Jim Ellis Buick GMC Atlanta

Jim Ellis GMC Yukon Car Still Having Issues service center is OK but never has loaners available and you always have to either wait onsite or wait for the shuttle service and additional passenge service center is OK but never has loaners available and you always have to either wait onsite or wait for the shuttle service and additional passengers. the service reps are friendly and knowledgeable but I would not recommend the Jim Ellis GMC sales department for too many reasons to list here. John Anderson In service is awesome but the sales guy sold me my car with a number of issues at the time which Jim Ellis won’t fix... More

Great service advisor This was my first experience with Jim Ellis Buick, Chamblee, service center. Tom Rickard, is the best service advisor I have ever had!!! He is easy This was my first experience with Jim Ellis Buick, Chamblee, service center. Tom Rickard, is the best service advisor I have ever had!!! He is easy to communicate with, customer oriented, helpful with any concerns, questions and friendly and responsive to returning calls in a timely manner. I definitely plan to do the servicing of my vehicle with Tom even though I purchased my car from a different dealership. More

Great service The entire staff is Friendly and helpful. They are quick to answer questions and eager to get us on our way quickly. I recommend Jim Ellis to all my The entire staff is Friendly and helpful. They are quick to answer questions and eager to get us on our way quickly. I recommend Jim Ellis to all my friends. More

Service was good once someone actually helped me. After reviewing your website, an "online" person called me and I told her which vehicles I was interested in. Once I arrived at the dealership, it ap After reviewing your website, an "online" person called me and I told her which vehicles I was interested in. Once I arrived at the dealership, it appeared they were not expecting me and it took quite a while for someone to actually help me. Almost seemed like it was a bother for me to be there and I almost left to go to another dealership. It took a long time to actually get the vehicles that I wanted to test drive. Once John was helping me it was a good experience as far as test driving and purchasing the vehicle. So I enjoyed working with John and he did a great job reviewing the vehicle with me once I decided on my purchase. Working with Michael on the financing was easy and painless, which was great. He does a great job as well. However, the entire process of purchasing and financing took way too long. I was at the dealership for about 5 hours. I would probably recommend a dealership where the vehicles were all on the lot and easy to access. More

Bad service in the past I have had a terrible visit in the past, where I asked them to fix something, but all they did was look at it. They didn't even fix all the issues wit I have had a terrible visit in the past, where I asked them to fix something, but all they did was look at it. They didn't even fix all the issues with the car this time, even though they said it was fixed. More

We made it happen Everyone involved in the purchase on my new Buick Regal was very helpful and more importantly kind. They really wanted to get me in the car I wanted w Everyone involved in the purchase on my new Buick Regal was very helpful and more importantly kind. They really wanted to get me in the car I wanted with the deal I needed. I highly recommend this dealership. More

Car emergency Great service from Tom Rickard. Provided shuttle and loaner when card had to stay for shipping of a part. Excellent experience! Car was done befo Great service from Tom Rickard. Provided shuttle and loaner when card had to stay for shipping of a part. Excellent experience! Car was done before promised More