Jim Ellis Buick GMC Mall of GA

Extremely Satisfied Sean Garrett has shown that he really cares! I really appreciate Sean going above and beyond to insure that I was completely satisfied. Kudos to Sean Sean Garrett has shown that he really cares! I really appreciate Sean going above and beyond to insure that I was completely satisfied. Kudos to Sean for being attentive and understanding. Jim Ellis, You Did Good!!! Good Man. Sincerely, Earl Stevenson More

Great customer Service From beginning to end helpful, courteous and continuously trying to make your stay as comfortable as possible. They also have a shuttle to take you to From beginning to end helpful, courteous and continuously trying to make your stay as comfortable as possible. They also have a shuttle to take you to other places until service is complete. More

lack of communication on status of auto a part was ordered expected to be delivered and auto repair completed that afternoon, part did not come in but was not notified of delay. waited all d a part was ordered expected to be delivered and auto repair completed that afternoon, part did not come in but was not notified of delay. waited all day to go & pick it up but had to call to find out ststus More

Long but good Took close to an hour once everything was agreed upon to get back to the finance department to begin signing paperwork. Other than that, Sales Rep was Took close to an hour once everything was agreed upon to get back to the finance department to begin signing paperwork. Other than that, Sales Rep was great, experience overall was good. More

A Boomerang Customer I love going to Jim Ellis, first of all the customer service is impeccable. My family has purchased multiple cars from Jim Ellis, since 2011 and each I love going to Jim Ellis, first of all the customer service is impeccable. My family has purchased multiple cars from Jim Ellis, since 2011 and each time the experience has been GREAT! The staff is so friendly from the person that you meet at the front desk, the sales staff and the finance manager. My experience with my sales person Randall was Awesome. He was very, very nice and possessed a kind welcoming spirit. He made my daughter and I feel quite comfortable while we waited to complete the deal. We felt right at home as always. He called me to follow up to ensure that I was satisfied with my vehicle. I value the service that I receive when I go to Jim Ellis. I highly recommend Jim Ellis. More

Great Buying a car is always stressful Fred Lovette made it so easy for me and my husband. It was such a pleasure working with him. Buying a car is always stressful Fred Lovette made it so easy for me and my husband. It was such a pleasure working with him. More

Great Very friendly. Knowledgeable on product. Dealership very clean and nice. Good inventory of product. Highly recommend this dealership to anyone lookin Very friendly. Knowledgeable on product. Dealership very clean and nice. Good inventory of product. Highly recommend this dealership to anyone looking to purchase a new or used car More

Maintenance We were greeted nicely when we arrived and taken care of promptly The only thing is to my understanding when someone takes there vehicle for service We were greeted nicely when we arrived and taken care of promptly The only thing is to my understanding when someone takes there vehicle for service they are supposed to wash your vehicle I have been a customer since 2016 and never have I had my vehicle clean after service More

Great car buying experience I spent several months looking at various makes and models of cars. Finally narrowed my selection and was pleased to find it at Jim Ellis. I had purch I spent several months looking at various makes and models of cars. Finally narrowed my selection and was pleased to find it at Jim Ellis. I had purchased a car from them previously and have known of their reputation for doing things right. Was not disappointed this time either. Great sales and service support. Will buy from them next time... More

Knowledgeable, patient, informative, and a great personal Great service, auto detail was very clean, will recommend dealership to friends and family . Mr. Content was acommendating, manerble, knowledge Great service, auto detail was very clean, will recommend dealership to friends and family . Mr. Content was acommendating, manerble, knowledgeable and informed me how all options inside of vehicle operated, He did a excellent job. More