to do that since I live about 35 minutes away. The young woman who took my call did go the extra mile and made sure my keys were left with the sales front desk for me to Uber down and pick it up before 6 PM that day. She told me my service was complete and nothing was owed. Turns out I did still have a bill for installation which Cortez did discount it about $30 and it was paid on the Tuesday after pick up. I received a text the next Monday asking when I would be picking up my car, which of course I had but it was explained to me my bill was still at the service counter and with the impending construction, they were making sure the lot was as clear as possible. Anyway, I was not getting texts when I needed them and then getting unnecessary texts after all was completed. Not as smooth as my first visit for sure. More

Great experience Bought a new car after visiting several other dealerships that day. This place was much better experience! Sales professional even cleaned my old al Bought a new car after visiting several other dealerships that day. This place was much better experience! Sales professional even cleaned my old all weather floor mats for my shiny new Buick. More

Overall bad experience, either SCAMMED or just bad training My experience with this dealership pertains to me buying a brand new 2018 GMC Sierra in November 2018. I spoke with multiple people over the phone dur My experience with this dealership pertains to me buying a brand new 2018 GMC Sierra in November 2018. I spoke with multiple people over the phone during this transaction and bought an onyx black sierra. The truck has been great and I have no complaints there. I had 2 issues with the actual agreements. They agreed to place the all weather liners in the truck and when it was delivered to my house they were not in there and i had to drive an hour to the dealership to get them and then they tried to give me the cheaper mats than the ones we agreed to. We eventually got this figured out after having to drive back down there again to get the right ones since they had to ordered. The bigger issue is with their costco 500$ deal. When i was buying the truck they asked do you have a costco membership and i said yes. They said well you get 500$ off and never asked for anything else. Either they tried to scam me or were not trained well enough to inform me of the requirements and ask for membership information. So now 2 months later they have called back saying costco is not going to reimburse them for the 500$ and are going to bill me. This is ridiculous that they are trying to get 500$ out of me due to their mistakes or inadequate training. Honestly I think they will do anything and say anything they can to get a sale and then deal with the aftermath. My recommendation is to stay away from any Jim Ellis dealership in Atlanta cause my father bought a brand new 2018 GMC Sierra from the Mall of Georgia location and they promised him 2 free oil changes and said they would clean it and fill up the tank twice and they only followed on the oil change. I definitely recommend buying a vehicle from somewhere else and stay away from these people. More