Jim Ellis Buick GMC Mall of GA

Horrible IT and understaffed transmission brought in my avenir at 22,500 service with an appointment but due to staffing - NOTHING was done that day and had to bring back a second time on sec brought in my avenir at 22,500 service with an appointment but due to staffing - NOTHING was done that day and had to bring back a second time on second trip, was told only one transmission specialist was available and might have to bring tack a third time. luckily, car was worked in and requested service performed on that second trip. Jerry was the ONLY reason i did not give lower rating... he did an excellent job BUT Jerry is not even listed here as a Service employee i dealt with... could not make appointment via the MyBuick app... could not make appointment on jim ellis.com... could not add my vehicle to my account... overall, very poor IT support of your dealership More

Very good energy to be around enjoy our conversation while test driving. Explained the car in details and also answered every question that I was able to ask on my new vehicle. while test driving. Explained the car in details and also answered every question that I was able to ask on my new vehicle. More

Sean took care of me from start to finish and has made me a customer for life. I'll happily drive the hour and a half for my services and repairs. a customer for life. I'll happily drive the hour and a half for my services and repairs. More

My wife's encore Very pleased with the purchase and the customer Service on my wife's car. We had 1 issue and the follow up was great. Thanks Very pleased with the purchase and the customer Service on my wife's car. We had 1 issue and the follow up was great. Thanks More

Truly concerned, took care of me I purchased a used truck from Jim Ellis Buford, and within a week the brakes had gone out on me. I was upset and thought I had been duped, so I had tr I purchased a used truck from Jim Ellis Buford, and within a week the brakes had gone out on me. I was upset and thought I had been duped, so I had trepidation in starting the process to get the truck fixed and inspected. Alan Cavell, who sold me the truck, was truly concerned and took control of the situation. He got me in the service department where Sean Garrett and his team did a great job repairing the truck providing great service. Along with the brake work, they reinspected the truck, which gave me peace of mind. The treatment I was given at Jim Ellis Buford was exceptional. Alan and Sean's action to resolve my issue gave me the trust and confidence I had going into Jim Ellis initially to find a truck. What could have been a bad experience turned out to be a great one. More

Service at Jim Ellis GMC I never have to worry about getting great service for Jim Ellis. I have had poor service from other dealers, that is why I use Jim ellis. They are g I never have to worry about getting great service for Jim Ellis. I have had poor service from other dealers, that is why I use Jim ellis. They are great. More

quick service quick and complete service as expected, not much more to say, but I need 25 words for some stupid reason, and this is almost there. quick and complete service as expected, not much more to say, but I need 25 words for some stupid reason, and this is almost there. More

Great people. Very polite, helpful. Don’t have 25 words. Great people. Very polite, helpful. Don’t have 25 words. You need to shorten this comments or I will not complete next time. It doesn’t take much Great people. Very polite, helpful. Don’t have 25 words. You need to shorten this comments or I will not complete next time. It doesn’t take much to say great job More

Great Customer Service From Sale, Cust Service to Delivery I had not purchased a vehicle since 2002 so I was somewhat hesitant about another automobile purchase after previous experiences with former dealershi I had not purchased a vehicle since 2002 so I was somewhat hesitant about another automobile purchase after previous experiences with former dealerships and, more importantly, I am a new resident in the state of Georgia (July 2019) and did not have any relationship with automobile dealerships in Georgia. The staff members were helpful, courteous, pro-active and patient throughout the entire process and I am very appreciative. Every inquiry was answered with integrity and change was made without hesitation or acted upon. This automobile dealership provides top customer service in light of the current COVID-19 pandemic. I highly recommend this automobile dealership for a new or used automobile purchase. More