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Jim Ellis Buick GMC Mall of GA

Buford, GA

Overview
Employees
Reviews
Vehicles
4.6
4,456 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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3600 Buford Drive

Buford, GA

30519

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Showing 4,456 reviews

January 03, 2023

Great service, very personable. Will use again. Morris called ahead of my test drive and had the car ready for me to drive. He got whatever paperwork I needed done one day I order m More

by ljames54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Marengo
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Jan 05, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 03, 2023

Everyone was very friendly and accommodating. They made sure that all of my questions were addressed. More

by plmebrown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Moore, Joe Marengo
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Jan 05, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

January 03, 2023

Everything is great, although wait times are terrible. 2+ Hours for an oil change is really ridiculous even with a scheduled service. More

by Susanurista22@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Susan, We agree, our goal is to keep your wait time at or under an hour, and are continuously striving to better our processes and make that happen for every customer. Thank you for taking the time to leave us your honest feedback, and we appreciate your business!

January 03, 2023

Was well pleased with my battery replacement, but was more than surprised at the extreme cost. Will probably find a different service location in the future because of that. Have a nice day. More

by Peb42
Recommend Dealer
Yes
Employees Worked With
No One
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Jan 05, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback. Supply costs across the nation have affected us all, and we do our best to price our services competitively within our market. You can always check our website or General Motors directly for coupons and rebates!

January 03, 2023

Great help from the Service advisor who was very kind to us. We had battery problems and he had us on the road again soon. More

by drfrost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kovoki Lott, 5 stars
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Jan 05, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

December 31, 2022

Had some frustrations with results from repairs. staff always cordial, always accommodating with loaner when needed. More

by 4walkers
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
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December 31, 2022

Everything was great! No problem with anything. Keep up the good work and enjoy the new year More

by VARDCFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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December 28, 2022

We are very pleased with our service and the kindness and professionalism shown by your representative Mr Ed Barnes More

by BUSDRVR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Garrett, Tate Gardner
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December 28, 2022

My truck was in for oil change and my wiper fluid was not filled makes me wonder what other fluids were not checked. More

by john.neuman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t have name
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December 27, 2022

Had an appointment, however it, took two hours for an oil change. No apologies were given for the wait. More

by Pillscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the name
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