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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,296 Reviews
Call Service Center (770) 872-6272

2,296 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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December 21, 2021

Thank you going out of your way to help me get our pickup truck back to the dealership and your quick response in getting the problem resolved and return to us! Thank you! More

by ADGARLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
December 16, 2021

Clean and fast service they got me in to make repair in less than 24 hours and had my car fixed and ready to go in two hours! More

by KATIE41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 16, 2021

Always offers any discounts available every time I go there. Helped me fix my phone connection to my car. Car had been vacuumed, very nice. More

by PAMSCHLEPPHORST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
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December 15, 2021

Manty thanks, especially to Sean Garrett, Service Manager, for his invaluable assistance. Also, Jorge Banos, Service Advisor. (We've spent $10 thousand plus on M/R of our 2009 Enclave since Feb 202 More

by JPAULHERRINGTON
Recommend Dealer
Yes
Employees Worked With
Sean Garrett, Jorge Banos Jr
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Dec 17, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 14, 2021

I was very pleased with the service at Jim Ellis Buick and plan to be back. Great experience! More

by pritchard.ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Report | Print
Dec 16, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again soon!

December 12, 2021

Service is always professional and in a timely manner. Service agents are friendly and helpful. More

by DUKEGT30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi. It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

December 09, 2021

Great experience from beginning to end. We purchased our Acadia in May and this was our first visit to the service department. Will definitely be back! More

by BUFORDHOLMANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Report | Print
Dec 13, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi. Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again soon!

December 08, 2021

The service techs are great, and they do a terrific job with the technical aspect of the service, but to be required to make an appointment for a simple oil change, and that simple oil change with tire rot More

by parrhome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dont know
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Dec 28, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi. Thank you for bringing this matter to our attention. We regret that you had a negative experience. We will use your feedback to refine our processes to ensure a more efficient service visit in the future.

December 04, 2021

Very pleased with service, they kept me updated throughout the service work being done. Happy customer! More

by SUSAN.MITCHELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Garrett, Tate Gardner
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Dec 13, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you so much for your feedback! We hope you have a great day!

December 02, 2021

Professional service writers; service work completed on time and with a satisfactory price. Will come back. More

by TREADWAYJC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Report | Print
Dec 13, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi. Our staff is committed to providing each of our clients with the best automotive experience! Thank you for leaving us this response!

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