Jim Ellis Buick GMC Atlanta

Warranty service. No-fuss, no muss. Courteous and friendly service. The car was in for a fairly long time due to the nature of the problem, but we were kept well inform No-fuss, no muss. Courteous and friendly service. The car was in for a fairly long time due to the nature of the problem, but we were kept well informed of the work as it progressed. More

Service and new tires Brandon Jordan is the "face" of Jim Ellis Buick for me, and he is wonderful to work with. While I sometimes get frustrated with the time it takes to Brandon Jordan is the "face" of Jim Ellis Buick for me, and he is wonderful to work with. While I sometimes get frustrated with the time it takes to complete tasks, Brandon is always upbeat and helpful. More

Best Buick dealer in Atlanta Provided the Encore at a price that was fair to both of us. Nicole Q. Was thoughtful and on the ball. She even ordered new floor mats for us. Provided the Encore at a price that was fair to both of us. Nicole Q. Was thoughtful and on the ball. She even ordered new floor mats for us. More

Superb Service as always As always in the eight years that I've owned my Terrain, the service provided by your dealership when I bring my car in was excellent. The staff is p As always in the eight years that I've owned my Terrain, the service provided by your dealership when I bring my car in was excellent. The staff is professional and courteous, with the service provided being efficient. My car's service was completed in the estimated time frame with your staff informing me that my 8-year old Terrain was in great shape. More

Routine Maintenance I needed an oil change and tire rotation on my '18 Sierra and also have a leaky heater core hose inspected. The (first) visit did not diagnose the lea I needed an oil change and tire rotation on my '18 Sierra and also have a leaky heater core hose inspected. The (first) visit did not diagnose the leak, granted it was a rainy day. The second visit did take care of the issue after several hours. I made a very, very clear request to avoid the car wash as it's terrible for one's paint and my truck is black. These machines are full of grime (especially in the winter) that is repeatedly swept across the paint. My truck is now full of scratches. There needs to be better communication between the folks that run the place and those in the back of the shop. Everyone was nice but it's hours of buffing and/or hundreds of dollars to get the paint right. If I drove through a briar patch, that's one thing but we're reviewing a dealer experience within a nice zip code of Atlanta. Porsche has a dealership a block away, surely they listen. More

3rd Party Warranty Work John Jones really went to bat for me with a 3rd party warranty company that originally denied a claim without even looking at the vehicle. After John John Jones really went to bat for me with a 3rd party warranty company that originally denied a claim without even looking at the vehicle. After John's persistence, the company sent an adjuster to the repair shop and admitted that the repair should indeed be covered by my warranty. BIG savings for me!!!! More

buying impressin was not good I was told that I could not give a personal check for the truck and I would have to sign an application for a loan and when the truck was delivered to I was told that I could not give a personal check for the truck and I would have to sign an application for a loan and when the truck was delivered to me on Monday I would have have a cashier check to give to the person who delivered the truck, I informed the salesman to forget about the deal and was not sign a loan application and I was not going to get a cashiers check. The salesman came back and said I could write a since they had the truck and know that the check had cleared the bank. I waited 45 minutes and asked how long before I could meet the business mgr. He returned and said it would be a few moreminutes, I told the salesperson I was leaving and of a sudden I was carried into business office. I have ro commend the lady who handle the paperwork, I was in and out of her office in 15 minutes. More

The oil change and rotation was completed quickly and the staff was very courteous. Particularly the service representative I worked wish. I believe bus name is John. staff was very courteous. Particularly the service representative I worked wish. I believe bus name is John. More

Good experience more recently. Cortez was an outstanding service advisor and now that he is gone it appears John does the same. Good work Jim Ellis Buick! service advisor and now that he is gone it appears John does the same. Good work Jim Ellis Buick! More