Jim Ellis Buick GMC Atlanta

Excellent Customer Service Had appoinment for free oil change (first service since purchasing new Buick Encore in August 2018) at 9:40 AM. Pulled into Service area at 9:35 AM a Had appoinment for free oil change (first service since purchasing new Buick Encore in August 2018) at 9:40 AM. Pulled into Service area at 9:35 AM and was greeted by name. I waited in comfortable Waiting Area and 30 minutes later oil was changed and I pulling away from dealership. More

Thank you Barry was awesome. He nswered all of my questions and was focused on the customer experience. I would recommend to anyone to go visit Barry. Barry was awesome. He nswered all of my questions and was focused on the customer experience. I would recommend to anyone to go visit Barry. More

Great Service and Staff Had a great experience with service department when I just purchased an Acadia from another Atlanta dealership. He worked through the kinks and was ab Had a great experience with service department when I just purchased an Acadia from another Atlanta dealership. He worked through the kinks and was able to get them to pay for the repairs they should have taken care of before I bought the truck. Thanks Guys! More

17 Yukon and 16 Enclave We had to visit a second time to correct the first service issues. In the future please do the rush the service without completing everything. We had to visit a second time to correct the first service issues. In the future please do the rush the service without completing everything. More

Great service experience Tom and his entire team did a great job taking care of me and my 2015 Buick Verano. Everything from intake to diagnosis to the work and the checkout p Tom and his entire team did a great job taking care of me and my 2015 Buick Verano. Everything from intake to diagnosis to the work and the checkout process went very smoothly. Like most dealerships the costs of service are somewhat higher then non dealership garages but the quality of the work and the experience are worth it! More

Great Service Writer Brandon was helpful, friendly, brought up some additional work that was needed, and got me back on the road within the time I’d allotted. Brandon was helpful, friendly, brought up some additional work that was needed, and got me back on the road within the time I’d allotted. More

Effective Communicetion. John Anderson was excellent. Communicated well about service and got me out the door as soon as he could. Thank you for the excellent service. John Anderson was excellent. Communicated well about service and got me out the door as soon as he could. Thank you for the excellent service. More

Hassle Free My overall review was a good one. The concern I have is that I had to ask for the First Responders Discount. I was not offered it by my salesman. My overall review was a good one. The concern I have is that I had to ask for the First Responders Discount. I was not offered it by my salesman. I was made aware of the discount by another salesman at a another dealership texting me an offer on the same vehicle while waiting on a counter offer. I do wonder why I had to ask for the discount, since my salesman knew I was a retired Frirst Responder. I would have rated my experience 5 stars if I had been offered the discount. More

Oil change Cortex was the best!! Great attitude and provided great customer service!! He was friendly and very helpful to me. Give this guy a raise he deserves Cortex was the best!! Great attitude and provided great customer service!! He was friendly and very helpful to me. Give this guy a raise he deserves one!! More

Internet vehicle purchase Reggie Stagmaier was the dealer representative I worked with when I made my vehicle purchase. Reggie was very helpful, courteous and knowledgeable. Reggie Stagmaier was the dealer representative I worked with when I made my vehicle purchase. Reggie was very helpful, courteous and knowledgeable. Reggie made this vehicle purchase the easiest and stress free that I’ve ever experienced. More