Jim Ellis Buick GMC Atlanta

Overall bad experience, either SCAMMED or just bad training My experience with this dealership pertains to me buying a brand new 2018 GMC Sierra in November 2018. I spoke with multiple people over the phone dur My experience with this dealership pertains to me buying a brand new 2018 GMC Sierra in November 2018. I spoke with multiple people over the phone during this transaction and bought an onyx black sierra. The truck has been great and I have no complaints there. I had 2 issues with the actual agreements. They agreed to place the all weather liners in the truck and when it was delivered to my house they were not in there and i had to drive an hour to the dealership to get them and then they tried to give me the cheaper mats than the ones we agreed to. We eventually got this figured out after having to drive back down there again to get the right ones since they had to ordered. The bigger issue is with their costco 500$ deal. When i was buying the truck they asked do you have a costco membership and i said yes. They said well you get 500$ off and never asked for anything else. Either they tried to scam me or were not trained well enough to inform me of the requirements and ask for membership information. So now 2 months later they have called back saying costco is not going to reimburse them for the 500$ and are going to bill me. This is ridiculous that they are trying to get 500$ out of me due to their mistakes or inadequate training. Honestly I think they will do anything and say anything they can to get a sale and then deal with the aftermath. My recommendation is to stay away from any Jim Ellis dealership in Atlanta cause my father bought a brand new 2018 GMC Sierra from the Mall of Georgia location and they promised him 2 free oil changes and said they would clean it and fill up the tank twice and they only followed on the oil change. I definitely recommend buying a vehicle from somewhere else and stay away from these people. More

Where everybody knows your face I'm Lynn Daniel. When I rolled into the repair shop with my 2014 Enclave Randy Stephenson happened to be there and opened my door. I hugged him and I'm Lynn Daniel. When I rolled into the repair shop with my 2014 Enclave Randy Stephenson happened to be there and opened my door. I hugged him and told him I needed help with a new car plus trading the 2014. Vladamir advised me about my car and they would take care of it. Randy and I proceeded to get information for the new car while Jeovani headed to Jim Ellis. We discussed the package options and made a plan. Quickly the car was found and the features described to me and paperwork prepared. We now have the 2018 Enclave home and I'm working on learning all the features. Thank you very much for all the help. Thank you to Brittany for the technology help too. More

Outstanding The staff made me feel like family and helped to kee me comfortable with my first new vehicle purchase. Facility was very clean and everyone was atten The staff made me feel like family and helped to kee me comfortable with my first new vehicle purchase. Facility was very clean and everyone was attentive. 10/10 would recommend someone to purchase a vehicle from Jim Ellis! More

excellent Thank you for excellent customer service. Every one was professtional. I would purchase from them again. John responded to every call I made and was Thank you for excellent customer service. Every one was professtional. I would purchase from them again. John responded to every call I made and was very acomodating. More

Customer Friendly Brandon was awesome. Comfortable waiting area. Everyone is very friendly. All of those make driving an hour worthwhile. We appreciate the great commu Brandon was awesome. Comfortable waiting area. Everyone is very friendly. All of those make driving an hour worthwhile. We appreciate the great communication they have with customers. More

John Anderson is the Greatest I've had several different experiences while visiting this dealership but I must say this last visit was the absolute best. From now on I will be work I've had several different experiences while visiting this dealership but I must say this last visit was the absolute best. From now on I will be working with John Anderson as he is the greatest service advisor at Jim Ellis. He's very considerate, kind and will work with you to make sure your vehicle is taken care of. He is definitely my go to guy and this dealership should be very proud he's apart of the staff. He one of the reasons why I've considered purchasing another vehicle from Jim Ellis. More

I had a dome light go out and it was covered under warranty. They were able to determine that the problem was a short and was fixed in short order. I was unsure about how to work a couple of things in the car a They were able to determine that the problem was a short and was fixed in short order. I was unsure about how to work a couple of things in the car and Brandon was very happy to get me straightened out. More

Wonderful I live within 10 miles of several dealerships on the south side of Atlanta but would drive to Jim Ellis everytime. Nicole Quinones is wonderful to wor I live within 10 miles of several dealerships on the south side of Atlanta but would drive to Jim Ellis everytime. Nicole Quinones is wonderful to work with along with the finance manager Michael Mills. I would highly recommend the dealership and my favorite sales person Nicole. More

Easy to schedule service appointments online, service was quick (including repair of tire pressure sensor), communication of service was thorough, checkout was quick. Personnel were frie online, service was quick (including repair of tire pressure sensor), communication of service was thorough, checkout was quick. Personnel were friendly. More

Waiting to long for oil change with appt. It's ridiculous to wait 90 minutes for a oil change with an appt. This is the 2nd time I've had to wait this long, it's crazy It's ridiculous to wait 90 minutes for a oil change with an appt. This is the 2nd time I've had to wait this long, it's crazy More