Jim Ellis Buick GMC Atlanta

Wonderful experience I provided Tom Rickard with a long list of items that I wanted addressed including oil change, struts and Shocks. Tom arranged for a loaner vehicle a I provided Tom Rickard with a long list of items that I wanted addressed including oil change, struts and Shocks. Tom arranged for a loaner vehicle and I was surprised to get the car back sooner than I anticipated. He contacted me on the status and went over line by line about my items. I am pleased with my car and the service I received. Tom is very knowledgeable. Thanks Tom and Jim Ellis. Michael More

Excellent experience I had a lengthy list of issues along with the usual oil change. Tom Rickard handled everything. He was kind enough to arrange a loaner. He called me w I had a lengthy list of issues along with the usual oil change. Tom Rickard handled everything. He was kind enough to arrange a loaner. He called me with updates and explained everything. My car was fixed efficiently. Thank you Jim Ellis Buick and Tom!! More

Poor Customer Service I was celebrating my 35th anniversary (of which purchasing the car was a part), but unfortunately, they did not have the vehicle prepared for delivery I was celebrating my 35th anniversary (of which purchasing the car was a part), but unfortunately, they did not have the vehicle prepared for delivery at the time promised. Also, as an out-of-state buyer, I was overcharged on my sales tax. I'm still waiting on my check, and whenever you call the dealership, it is sad that no one seems to be able to handle business if one key person is out. I'm really enjoying my vehicle, but I'm sorely disappointed in the lack of true customer service. More

"We couldn't recreate it" Beware - if your issue is not easily recreated immediately, it does not exist and therefore can not be addressed. If your issue existed when previousl Beware - if your issue is not easily recreated immediately, it does not exist and therefore can not be addressed. If your issue existed when previously mentioned and covered under warranty, it definitely won't be addressed now. More

JIM ELLIS IS THE BEST The sales team was very helpful and listened to my needs (price and options), the service department installed all the accessories quickly. Great job The sales team was very helpful and listened to my needs (price and options), the service department installed all the accessories quickly. Great job by the entire dealership, thank you More

Price is important but service is King I cannot say enough about Tom Rickard. While I could take my car to perhaps a cheaper place to get an oil change, it is worth going to this service c I cannot say enough about Tom Rickard. While I could take my car to perhaps a cheaper place to get an oil change, it is worth going to this service center and allow Tom to take care of our car. He is prompt, explains thoroughly and I feel my car is in excellent hands. He isn't condescending and is very pleasant to deal with. If it weren't for Tom, I would likely go elsewhere. More

Tom Rickard is a true service professional Great service Dept , very easy to deal with , does what they say and are 100% customer oriented!!!! I would recommend Jim Ellis GMC to anyone that is Great service Dept , very easy to deal with , does what they say and are 100% customer oriented!!!! I would recommend Jim Ellis GMC to anyone that is looking for a quality dealership to do business with !! More

Fantastic service advisor Cortez went above and beyond to help with my vehicles service. He was very understanding and polite! Highly recommend this dealership!! I will be back Cortez went above and beyond to help with my vehicles service. He was very understanding and polite! Highly recommend this dealership!! I will be back to have all my maintenance done on my vehicle! More

Excellent customer service and value I was a late arrival on Saturday and they still fit me in and were very nice. I’ve always been impressed with the Service Mgrs here. I was a late arrival on Saturday and they still fit me in and were very nice. I’ve always been impressed with the Service Mgrs here. More

Tire Problem Resolved Tom Rickard was able to order, install and balance the set of new tires I needed all in one day. I was very grateful for his immediate assistance. Tom Rickard was able to order, install and balance the set of new tires I needed all in one day. I was very grateful for his immediate assistance. More