Jim Ellis Buick GMC Mall of GA

Excellent experience...No pressure, Great Followup Mike Hatcher was excellent to deal with... no pressure, very profession and he followed up on everything we discussed during the sale. The service de Mike Hatcher was excellent to deal with... no pressure, very profession and he followed up on everything we discussed during the sale. The service department was very helpful in addressing open points that Mike committed to. More

Repair job well done! Ordering of required parts and replacement on my Acadia were both fast and cleanly done. Time required was reasonable and I received their usual top n Ordering of required parts and replacement on my Acadia were both fast and cleanly done. Time required was reasonable and I received their usual top notch treatment. This dealership is both appreciated and respected for their quality of service and treatment of customers! Thank you to a Quality team! More

Unexpected needed repairs I called on a Wednesday at around 9:30 and said I was coming in 10 minutes as I was having issues with a tire leak. Tom Lyden, my service advisor was I called on a Wednesday at around 9:30 and said I was coming in 10 minutes as I was having issues with a tire leak. Tom Lyden, my service advisor was there waiting for me when I pulled into the service area. He was so helpful and made sure to contact me at every turn of the experience and were there turns. He took care of everything, and made sure my warranty coverage was accessed whenever applicable. I felt secure in his advise and was very pleased to have such great folks that I could trust to take care of my "Baby" More

Camera out on GMC Terrain The took my car in, showed me the comfortable waiting room and did a diagnostic on the car and found that it needed a part that was on back order.They The took my car in, showed me the comfortable waiting room and did a diagnostic on the car and found that it needed a part that was on back order.They kept me informed and we will schedule another appointment when the part arrives. I look forward to my return. More

Service Leo in Service was very courteous and professional. He kept me updated frequently regarding my service and explained what services were being done or Leo in Service was very courteous and professional. He kept me updated frequently regarding my service and explained what services were being done or any recommended service if needed. Very pleasant More

Best sells man I had a great experience the sells man Alan was an amazing person. He was patient and always keep following up on us for any questions or concerns. I had a great experience the sells man Alan was an amazing person. He was patient and always keep following up on us for any questions or concerns. More

Excellent Service Easy to get a service appointment Nice welcome atmosphere Good advise on parts to be replaced. Service made within a reasonable time. Labor cost a Easy to get a service appointment Nice welcome atmosphere Good advise on parts to be replaced. Service made within a reasonable time. Labor cost a little expensive !! More

Exceptional Service !! Called Sean Garrett my Service Advisor with no notice for my 10,000 mile service on my 2019 Denali. Sean said bring it on in today and we will take ca Called Sean Garrett my Service Advisor with no notice for my 10,000 mile service on my 2019 Denali. Sean said bring it on in today and we will take care of it. I dropped it off around 9AM and it was ready to pick up right after lunch. Exceptional Service from Sean. Give this man a raise... More

Oil change &tire rotation I was very happy with the professional and personable service I received. My total wait time was only slightly over an hour as promised. Also the pric I was very happy with the professional and personable service I received. My total wait time was only slightly over an hour as promised. Also the price was reflective of my previous visit which I appreciated very much. More

Professional, straight-forward car buying process. Jim Ellis Buick GMC was very helpful in the process of purchasing my vehicle. They were honest from start to finish and willing to go the extra mile t Jim Ellis Buick GMC was very helpful in the process of purchasing my vehicle. They were honest from start to finish and willing to go the extra mile to get my business. They communicated very well with me about the vehicle and it’s price before I made an out of town trip to make the purchase from them. I would recommend this dealership to anyone. More